New Look Reviews

Name: New Look
Rating: 4.16

4.2 Rating 522 Reviews

82 %

of reviewers recommend New Look

Company Reviews

Questions

Metrics

4.2

Based on 522 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New Look are one of the few fashion brands who stock wider fitting shoes. Great range of fashionable shoes and not too expensive (especially as I received 25% off). Fast delivery by courier. Would definitely recommend using the online service.”

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Posted 7 years ago

“What Im most satisfied about it the communication that i have already received. I had confirmation to say the order was received from New Look itself. As a consumer what is the most important is the delivery updates - iv already received 3 text messages updating me every step of the way. I would defiantly recommend New Look online ordering for ease and convenience.”

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Posted 7 years ago

“Easy to use website, lots of choice and quick delivery to store”

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Posted 7 years ago

“Excellent quality and delivery was superb.”

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Posted 7 years ago

“Value for money. Speedy delivery. Sizes are not correct - I bought 2 pairs of men's jeans in size 30 which didn't fit so I measured the waist...both pairs only measured 28"”

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Posted 7 years ago

“Very friendly young female assistant help with finding the right size jeans for me and was just generally very pleasant to deal with.”

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Posted 7 years ago

“My order came. Looked ok till I tried it on there was a hole in it. Took dress straight back to the shop. Didn't have another dress unfortunately. So refunded me in to my account straight away.”

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Posted 7 years ago

“Great discounts, offers and convenient Free Click & Collect service. Loads of nice styles for all ages!”

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Posted 7 years ago

“Great value, and a fun product that's far better qualoty than expected. I'll consider them as an option far sooner when shopping for clothes.”

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Posted 7 years ago

“Good quality, wide variety, reasonable prices.”

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Posted 7 years ago

“Extremely happy”

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Posted 7 years ago

“I got 25% off everything and buy one get one free on beauty products. The cashier was very friendly and chatty.”

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Posted 7 years ago

“Plus size range is great, lots of choice”

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Posted 7 years ago

“Good quality clothes always delivered on time”

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Posted 7 years ago

“Clean store and items presented well, easy on the eye.”

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Posted 7 years ago

“Very helpful when I had to return items and change them for a bigger size. Made sure I was happy with the new sizes.”

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Posted 7 years ago

“they are quick at sending items are there is a wide range available online”

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Posted 7 years ago

“Hassle free and very reliable”

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Posted 7 years ago

“Smooth transaction and easy to use website, 5 stars!”

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Posted 7 years ago

“Very helpful staff in the Swanage branch :).”

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Posted 7 years ago

New Look is rated 4.2 based on 522 reviews