“Finally my shoes arrived, with the shattered box but at least with the product in perfect condition.
However, it doesn't justify the lousy customer service they have and that they have arrived too late. These shoes are supposed to be a gift and because of their incompetence I had to buy other last minute to not look bad.
Never buy online, they will regret it.
The anger they have made me have is not worth what I paid for the shoes.”
“I would avoid using the on-line store, terrible service. I placed and order for my daughters birthday, they then sent
the wrong size. I rang them and was told I had to return at my own cost, but they would refund later if I called them!!?
Waiting another week, this time the wrong size and completely wrong shoe turns up. I call them again, this time on the
website it states the stock was low, so I asked them to hold the correct size for me. Apparently they can’t do that, even
after they've sent me the wrong shoes twice! A week later I get an email stating the order as been cancelled due to being
out of stock!! Over one month now and I have neither my shoes or money back, disgraceful.”
“I would avoid using the on-line store, terrible service. I placed and order for my daughters birthday, they then sent
the wrong size. I rang them and was told I had to return at my own cost, but they would refund later if I called them!!?
Waiting another week, this time the wrong size and completely wrong shoe turns up. I call them again, this time on the
website it states the stock was low, so I asked them to hold the correct size for me. Apparently they can’t do that, even
after they've sent me the wrong shoes twice! A week later I get an email stating the order as been cancelled due to being
out of stock!! Over one month now and I have neither my shoes or money back, disgraceful.”
“Visited office in the white rose branch 162 on 16 November and was served by Gemma, who was lovely. Great service and helped me choose which Converse to buy. Everyone in the shop seemed happy to assist customers.”
“Served by Daisy today in bracknell branch I was grumpy because I was returning shoes she was so pleasant and helpful that I couldn't stay cross also making alternative suggestions to what I had bought”
“Excellent service from Bekka, shoe size not in stock but helped me with other styles to find right size and discounted online boots which were then delivered to my door. Fantastic 😁, one happy customer and great boots!”
“I visited Bluewater branch yesterday (18/11/19) and i asked a woman for a pair of shoes in a 4 but she told me everyone was busy so i waited around 10 minutes and still had no service so i asked again. The same woman told me that everyone was still too busy so i asked if she would mind getting them as she was doing nothing but she said couldn't. I asked to speak to the manager and said she is and her name is Dawn. Very rude and not helpful at all. Not what i expect from Bluewater and very hostile service from someone meant to be a manager.”
“I visited Bluewater branch yesterday (18/11/19) and i asked a woman for a pair of shoes in a 4 but she told me everyone was busy so i waited around 10 minutes and still had no service so i asked again. The same woman told me that everyone was still too busy so i asked if she would mind getting them as she was doing nothing but she said couldn't. I asked to speak to the manager and said she is and her name is Dawn. Very rude and not helpful at all. Not what i expect from Bluewater and very hostile service from someone meant to be a manager.”
“I visited Bluewater branch yesterday (18/11/19) and asked a lady for a pair of shoes in a 4 but was told i have to wait so i waited around 10 minutes and still no service. So, i asked her again and she just said everyone was too busy but she was just standing there doing absolutely nothing. I asked to speak to the manager and she said she was and her name was Dawn. Definitely not helpful at all and really rude. Not welcoming and not what i expect in Bluewater.”
“I was in branch 44 in Dublin city yesterday 16/11/2019. I was served by Elvira I found her to be very helpful very courteous and altogether charming sales assistant.”
“Was served by JAS in store 143, good selection of the types of shoes I was looking for. Loved the jazzed up trainers and Jas was very patient with me whilst I chopped and changed the trainers. Sorted everything to my satisfaction with and a chat.”
“I visited the office store in Manchester arndale centre this morning . The lady served me was called Nilab she was very friendly and helped us find the right pairs off trainers for my son . The ones we wanted wasn’t in stock she offered us a alternative or to order them online . Great customer service will definitely be going back”
“Danielle and Regnel High Wycombe store 88 were fantastic when I became ill in store this morning. So kind and supplied water, assistance from security. I also bought fab boots.”
