National Pen Company Reviews

Name: National Pen Company
Rating: 1.26

1.3 Rating 198 Reviews

4 %

of reviewers recommend National Pen Company

Company Reviews

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Metrics

1.3

Based on 198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

866-388-9853

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National Pen Company 1 star review on 15th May 2024

Jay Kelkar

National Pen Company 1 star review on 21st December 2023

Anonymous

National Pen Company 1 star review on 11th December 2022

Nick Powers

National Pen Company 1 star review on 29th October 2022

Jeff Buffington

National Pen Company 1 star review on 25th August 2022

Anonymous

Anonymous // 01/01/2019

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“I wish I could give minus 100 stars. A loyal customer but company doesnt care. They made me commit for 200 pens and then sent 2 consignments of 100 pens each and charged me double handling, postage and design charges. Secondly, both pens had different tips. When I called my account manager Rhy Mejri - she tells me there is nothing I can do. PLEASE THINK MULTIPLE TIMES BEFORE BUYING OR COMMITING TO THIS COMPANY.”

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Posted 2 years ago

“Order was screwed up and they said they would fix it and never and can't get a hold of them anymore. STAY AWAY GO SOMEWHERE ELSE. TRUST ME ITS A SCAMMMMMMMMMM”

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Posted 2 years ago

“Ordered mugs. It has been 4 months now and haven't received anything yet. Poor customer service. Never ordering from them again.”

Helpful Report

Posted 2 years ago

“I was sent a box of pens that I did not order. They emailed my wife wanting payment for invoice 112670530. They ignored our response that we did not order and continued billing us. To help avoid getting a ding on our nearly perfect credit score I paid the invoice. For the added set up fee and outrageous shipping fee nearly doubled the cost. personally I would suggest people avoid this company. Substandard business practices to say the least.”

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Posted 2 years ago

“If possible, I'd give this company zero stars. Without complicating the story, a check was sent and not cashed until a month later, which earned us a $25 late fee. Not only that, but they also changed the price on the order from what was expected after the check was sent. They did not reach out to us and instead just sent us a late fee notice. We have had a few encounters similar to this in the past with other companies and we did not expect it from this. In the past we have used them with small issues, but never this outrageous. They have previously been our suppliers for our church and fundraisers, but we will not be using them again. If you are reading this and are still thinking about using them, I would advise against it. It's not worth your time and your frustration. They are frauds.”

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Posted 2 years ago

“Terrible customer service, weeks at a time going by without a proof and when they actually came it continued to be the wrong design.”

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Posted 2 years ago

“Terrible service. I ordered these pens well over a month ago free upcoming trade show. Depends did not arrive on time. The pens have not arrived and I have no way of reviewing the actual pen. I can just tell you that you will be better served by using a different distributor.”

Helpful Report

Posted 2 years ago

“I wish I had seen this site before I ordered. The customer service is horrible. I ordered 150 pens for gifts at a US Embassy overseas. I received 5 pens that were for a construction company in New York, a blank one and one that didn't work. I also ordered gift boxes for them. They sent the wrong boxes. I had to pay for new boxes. The customer service rep (that is an oxymoron) told me that they fulfilled the order the way it was given to them on the website. That is 100 not true because I can not use the black boxes they sent. I asked her to show me on the website where they had those black boxes and she couldn't because the option wasn't there. So, somehow I made a selection that didn't exist which I wouldn't have made anyway. To top it off, I had to pay for the order in advance with my credit card, which is fine, but they sent me an invoice for one penny and an envelope to mail my check. If it didn't cost 58 cents I was just mad enough to write a check for one cent.”

National Pen Company 1 star review on 11th May 2022

Helpful Report

Posted 2 years ago

“After speaking with rep and confirming delivery within 14 days, i followed up on day 13. I received the following reply: “ I checked with my production team who advised that the Black Barrel, Black Ink Pens are Out of Stock. I sincerely apologize for the inconvenience caused. Alternatives were considered; however, the delivery date would still not be met. I hope you are able to get it done locally.””

