“Visited office shop in Bluewater and was seen by Hannah, store no43. She was very helpful and friendly, and was able to oblige us with all we needed. Very nice young lady a credit to the store.
Tham
Thank you.”
“Bought my Dr Martins ankle zip boots from Leicester Office store.
Staff all extremely friendly and helpful with offering good advice when buying boots.
Love the boots.”
“Went in to 057 Exeter shop today had a a lovely welcome and great service form the staff Kete and holliegh nothing was to much trouble . I will definitely be returning 👍”
“I was looking for some winter boots..At Office Merry Hill (78) I was greeted by the lovely.Noemi and Jade ..who patiently listened to what I wanted..had a good knowledge of their stock, and found the perfect Timberland boot for me..Great fit, great service Thanks girls..Happy Days 😘 Linda Bailey”
“STORE 163 -Basingstoke.
Took back a pair of boots that were just under one year old with a very noisy heal. Vikki the store manager gave me excellent service, so nice to be treated in this way.
A very very satisfied customer.
Thank you to Elly and Vikki. 👍👏👏👏✅✅”
“Returned trainers to store 215 for an exchange.I was attended to by joe who very polite and helpful went above and beyond and I left very satisfied so thank you”
“Shopped today in branch 205 and Jeh( she’s from Romania)
she’s been really helpful polite and patient which I needed a lot because I couldn’t decided.
She always saw when I needed help! Well done, see you soon!”
“Very bad cutomer service. I ordered next day delivery which arrived late. I required the boots for a special occasion and they never arrived, despite paying for next day delivery. One month later and i still havent received a refund . It is hard work and i still havent recieved a refund. I will never use this store again. Customer service is non existent.”
“Bought trainer
Great Instore service
Was assisted by Aaron (2) was quick with getting my trainers 5 star for Aaron
Maybe the shop cashier needs to be a bit friendly and pay attention to the customer rather then serve me and chat to her colleague”
“Very disappointed with cancelled order 6 working days after the order conformation email stating they were processing my order.
This despite the fact that they state they will be despatched within 2-5 working days.
No time to shop to find an alternative item for a Christmas gift.
Nit happy with the Office reply and response.
Will not use again.”
“Finally my shoes arrived, with the shattered box but at least with the product in perfect condition.
However, it doesn't justify the lousy customer service they have and that they have arrived too late. These shoes are supposed to be a gift and because of their incompetence I had to buy other last minute to not look bad.
Never buy online, they will regret it.
The anger they have made me have is not worth what I paid for the shoes.”
“I would avoid using the on-line store, terrible service. I placed and order for my daughters birthday, they then sent
the wrong size. I rang them and was told I had to return at my own cost, but they would refund later if I called them!!?
Waiting another week, this time the wrong size and completely wrong shoe turns up. I call them again, this time on the
website it states the stock was low, so I asked them to hold the correct size for me. Apparently they can’t do that, even
after they've sent me the wrong shoes twice! A week later I get an email stating the order as been cancelled due to being
out of stock!! Over one month now and I have neither my shoes or money back, disgraceful.”
“I would avoid using the on-line store, terrible service. I placed and order for my daughters birthday, they then sent
the wrong size. I rang them and was told I had to return at my own cost, but they would refund later if I called them!!?
Waiting another week, this time the wrong size and completely wrong shoe turns up. I call them again, this time on the
website it states the stock was low, so I asked them to hold the correct size for me. Apparently they can’t do that, even
after they've sent me the wrong shoes twice! A week later I get an email stating the order as been cancelled due to being
out of stock!! Over one month now and I have neither my shoes or money back, disgraceful.”
