“Shopped today in branch 205 and Jeh( she’s from Romania)
she’s been really helpful polite and patient which I needed a lot because I couldn’t decided.
She always saw when I needed help! Well done, see you soon!”
“Very bad cutomer service. I ordered next day delivery which arrived late. I required the boots for a special occasion and they never arrived, despite paying for next day delivery. One month later and i still havent received a refund . It is hard work and i still havent recieved a refund. I will never use this store again. Customer service is non existent.”
“Bought trainer
Great Instore service
Was assisted by Aaron (2) was quick with getting my trainers 5 star for Aaron
Maybe the shop cashier needs to be a bit friendly and pay attention to the customer rather then serve me and chat to her colleague”
“Very disappointed with cancelled order 6 working days after the order conformation email stating they were processing my order.
This despite the fact that they state they will be despatched within 2-5 working days.
No time to shop to find an alternative item for a Christmas gift.
Nit happy with the Office reply and response.
Will not use again.”
“Finally my shoes arrived, with the shattered box but at least with the product in perfect condition.
However, it doesn't justify the lousy customer service they have and that they have arrived too late. These shoes are supposed to be a gift and because of their incompetence I had to buy other last minute to not look bad.
Never buy online, they will regret it.
The anger they have made me have is not worth what I paid for the shoes.”
“I would avoid using the on-line store, terrible service. I placed and order for my daughters birthday, they then sent
the wrong size. I rang them and was told I had to return at my own cost, but they would refund later if I called them!!?
Waiting another week, this time the wrong size and completely wrong shoe turns up. I call them again, this time on the
website it states the stock was low, so I asked them to hold the correct size for me. Apparently they can’t do that, even
after they've sent me the wrong shoes twice! A week later I get an email stating the order as been cancelled due to being
out of stock!! Over one month now and I have neither my shoes or money back, disgraceful.”
“I would avoid using the on-line store, terrible service. I placed and order for my daughters birthday, they then sent
the wrong size. I rang them and was told I had to return at my own cost, but they would refund later if I called them!!?
Waiting another week, this time the wrong size and completely wrong shoe turns up. I call them again, this time on the
website it states the stock was low, so I asked them to hold the correct size for me. Apparently they can’t do that, even
after they've sent me the wrong shoes twice! A week later I get an email stating the order as been cancelled due to being
out of stock!! Over one month now and I have neither my shoes or money back, disgraceful.”
“Visited office in the white rose branch 162 on 16 November and was served by Gemma, who was lovely. Great service and helped me choose which Converse to buy. Everyone in the shop seemed happy to assist customers.”
“Served by Daisy today in bracknell branch I was grumpy because I was returning shoes she was so pleasant and helpful that I couldn't stay cross also making alternative suggestions to what I had bought”
“Excellent service from Bekka, shoe size not in stock but helped me with other styles to find right size and discounted online boots which were then delivered to my door. Fantastic 😁, one happy customer and great boots!”
“I visited Bluewater branch yesterday (18/11/19) and i asked a woman for a pair of shoes in a 4 but she told me everyone was busy so i waited around 10 minutes and still had no service so i asked again. The same woman told me that everyone was still too busy so i asked if she would mind getting them as she was doing nothing but she said couldn't. I asked to speak to the manager and said she is and her name is Dawn. Very rude and not helpful at all. Not what i expect from Bluewater and very hostile service from someone meant to be a manager.”
“I visited Bluewater branch yesterday (18/11/19) and i asked a woman for a pair of shoes in a 4 but she told me everyone was busy so i waited around 10 minutes and still had no service so i asked again. The same woman told me that everyone was still too busy so i asked if she would mind getting them as she was doing nothing but she said couldn't. I asked to speak to the manager and said she is and her name is Dawn. Very rude and not helpful at all. Not what i expect from Bluewater and very hostile service from someone meant to be a manager.”
“I visited Bluewater branch yesterday (18/11/19) and asked a lady for a pair of shoes in a 4 but was told i have to wait so i waited around 10 minutes and still no service. So, i asked her again and she just said everyone was too busy but she was just standing there doing absolutely nothing. I asked to speak to the manager and she said she was and her name was Dawn. Definitely not helpful at all and really rude. Not welcoming and not what i expect in Bluewater.”
