New Look Reviews

Name: New Look
Rating: 4.18

4.2 Rating 520 Reviews

83 %

of reviewers recommend New Look

Company Reviews

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Metrics

4.2

Based on 520 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 21st October 2024

Pooja

New Look 1 star review on 10th November 2023

Anonymous

New Look 5 star review on 19th October 2022

Anonymous

New Look 1 star review on 7th April 2022

Sheyla

Anonymous

Anonymous // 01/01/2019

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“Where do I begin. Ordered 2 dresses online, picked up from store. Neither fitted, requested a refund and told I had to post them back. After a lot of chasing received a refund ON ONE OF THE DRESSES! Still CHASING FOR FULL REFUND. NO TELEPHONE NO FOR CUSTOMER COMPLAINTS-NO LIVE CHAT EITHER-STANDARD AUTOMATED REPLY. ABSOLUTELY SHOCKING CUSTOMER SERVICE”

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Posted 3 years ago

“I placed an order online that never arrived and tried all of the available ways to contact the company, on three separate occasions. Although they sent confirmation emails to say they would be back in touch each time and for each method of contact made, no one ever did and I didn't get my money back. I cant claim via the delivery company either as am not the sender. Please be careful ordering online from this company- I will only ever shop in store going forward.”

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Posted 3 years ago

“They are a scam. They sent the wrong item and refused to refund my money. Do Not buy anything from this company. Luckily PayPal will refund my money. Do Not deal with these scammers.”

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Posted 3 years ago

“I placed my online order on the 29 August 2021 order HM383140621, it's been stuck on ( Awaiting to be Dispatched) for 4 days now with no updates. I've messaged New look directly & also on their what's app & no one has responded in over 3 days! It's not acceptable as this is awful customer service!All I want to know is what's going on with my order, your quick enough in taking my money but can't be bothered when things go wrong it's disgusting”

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Posted 3 years ago

“New Look make me happy because of the wide range of clothes online and in store too. You have quite a bit of discounts and it is at a affordable price. I also like fact most of the clothes are true to the size!!!”

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Posted 3 years ago

“We shopped at longwell green branch today Will was lovely friendly efficient nice to talk to”

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Posted 3 years ago

“I visited New Look in trostre, Llanelli yesterday,I was looking for a evening outfit,I was helped by a lovely young lady because I was struggling choosing a outfit! It made my visit so much easier because I was really stressing out! Lovely helpful staff who are there to help if you need them.”

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Posted 3 years ago

“Placed an order but changed my mind sent a message to cancel was dealt with quickly great customer service from advisor craig.”

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Posted 3 years ago

“I bought a pair of trousers from my local store and they were on the sale rail. When I got to cash desk, girl said they were new in so full price. Ok. When I got home, checked on line and they are 40% off. Robbery. Customer Care is non existent. No phone number, just chat, which is usually unavailable. Avoid,avoid,avoid.”

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Posted 3 years ago

“Beware all buyers. If you buy online and decide to return items to a store for a refund you won't get it. I was shocked yesterday to be given a gift card. It should show on your invoice how you paid so you can have the payment return back to your payment card. I was forced to buy items from the shop that I didn't really want. Beware when buying online 😳😬😳. Plus the clothes I returned were way to small for normal sizes. Seem to be catering for 16 year olds.”

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Posted 3 years ago

“Padded bra's for 9 year olds, are you for real. Despicable company who are normalizing sexualising our children. I will never buy clothes for my kids from here ever again. Boycott this company and their attempts to advocate paedophilia.”

Helpful Report

Posted 3 years ago

“My parcel was stolen by the postman. Royal Mail immediately issued a case, apologised and asked that I let New Look know. 13 days later, New Look still has not re dispatched the items … instead I get the joy of a daily email apologising for the delay and asking me if the neighbours might have taken the parcel. Last time I order from them.”

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Posted 3 years ago

“I've just come home from New Look Trostre. LLANELLI branch. What a lovely shopping experience I had. The staff were amazing & helped me choose gifts for my granddaughter. Thank you so much.”

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Posted 3 years ago

“I went in to your newlook shop in team valley gateshead on 1/4/2021 as had wanted to order a top from newlook but realised my old card mumber was on I asked a young lady SARAH M if she could explain how to change it she then did it for me then took me to counter and ordered it for me nothing was a problem to her I credit to shop and company all staff are lovely but SARAH give that little bit more especially in these times thank you”

Helpful Report

Posted 3 years ago

“My experience with "New Look" is positive. I like the new collection and the design of the clothes, you can change many looks by mixing and matching. Prices are affordable for everything and you can always find promotion in store and online. I would describe recommend New look😊.”

Helpful Report

Posted 3 years ago

“It's a fast fashion brand, but the quality is way better than Boohoo( just for comparison), while prices are only slightly higher, though you can buy reallly cheap if items are on sale. Customer service takes a lot of wait and patience, as they may take several days to reply, but you just have to hold on, since they'll reply, in a kind manner, being super helpful. The style isn't as edgy as Boohoo, if you're looking for a mini bodycon dress, with a plunge neck you won´t find it in New Look.”

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Posted 3 years ago

“Really good and quick to get a refund when my item was washed and faulty not my mistake Really fast sorted super quick thankyou xx”

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Posted 3 years ago

“Sent the wrong sized jeans on multiple orders. Despite correct sizing shown on all recipets. Really annoying as cannot go into shop to rectify and no point continuing to order as i doubt they will ever manage to send the right ones!”

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Posted 3 years ago

“Order black jean type trousers came not nice, way to baggy, and the material is horrible don't buy waist of money ..you saw theses in the shop no way would u have bought them”

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Posted 3 years ago

“Always great products and even better when in the sale. Quick delivery 5*****”

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Posted 3 years ago

New Look is rated 4.2 based on 520 reviews