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Posted 2 years ago

“National Pen Company is not only a rip off, but also has terrible customer service and will not work with customers. They screwed up my order and refused to correct it. I called for a week talking to different people. They only offered to "let" me reorder. I found another supplier for the same product at 1/3 the price. Just don't buy from them. Save yourself a huge headache!”

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Posted 2 years ago

“All dates were incorrect. Promised 10 day turn around, a month later still no product. No one is customer service was helpful. Poorly run company don’t waste your time.”

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Posted 2 years ago

“Something has changed in the last year with their company. First time we used them we received a great product and good customer service. Now...terrible customer service. We were called liars twice but then sent them the invoice we had to show them we were correct. Then, after telling them we were canceling our order they offered to change the invoice by the .03 cents per pen dispute. We told them, no thank you. Then they said the order was shipped and we would receive it tomorrow. We asked for the tracking code...that was a lie as well when we tried to verify it. POOR, POOR, POOR customer service. FYI, when we ordered the pens, it was weeks without hearing from them. Then, we contacted them and they told us they were backordered. Again, didn't hear anything from them so we contacted them to give them our updated information...Avoid them”

Helpful Report

Posted 2 years ago

“This company does not care about its customers. In fact, they will call you a liar! I ordered pens from these jokers and they came totally wrong. Their customer support said I approved the logo when I did not. I asked them to show me the email where I approved. I have since been GHOSTED even after repeated attempts with reaching out to their customer support managers and C-Level supervisors. NOTHING! AVOID THIS COMPANY AT ALL COSTS! Go to 4Imprint or discountmugs.com--they will treat you MUCH better!”

Helpful Report

Posted 2 years ago

“We ordered 500 pens and none of them work. It's been over 1 year, but still. We have been giving them out (still have about 350) come to find out they don't work. This is NOT what we expected and now our clients get non working pens and that's a reflection on my company. I've been trying to work with National Pens to make this right and they will not refund or take back the non working pens. It's a joke working with their customer service. It's a HUGE call center and no one cares. DO NOT BUY FROM THIS COMPANY. Several other companies that have working products that last long.”

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Posted 2 years ago

“I ordered pens to later find out that they are out of stock and will be for the next 4 months if not longer. After waiting 3 weeks for my order I contacted them. Phone rings for long periods of time, greater than 30 minutes only to speak with people who are difficult to understand. Offered me a 20% discount of future orders. Terrible service.....”

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Posted 2 years ago

“Some of the worst customer service. Reordered Pens with the same logo because they charge more if you change it. Got my order and THEY changed the logo leaving off important info. Called to get it fixed. After 40 minutes on the phone they offered to give me 10% off the bad order and 10% off the correct order. So your solution to changing my logo is to increase your sales? I will not be using this company again”

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Posted 2 years ago

“If a 0 star was possible that is what I would give. I purchased over a month ago and received an email that if I did not respond to my order it would be assumed the artwork was approved. I did not respond because I approved the order. After 12 business days and a half I called because I still had not received a shipping confirmation and they stated that my order was in hold because I had not approved my artwork. The customer service rep was not helpful and unable to provide ANY assistance so that I could receive my order in time. I ended up cancelling my order and am now going to have to pay double to receive my order in time thanks to National Pens.”

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Posted 2 years ago

“Such a confusing way to order and pay (they ship your order first) that I still think it could be a scam. I already paid and pray that my credit card does not get abused. I do like the pens though and they came within a couple of weeks, maybe sooner.”

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Posted 2 years ago

“we have purchased here for 3 years, this time has been a nightmare! this was a large order, they sent approval for the same pens as last time completely wrong, i sent them the correction, no reply for over a week then asked for the order number that was in the email subject, so i asked for a refund finally, no response, there is never a response or communication, its over 2 weeks with nothing more, i am going to file a complaint i guess.”

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Posted 2 years ago

“i order Pens in November for my staff and they never were delivered until Jan. one of the pens was wrong and they will not replace it. Avoid using this company, they would not redo the order or give me a credit. i was a long term customer, not any more, they just don't care.”

Helpful Report

Posted 2 years ago

National Pen Company is rated 1.3 based on 198 reviews