Opticsplanet Reviews

Name: Opticsplanet
Rating: 1.40

1.4 Rating 91 Reviews

10 %

of reviewers recommend Opticsplanet

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Metrics

1.4

Based on 91 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Opticsplanet 1 star review on 30th December 2022

Alex

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i ordered an IN STOCK item. Took them over a week to tell me that their suppliers is having trouble and cant ship it to them for 3 months. So it wasn't in stock then like they said. Bad business... Dirty Pool... just say it's out of stock like a professional company would so your customers (former) can plan accordingly. You're lack of respect for me and the waste of time you've caused costs me money. It causes me to be looked at in the same way i look at you. Irresponsible. don't blame covid. other companies have been back up to speed for weeks now. You lied and you need to be held responsible. I will now be using your competitors from now on and hope you get what you deserve.”

Helpful Report

Posted 4 years ago

“TOTAL SCAM, FIRST THEY WANTED ME TO PAY TWICE, AFTER I "CONFIRMED" MY ORDER BY CHARGING ME $1.20 TO MY CREDIT CARD THEY PLACED A SECOND $856 HOLD ON MY CARD TYING UP $1700 FOR 5 DAYS FOR MY $800 PURCHASE. TEN DAYS LATER THEY STILL CAN NOT TELL ME WHY MY ORDER HAS NOT SHIPPED OR WHEN IT WILL INDEED SHIP. I CANCELED MY ORDER AND WILL NEVER EVER ORDER FROM THEM AGAIN AND WILL MOST DEFFINATELY SUGGEST ANYONE ELSE LOOKING TO ORDER FROM THEM TO GO ELSEWHERE!! HAD TO GET MY CC COMPANY INVOLVED TO GET A REFUND.”

Helpful Report

Posted 4 years ago

“Hello, I have ordered 10 different items in the last few months from OP. I have had to wait as long as two months to receive some of the items they said were in stock. All of the items I ordered were at least double the posted wait time. I only ordered though OP, because they said the items were in stock. I asked for a discount on the item that was two months late and received 8%. It’s better then nothing, but not enough to keep my business. I am no longer going to shop from them.”

Helpful Report

Posted 4 years ago

“Terrible customer support. Really no reason to order from them with so many others available. Shipping is very slow, they don't answer the phone or return messages either. Recently they sent out an email of excuses as to why they can't do their job...a perfect reason to go elsewhere IMHO.”

Helpful Report

Posted 4 years ago

“My opinion is strictly not to purchase from this website. I placed a 400$ order for a build over a month ago, it has been in processing status since. I have called countless times and emailed to try to get any update on the status of my order. All i have received are two completely automated emails that give literally no information. I understand we are all busy and we are all dealing with this pandemic- but in-stock items dont take over a month to put in a box and ship. The worst part is- I can get no information on my order and also- can find absolutely no way to cancel my order now that its placed. I have to file a claim with my bank to get this money back. Fair warning....”

Helpful Report

Posted 4 years ago

“Optics Planet(along with a FEW others) has come to the top of my list of vendors to shop when I am looking for products to purchase for my hobby.”

Helpful Report

Posted 5 years ago

“Optics Planet is an excellent retailer comprised of high quality personnel. I’ve been placing orders through Optics Planet for nearly three years, as this is my fourth order. There has never, not ever been any issues or concerns as the staff and personnel have always been very professional, courteous, and most efficient in assisting the customer. In fact, Optics Planet has provided discounts to us, whereby many other retailers are more concerned with the inflow of cash. Every time I’ve placed a call to Optics Planet, there has always been someone on the other end to readily assist me in a most timely fashion. Yes, on rare occasions one may have to wait but that is contingent upon the hectic, fast pace of a retailer (Optics Planet) trying to fill orders, as well as brisk sales during holiday periods. Emails sent are always answered; as details further enhance upon, and provide the needed documentation relating to our order(s). Their prices are very reasonable, more so than the many retailers attached to the world wide web. Optics Planet carries a large variety of optics, hunting, shooting gear, apparel , tools, photography equipment, action cameras., and much, much, more. Our family has never been dissatisfied with any merchandise we received from Optics Planet. The items are always well boxed and always arrive in excellent condition. In terms of their shipping, we have found no abnormalities relating to a lengthy time frame. I prepared this review due to Optics Planet providing concierge service to us each and every time; failing not. In so doing, I found many reviews mocking Optics Planet in various ways which we cannot believe. Some of the stories seem far fetched to me and are overly saturated with assertions, innuendos, surmises, and mere conjecture. If any read some of the negative comments, one can readily see an innumerable amount of linguistic errors, and notice strings of meaningless diatribe that are just unbelievable. We provide positive feedback where the merchant has treated us with respect, being more than fair in all areas relating to business management, and always strives to aide the customer. This is what we have seen first hand in the course of our purchases. We consider Optics Planer a very viable source to acquire many thins, and as stated earlier; an excellent retailer. We would highly recommend Optics Planet to everyone as the premier source of quality goods. Try to find any better. We hope the best for optics Planet, the staff and personnel, now, and in the future. * I’m so confident in Optics Planet, I’m writing this review without even receiving my latest order, just placed this 13th Day of March 2019.”

Helpful Report

Posted 5 years ago

“Great experience, fast shipping, great prices,have not only optics,total outdoor store”

Helpful Report

Posted 5 years ago

“I have bought many things on the web and have found no better company to deal with than Opticsplanet! Discounts free shipping and so much more. IF your looking for a Gun accessory or sporting goods this is simply the place to go. Treat yourself to the best service you will find anywhere on the web at Opticsplanet. David Miller Ohio, 45885”

Helpful Report

Posted 6 years ago

“Optics Planet has very competitive pricing and makes things right the first time! I recently purchased a Magpul UBR stock and it was going to arrive late due to weather, but Optics Planet made it right before I even had the opportunity to address the issue with them. Thank Your Optics Planet!”

Helpful Report

Posted 6 years ago

“I had only ordered from Optics Planet once before but have known of their reputation for years. My first experience was reasonable, good price, ok shipping. My next order has not gone so well. I ordered 4 different items at once so I could get the free shipping over $49.00. After a month of not receiving my order I cancelled it. The next day I got an email saying that all my stuff was back in stock, would I like to reinstate my order? I said yes and a couple of days later I got a shipping confirmation. It's been 2 weeks now, still don't have my stuff.”

Helpful Report

Posted 6 years ago

“They worked with me to change an order after the original purchase item went to back order status.”

Helpful Report

Posted 7 years ago

Opticsplanet is rated 1.4 based on 91 reviews