Overstock.com Reviews

Name: Overstock.com
Rating: 2.01

2.0 Rating 137 Reviews

25 %

of reviewers recommend Overstock.com

Company Reviews

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Metrics

2.0

Based on 137 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 48%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Overstock.com 1 star review on 22nd October 2024

Anonymous

Overstock.com 1 star review on 30th March 2023

Kim E

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got an AWESOME deal on this "Surya Crash Cherry 4'x6' Area Rug" after test shopping a few other area rugs from other venders - this "Surya Crash Cherry 4'x6' Area Rug" was an instant hit with me for both PRODUCT and PRICE - thanks guys; keep up the good work!”

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Posted 6 years ago

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Posted 6 years ago

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Posted 6 years ago

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Posted 6 years ago

“I've made approximately six or seven purchases now from overstock.com. The items that I have purchased from them I have found to be high quality and I am extremely happy with the purchases. Overstock gives a very accurate description of the items and I have come to trust that when I buy from them I'm going to get a high-quality item with no surprises. Overstock themselves fill the orders quickly and they've been in good condition when they arrive. I have no hesitation about ordering from Overstock. I know when I do I'm going to be happy with my purchase!”

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Posted 6 years ago

“I tried to purchase rugs for a home in the USA from abroad, but Overstock would only let me send it to the Caribbean (where my MasterCard was issued). They would not accept PayPal from an overseas address and when I gave in and attempted to use their international shipping, they wanted more than the items cost to ship to somewhere I'd have to ship it back from. Really FRUSTRATING!”

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Posted 6 years ago

“Great customer service and good prices along with a great selection of products.”

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Posted 6 years ago

“Great customer service and good prices along with a great selection of products.”

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Posted 6 years ago

“the bedspread was not what it appeared in the picture. It looked tufted and thick but it was thin and had no filling.”

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Posted 7 years ago

“Ordered 3 sets of sheets cost was $119.99. When they arrived I opened one package to exam quality, workmanship, and condition other wise how would one know. They have a "14 DAYS HASSLE FREE RETURN" which is baloney. I returned the three sets as they are poor quality and poor workmanship. I had to pay to have them returned $17.06. These people refunded me $80.00 of my $119.99 saying I opened a package and they could not take them back, according to them it is the law(don't think so). I have paid $57.05 for nothing from these people. One needs to mark down these folks Overstock.com ( Bed Sheet Club) or any other name they market under as beware stay away go to reputable company they send inferior products, you have to pay to return and then they do not refund. How would one inspect a product if they do not open it? Fool me once shame on you, fool me twice shame on me. I have done business with almost every location on the internet without this type of problem. Stay Away there are many reputable places that will not cheat you like this.”

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Posted 7 years ago

“My orders were shipped & received very quickly. When I had an issue about an order that showed it had been delivered, but I didn't receive it, I called and they handled it right away & kept in contact with me until I confirmed the receipt of the replacement that was shopped. Very nice customer service, and they really listened to what I had to say. It is a pleasure doing business with this Company. Everything I have ordered has been superb!”

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Posted 7 years ago

“Order was in excellent condition and arrived timely. Patricia”

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Posted 7 years ago

“Good range with prices to match.”

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Posted 7 years ago

“Great prices and easy cancellation. I purchased some curtains but they didn't look exactly as the picture. They were still very nice.”

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Posted 7 years ago

“cheaper price than amazon and there are lots of interesting items.”

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Posted 7 years ago

“softness, quality and color. I need an additional set of pink pillow cases”

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Posted 7 years ago

“What went wrong? It's more like nothing is right with Overstock.com. Overstock.com would sell the product to you, yet it's more like shopping at Daiso in CA where you can buy as much as like but there is NO return or even exchange. I tried a pair of Sketcher Harper Melden shoes for ONE day to get a feel for it before I decide to keep it or return it, and it looks like Overstock.com and their third party seller Shoebuy/Shoes.com would not accept this pair of a-few-hours young shoes with not even a scratch or wear on it. So buy with them at your own peril and dare you try the shoes on. You better like the pair you have tried because you are stuck with them now!”

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Posted 7 years ago

“Shipping was on time - I had to make an exchange and they did that in a very timely matter as well. Plus I love the product and plan on going back for more.”

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Posted 7 years ago

Overstock.com is rated 2.0 based on 137 reviews