Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,358 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,358 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

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“Celotex boards. Delivered on time and no damage so very happy.”

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Posted 2 years ago

“Very easy to order and delivery was on time. Would use again and would recommend.”

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Posted 2 years ago

“Will be using online insulation again easy purchase and delivery”

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Posted 2 years ago

“Very good company to deal with and no problems with delivery”

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Posted 2 years ago

“Great service from start to finish and product is exactly as it said perfect for my garden room. Would recommend”

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Posted 3 years ago

“Had a nice early delivery today. Driver was great. Product great.”

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Posted 3 years ago

“Brilliant price”

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Posted 3 years ago

“Delivered when requested. Spot on!”

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Posted 3 years ago

“The online insulation offer a good price for Rockwall Insulation slabs and when they are about to prepare your order, they send an invoice with Knauf Insulation , even when the order is relatively small. If they don’t have the product (until December, how Rob told me when I spoke with him on the phone) why is available to purchase? It delayed my work for 4 days, because I needed to order from other insulation provider. Their sistem with 2 emails which you need to get before the invoice one is outdated and it is a source of stress for customers. I rated poor because Rob cancelled the order as soon as I asked him and returned my money, otherwise I would have given very poor service.”

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Posted 3 years ago

Hi Adriana, thanks for your review. we are sorry we could not supply the brand of products you required on this occasion. As you placed your order at 4.45pm we hadn't had a chance to process or book your delivery when you were chasing us at 9am the following morning. We got the information to you as soon as the delivery information was available to you and we were going to be sending a more expensive product than the one that was ordered. We completely understand if you wanted a specific brand and this is why you were refunded. The availability of building materials is somewhat reduced at the moment and we are trying our best to meet all of our customer's expectations without adding any costs.

Posted 3 years ago

“I had a previous order of Celotex cancelled without apology by another company (Cut Price Insulation), and wondered whether I was going to find it a problem to source it at a reasonable rate and with sensible delivery costs. Online Insulation was able to deliver within a few days and with delivery costs half of some of its rivals. I thoroughly recommend them.”

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Posted 3 years ago

“Excellent service delivered on time hassle free”

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Posted 3 years ago

“Quivk delivery, excellent products. Thanks guus”

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Posted 3 years ago

“Great prices, quick delivery excellent experience can’t speak highly enough! You’ve got my repeated business and I’ll be telling everyone how pleased I am .”

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Posted 3 years ago

“First time I have used this company easy to order and delivery was prompt and on time great communication will definitely use again Mark @ Towercrest”

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Posted 3 years ago

“Simply order and comes on the date promised, excellent service…”

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Posted 3 years ago

“I found the online installation videos really helpful and helped me to make an informed decision. When I contacted the company each time the response was by return email with minimal delay. The answers to queries were full and clear. More companies should follow your example.”

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Posted 3 years ago

“Spot on, came when they said, everything just as I ordered, thoughtful delivery guy, thank you Frank.”

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Posted 3 years ago

“Ordering with Online. Insulation was easy, the order arrived as specified and the driver was polite and helpful, would use this supplier again.”

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Posted 3 years ago

“Competitive price, short lead time, delivered to my time schedule! Excellent service!”

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Posted 3 years ago

“Very pleased good service and price”

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Posted 3 years ago

Online Insulation Ltd is rated 4.7 based on 1,358 reviews