New Look Reviews

Name: New Look
Rating: 4.18

4.2 Rating 520 Reviews

83 %

of reviewers recommend New Look

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Metrics

4.2

Based on 520 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 21st October 2024

Pooja

New Look 1 star review on 10th November 2023

Anonymous

New Look 5 star review on 19th October 2022

Anonymous

New Look 1 star review on 7th April 2022

Sheyla

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to say that I had excellent Customer Service in your Clevely’s Branch. The girl was so helpful! I had to return a jacket which had a rip whilst on holiday in Blackpool and she went above and beyond to help me. As I was going home the following day she ordered one for me to be sent to my Local New Look store. I didn’t get her name but I was so impressed with her helpfulness and would like to say I collected it in Clydebank as she had arranged for me! Excellent Customer Service. Thank you so much.”

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Posted 2 years ago

“Sent coat back two weeks ago been told refund would b in my bank twice but still nothing can’t even get to speak to any one”

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Posted 2 years ago

“Customer service is awful I ordered on line on 26th January my order did not arrive. There is no telephone number to contact and there chat services is hopeless e-mail is no better!! Today I have been my refund will take 3-5days they held on to my money from the 28th January I will not be using new look again”

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Posted 2 years ago

“I am fat and new look has AMAZING! Clothes. I am finally not embarassed to wear them. They are really good. Quality might be a bit better. But the clothes are pretty”

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Posted 2 years ago

“Amazing customer service by Kate at Meadowhall/Sheffield branch. Super helpful and kind! Thank you once again!”

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Posted 3 years ago

“Once again Angela in the denton branch on the till was very helpful with my click an collect order and ordering something for me that wasn't in store”

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Posted 3 years ago

“Cashier Abdirahman charged extra couple of pounds for the hoodie. 06.01.22 I have a feeling it was made intentionally as he was holding the receipt till the very last minute.”

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Posted 3 years ago

“My order was never delivered as the address was not clear from the sender according to courier. I Had to email customer service as no number avaliable I asked for them to resend the parcel as soon as possible. Instead they thought to refund me instead as that was easier for them and send me a next day delivery code to reorder. Must be joking! I work in customer service myself and this was a very lazy way of managing an issue.”

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Posted 3 years ago

“Janice was very pleasant, she was very friendly, she spoke very well and gave you the right advice. Wonderful experience I had when I went in the store.”

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Posted 3 years ago

“Terrible communication. Order not arrived despite despatched over 2 weeks ago, already 4 days later than latest delivery date. Unable to contact them”

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Posted 3 years ago

“Dodgy, fraud , scammers. Dont buy anything from them”

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Posted 3 years ago

“No communication at all . very bad services My order lost i wanted to surprise my wife and you have ruined it .”

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Posted 3 years ago

“Absolutely ridiculous, queued for half an hour as only two people on the tills to return an item. I was told I needed to show them my proof of purchase which I showed them via email - I was then told I need to show them bank statements to verify the transaction despite this. If this is company policy it is appalling - I will not be buying anything from the store in the future. To be also be meg by a shop assistant who rolled her eyes and laughed is disgraceful.”

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Posted 3 years ago

“Wow, still no refund or acknowledgement that my returns have been received despite the proof of delivering showing they received them back on 17th November. I’m getting so fed up with this company, as firstly they didn’t provide next day delivery when I paid for it, and now this. Do you actually have any staff working at New Look to process these things or do you do it to alienate your customers?! Either way it’s disgusting.”

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Posted 3 years ago

“I can't speak highly enough of both Abbey and Kai in the Woking store. Yesterday I returned a dress with a fault, which I only noticed when I was actually in the theatre! I called into the shop, explained the problem, it was solved very efficiently , with care and understanding. As someone recovering from cancer surgery, the new dress made me feel really good, it was wonderful to feel important and valued as a customer. Thank you both very much!”

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Posted 3 years ago

“Rubbish, only sent part order, but charged for two. Chat line not working. Very difficult trying to contact them.”

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Posted 3 years ago

“I was browsing for a petitie fit coat and whereas other websites display the choice requested, they usually mix in other items to encourage you to make a further purchase, New Look showed me ONLY exactly what I wanted and it was extremely easy to order. Received the coat and wore it today - great experience.”

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Posted 3 years ago

“Went in to your Cardiff store in st David’s centre today with a return was served by Chloe she was amazing polite and found the dress on line in my size , great customer service”

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Posted 3 years ago

“I ordered a pair of knee boots for my wife and somehow two items were charged and delivered. I took one back to a store and was told to send them back myself as the computer was down (again). My wife tried the other pair on and they didn’t fit and was told to send them back too. A month later I haven’t heard anything or received a refund. Worst company by I have ever dealt with by far. Avoid this company”

Helpful Report

Posted 3 years ago

“Order number: HY399232588 Terrible service. Paid for next day delivery from New Look and the DPD driver didn’t even bother to come to my house, instead he sent a photo of a row of three houses that are not on my street. Day after delivery rescheduled, despite me paying for next day. Anyway, todays DPD driver decided to stop outside the house, look at the house, walk to the back of his van and log that nobody was in. Not clever enough to realise he’s on CCTV doing so, added to the fact my daughter was stood in the window waiting for him. He didn’t even knock the door! Can I contact you? Not on your nelly… I’ve WhatApped, Messaged and emailed, and had absolutely no response. Now the parcel has been delivered to a parcel shop? Who’s going to collect that? Not me. It can stay there and you can refund me in full. The items were ordered for an event for my daughter, that event has passed, and you failed to deliver. Refund please. Thank you!”

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Posted 3 years ago

New Look is rated 4.2 based on 520 reviews