National Pen Company Reviews

"Make up false invoices and send letters with no postage on so it cost you \u00a35 to receive the false invoices"

"Make up false invoices and send letters with no postage on so it cost you \u00a35 to receive the false invoices"

"OF CUSTOMER SERVICE\r\nPaid for my pens upfront but got another companies pens I offered to send them back but they said they don't collect parcels,they said just keep them and they will issue a refund, they then started issuing invoices to try and collect the payment they had refunded, then after telling them numerous times they then threaten me with debt collectors.\r\n\r\nCan't get them on the phone took ages to respond to initial emails.\r\n\r\nCompany has gone down hill over last couple of years i would Avoid this company so many others to choose from with better customer service"

"Horrible experience. I just spent 300 plus dollars on an order of pens ad the product qualify is so bad that with one dy of use most imprint has gone away. Please dont use this company and sae your money from being wasted . When contacted them , they are asking me to send them 10 photos minmum of the defective product ( I apready sent them one ) this is just an attempt from them to try to make it so hard for customers that they will eventually give up"

"Beware of Unsolicited Orders and Invoices from Pens.com\r\n\r\nI've had an extremely concerning experience with Pens.com that I feel compelled to share. Our office received an unsolicited box of 250 custom pens accompanied by an invoice for $574.83 (or $2.30 per pen). Upon investigation, no one in our office had placed this order. Despite multiple attempts to resolve this with their customer service, the responses I received were not only unhelpful but also seemed to completely miss the point of my complaint.\r\n\r\nThe company claimed an order was placed online but was unable to provide any tangible proof. They sent an \"order confirmation\" as an email attachment which turned out to be a corrupted file, adding to our suspicions. This, coupled with their failure to adequately address my concerns, leads me to believe that this might be a fraudulent scheme where businesses are sent cheap unsolicited goods along with a hefty invoice, in the hopes that they will be paid without proper verification.\r\n\r\nThis experience has been highly frustrating and time-consuming. I advise caution when dealing with Pens.com, as their business practices seem questionable at best. Such tactics are unacceptable and deserve public awareness."

"Beware of Unsolicited Orders and Invoices from Pens.com\r\n\r\nI've had an extremely concerning experience with Pens.com that I feel compelled to share. Our office received an unsolicited box of 250 custom pens accompanied by an invoice for $574.83 (or $2.30 per pen). Upon investigation, no one in our office had placed this order. Despite multiple attempts to resolve this with their customer service, the responses I received were not only unhelpful but also seemed to completely miss the point of my complaint.\r\n\r\nThe company claimed an order was placed online but was unable to provide any tangible proof. They sent an \"order confirmation\" as an email attachment which turned out to be a corrupted file, adding to our suspicions. This, coupled with their failure to adequately address my concerns, leads me to believe that this might be a fraudulent scheme where businesses are sent cheap unsolicited goods along with a hefty invoice, in the hopes that they will be paid without proper verification.\r\n\r\nThis experience has been highly frustrating and time-consuming. I advise caution when dealing with Pens.com, as their business practices seem questionable at best. Such tactics are unacceptable and deserve public awareness."

"Beware of Unsolicited Orders and Invoices from Pens.com\r\n\r\nI've had an extremely concerning experience with Pens.com that I feel compelled to share. Our office received an unsolicited box of 250 custom pens accompanied by an invoice for $574.83 (or $2.30 per pen). Upon investigation, no one in our office had placed this order. Despite multiple attempts to resolve this with their customer service, the responses I received were not only unhelpful but also seemed to completely miss the point of my complaint.\r\n\r\nThe company claimed an order was placed online but was unable to provide any tangible proof. They sent an \"order confirmation\" as an email attachment which turned out to be a corrupted file, adding to our suspicions. This, coupled with their failure to adequately address my concerns, leads me to believe that this might be a fraudulent scheme where businesses are sent cheap unsolicited goods along with a hefty invoice, in the hopes that they will be paid without proper verification.\r\n\r\nThis experience has been highly frustrating and time-consuming. I advise caution when dealing with Pens.com, as their business practices seem questionable at best. Such tactics are unacceptable and deserve public awareness."