New Look Reviews

Name: New Look
Rating: 4.16

4.2 Rating 522 Reviews

82 %

of reviewers recommend New Look

Company Reviews

Questions

Metrics

4.2

Based on 522 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Janice was very pleasant, she was very friendly, she spoke very well and gave you the right advice. Wonderful experience I had when I went in the store.”

Helpful Report

Posted 3 years ago

“I can't speak highly enough of both Abbey and Kai in the Woking store. Yesterday I returned a dress with a fault, which I only noticed when I was actually in the theatre! I called into the shop, explained the problem, it was solved very efficiently , with care and understanding. As someone recovering from cancer surgery, the new dress made me feel really good, it was wonderful to feel important and valued as a customer. Thank you both very much!”

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Posted 3 years ago

“I was browsing for a petitie fit coat and whereas other websites display the choice requested, they usually mix in other items to encourage you to make a further purchase, New Look showed me ONLY exactly what I wanted and it was extremely easy to order. Received the coat and wore it today - great experience.”

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Posted 3 years ago

“Went in to your Cardiff store in st David’s centre today with a return was served by Chloe she was amazing polite and found the dress on line in my size , great customer service”

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Posted 3 years ago

“New Look make me happy because of the wide range of clothes online and in store too. You have quite a bit of discounts and it is at a affordable price. I also like fact most of the clothes are true to the size!!!”

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Posted 3 years ago

“We shopped at longwell green branch today Will was lovely friendly efficient nice to talk to”

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Posted 3 years ago

“I visited New Look in trostre, Llanelli yesterday,I was looking for a evening outfit,I was helped by a lovely young lady because I was struggling choosing a outfit! It made my visit so much easier because I was really stressing out! Lovely helpful staff who are there to help if you need them.”

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Posted 3 years ago

“Placed an order but changed my mind sent a message to cancel was dealt with quickly great customer service from advisor craig.”

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Posted 3 years ago

“I went in to your newlook shop in team valley gateshead on 1/4/2021 as had wanted to order a top from newlook but realised my old card mumber was on I asked a young lady SARAH M if she could explain how to change it she then did it for me then took me to counter and ordered it for me nothing was a problem to her I credit to shop and company all staff are lovely but SARAH give that little bit more especially in these times thank you”

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Posted 3 years ago

“My experience with "New Look" is positive. I like the new collection and the design of the clothes, you can change many looks by mixing and matching. Prices are affordable for everything and you can always find promotion in store and online. I would describe recommend New look😊.”

Helpful Report

Posted 3 years ago

“It's a fast fashion brand, but the quality is way better than Boohoo( just for comparison), while prices are only slightly higher, though you can buy reallly cheap if items are on sale. Customer service takes a lot of wait and patience, as they may take several days to reply, but you just have to hold on, since they'll reply, in a kind manner, being super helpful. The style isn't as edgy as Boohoo, if you're looking for a mini bodycon dress, with a plunge neck you won´t find it in New Look.”

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Posted 4 years ago

“Really good and quick to get a refund when my item was washed and faulty not my mistake Really fast sorted super quick thankyou xx”

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Posted 4 years ago

“Always great products and even better when in the sale. Quick delivery 5*****”

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Posted 4 years ago

“Affordable and perfect sizing across all clothing and footwear”

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Posted 4 years ago

“Newlook is my go to for online clothes shopping. Excellent value, great selection and never any issues with delivery. I just bought a fabulous dogtooth coat, which arrived very quickly considering its Christmas time.”

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Posted 4 years ago

“Contacted live chat the adviser resolved my problem very efficiently to my satisfaction 5 stars Newlook.”

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Posted 4 years ago

“Brilliant service in kingswood Bristol store sales advisor Caitlyn & store manager carol fantastic, nothing was to much trouble for either of them altogether a great shopping experience 👍👍”

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Posted 4 years ago

“Fantastic prices, fast delivery, can’t fault highly recommend”

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Posted 4 years ago

“Excellent service extremely fast delivery my sons patterned loved her surprise. Thank you”

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Posted 4 years ago

“Excelent customer service from Neill in a very high professional manner, problem solved within few minutes since first contact made. I can only recommend...”

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Posted 4 years ago

New Look is rated 4.2 based on 522 reviews