Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,359 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,359 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, quick delivery, good product”

Helpful Report

Posted 5 years ago

Thank you for your order and review Julian. We appreciate the feedback and hope to hear from you in the future.

Posted 5 years ago

“goods as ordered delivered on the date quoted, would always like to pay less however would use online again”

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Posted 5 years ago

Thank you for your order and review John. We hope to hear from you in the future!

Posted 5 years ago

“Easy ordering, prompt efficient delivery and best price to be found!”

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Posted 5 years ago

Thank you for your order and review. We pride ourselves on making the greatest possible experience for our customers. We are glad you are pleased and hope to hear from you in the future.

Posted 5 years ago

“Good service nice people”

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Posted 5 years ago

Thank you for your order and review Tim, we're please that you are happy with our service.

Posted 5 years ago

Thank you for your order and review Tim. We hope to hear form you in the future.

Posted 5 years ago

“I ordered 14 boards of Quinn Therm the next day I was asked if I would take Cellotec I agreed. The order was sent But only 9 boards arrived I was promised them the following day they didn't arrive. the following day I cancelled the remaining boards. I asked for a refund on the cost of the 5 boards which has gone into my account today So say thankyou to all at online Insulation. But can only rate them as Poor.”

Helpful Report

Posted 5 years ago

Good morning Ray, thank you for your order and review. We apologise for this mix up with the first delivery. Our distributors didn't let us know that there would be a shortage for your delivery. As we agreed on the telephone, you may have got your delivery dates a little muddled and the balance delivery was out on the day that you cancelled it. You also said at the time that were happy with the service and that the confusion wouldn't stop you from ordering from us again in the future.

Posted 5 years ago

“very prompt delivery, good communication”

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Posted 5 years ago

Thank you for your review and order David. We hope we can help again in the future.

Posted 5 years ago

“Top service good price driver helped handball off”

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Posted 5 years ago

Thanks for your order and review Danny, please let us know if we can help again in the future.

Posted 5 years ago

“Whilst the delivery worked well and insulation is fine, I am very disappointed with the quality of the plywood. I was hoping to use it as an internal wall finish but it is quite rough and ready so that isn’t really an option now.”

Helpful Report

Posted 5 years ago

Thank you for your review and order Martin. I'm afraid the ply-wood products that we supply are for building purposes and not a decorative finish. However, should you not be happy with them, please let us know and we can get them swapped over for you.

Posted 5 years ago

“Delivered fast great price . Brilliant products .”

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Posted 5 years ago

Thank you for your review Angela. We hope to hear from you in the future.

Posted 5 years ago

“Speedy delivery - keen price - good quality product. Thanks very much!”

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Posted 5 years ago

Thanks for your review Andrew. We are very pleased to have helped with your order.

Posted 5 years ago

“Everything as expected, delivered in 3 days, best price on the internet”

Helpful Report

Posted 5 years ago

Thank you for your review Kamil. We hope to hear from you in the future.

Posted 5 years ago

“Excellent service and delivered on day required. Will certainly use again and recommend to people”

Helpful Report

Posted 5 years ago

Thank you for your order and review Mark. We aim to provide the best service to our customer and are very pleased to have helped. We hope to hear from you in the future.

Posted 5 years ago

“Very Impressed. My order was not big so I was not expecting the high standard of service that I received. 4No. 2.4mx1.2m x 75mm thick polystyrene boards ordered at the weekend and they were delivered on the day I asked for ready for homework the next weekend - best price I could find and no moaning about my difficult driveway when delivering”

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Posted 5 years ago

Thank you for your order and review Andy. We aim to provide the best service and are very pleased to have helped.

Posted 5 years ago

“Great service”

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Posted 5 years ago

Thank you for your order and review Michael. We hope to hear from you in the future.

Posted 5 years ago

“Very helpful and order delivered exactly to a tight delivery address. Thankyou for your help whee I had queries before ordering.”

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Posted 5 years ago

Thank you for your order and review Rebecca. We are very pleased to have helped and hope to hear from you in the future.

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Thank you for your order and review Phillip. We hope to hear from you in the future.

Posted 5 years ago

“I made a great saving on my insulated plasterboard compared to local builders merchants. Delivery was quick, and the driver was efficient, friendly and helpful. The product arrived in perfect condition. I would highly recommend Online Insulation Limited, and will be using them in the future.”

Helpful Report

Posted 5 years ago

Thank you for your order and very kind review Genevieve. We aim to deliver the best service possible and are very pleased that you have had a great customer experience. We hope to hear from you in the future.

Posted 5 years ago

“Great product at a great price. Website needs some work to make it more user friendly (adding to existing orders) otherwise a friendly and well informed team who are very helpful. I would recomend.”

Helpful Report

Posted 5 years ago

Thank you for your review Kyriacos. We always aim for the best, but due to our fast delivery times, our website does not allow orders to be added to existing ones. However, if you give us a call we are always happy to help.

Posted 5 years ago

“Great price and delivered on time, what more can you ask for!”

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Posted 5 years ago

Thank you for your kind review Rob. We look forward to hearing from you in the future.

Posted 5 years ago

“Excellent service, sorted out an error with my order (my fault) with no fuss and the goods were delivered very quickly”

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Posted 5 years ago

Thank you for your order and review Mark. We hope to hear from you in the future.

Posted 5 years ago

Online Insulation Ltd is rated 4.7 based on 1,359 reviews