“Unbelievably appauling staff...couldn't believe how they blankly refused to engage with me as a customer wishing to make a purchase! Also, having read other reviews today, I cannot believe that the managers/owners etc of this company don't appear to be taking on board, all the negative comments posted in the last couple of years...had they done so, am sure we would, at this stage, be greeted by competent, enthusiastic staff, willing to be the face of a modern, fashionable outlet. I can only imagine that they are not being valued by the company and that their wellbeing is somehow compromised.”
“An absolute joke of a company! Avoid at all costs. Not only sent the wrong size shoes. They didn't even refund me the right amount and then charged me to send them back after they got it wrong in the first place!”
“Terrible service
Yodel driver placed my parcel in a unsupervised mail room of a block of flats near mine ( I have my own entrance and letter flap ) . Did not knock on my door nor leave a card and delivered 30 min before I left the house so no excuse . The mail room isn’t supervised and the package has now gone missing yet I have to prove my innocence ( as in I don’t have the parcel ) by signing a claim form that will take up to 10 days to arrive ( still waiting ) . Yodel messed up and Office is following this lengthy process when the fact that I did not give permission to leave parcel anywhere else should be enough . 5 days later I don’t have my shoes nor my money back .”
“Omg worst customer service in Westfield Stratford. Manager name is Sofie need need to learn how treat customers.
Came to shop to rerun my item and they didn’t accept as I used only once”
“I was in Edinburgh princess street store and couldn’t have been happier with the service , I was served by a young girl called Martha who was lovely and the young man behind the till was so friendly , it was a busy Saturday afternoon and all the staff were the same”
“Paid for 4 pairs of boots, received only one pair, which were extremely disgusting, used with scrapes and a ciggerette burn in the bottom, and now have to take legal action as they are not refunding me, absolute robbery”
“Pure theft!!! I returned 3 pairs of shoes in the same package and only received a refund for 2 of the pairs. The remaining pair was £110, they have said that as they were not added back into their stock system they cannot refund it, this is their error and they are passing the monetary cost onto their customers. This is absolutely unacceptable!!”
“OFFICE , King's Road, London SW3. I could not have asked for better service. Incredibly helpful, patient and professional....thank you! Of particular help was Zak”
“they do not return the money for the returned goods, namely the shoes that I returned to the warehouse, where the name, address and letter in the box will be indicated, they do not mark anything in the system, be careful, they say that the goods have not been received, it is the staff who steals or they are irresponsible buyers who lose their money”
“Had a really bad experience with this company, I sent back a return straight away after receiving my items as they didn’t fit. 2 weeks later i realised I hadn’t received my refund so contacted office who said there is nothing they can do as I contacted them after 10 days of sending the return back even though I have proof of the courier deliverying the items with a photo. So they just keep your money. Very sad”
“My shoes were delivered to the wrong address, but Office Shoes won’t offer a refund.
They say that because someone took the shoes in, I will have to pursue this matter through the police. I spoke to the house where they were wrongly delivered, and they provided proof that they’d returned the parcel. Allegedly the label was damaged, so the house number was unreadable. I sent this proof to Office, who were not interested.
I shop online because I have been left very disabled by COVID, and am unable to visit the shops. Nice one, Office Shoes. I spent most of my annual budget on these shoes, and now you won’t refund me. This, despite the shoes being returned to you. I won’t be shopping with you again.”
“I ordered a pair of Crocs and paid 150% more on shipping than I usually do for any item bought in the UK. Then I got a call from UPS, asking for an extreme amount for customs clearance (as the UK is no longer a part of Europe), which I refused to pay (it's within my rights). Obviously, I has assumed that the extreme shipping charges included customs pre-clearance. I was wrong. Now UPS is trying to contact them to get a returns' fee sorted, and OFFICE are not replying to them. Hence, i got no shoes, no refund and a passive aggressive email from them that didn't help at all. Awful. AVOID. Shame, cause I like their shoes.”
“They sell online item which is not in their stock, they send you order confirmation but after 10 days they sent you an email says they have to cancel the order because they do not have it. You have to wait ages to someone contact to you because they do not have customer service you can talk and their live chat never respond to you. It was first and last purchased from Office shoes. Waste of time and so annoying. So recommend everyone to avoid buying from them.”
“Awful. Took a month to rectify. Was sent shoes that had clearly been worn - I paid 110 for this pair! Mucky dirty worn and the box was CUT IN HALF yes cut in half along the bottom. Disgusting. Second paid was some Jordan’s 125…. Honestly couldn’t believe it I may of paid 125 for a piece of poo because I felt completely robbed. The leather was creased wrinkly totally not right. The stitching was loose on the shoe where it should be tight and flush, marks, inner sole was loose and held on to the shoe by a single glue dot it seemed. These are platform trainers I duno what Nike have done but have given you a platform and reduced the actual shoe so these slip off your heels when you walk. Air Jordan box looked like it had been sent through a war zone. So unimpressive like way to take an expensive product and make it look like it belonged in Poundland. Took a month to resolve all moneys. Not happy.”
“Terrible company, sent wrong shoes and asking me to now walk to a shop far away to send them back after taking 4 weeks to conclude the shoes were wrong after they asked me to send photos!!!!
From: OFFICE Customer Service
Date: Friday, 14 July 2023 at 14:31
To: G
Subject: RE: Order Despatched
Hi XXXXX
Thanks for your email.
It is common practice to ask for pictures of the footwear so we can send them over to our dispatch team as proof the wrong footwear was sent.
Sadly we do not offer a collection service, these would need to be returned to a collect plus drop off point or to an OFFICE store.
You'll be able to print off your own Collect Plus returns label as well as find your nearest Collect Plus store by following the below link - https://www.office.co.uk/view/content/returnsinfo-page. Collect Plus is a simple, fast and tracked service for you to use to return items to us and it costs £2.95. This fee will be deducted from your refund. Unfortunately, due to new customs procedures, online orders delivered outside of the UK and NI, can not be returned to any of our stores. If your item is imperfect/incorrect - the £2.95 will not be deducted. If you are exchanging your order - this fee will not be deducted.
Hope this helps.
Thanks
Cameron”
