PreciousLittleOne Reviews

Name: PreciousLittleOne
Rating: 3.98

4.0 Rating 1,593 Reviews

75 %

of reviewers recommend PreciousLittleOne

Company Reviews

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Metrics

4.0

Based on 1,593 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid company have horrendous customer service ordered walker was sent with missing part parts already assembled and repackaged clearly a return. They IGNORE you they are RUDE and LIE. They send would send new one and collect old . They collected old never delivered replacement. They have walker and my money . Requested refund and nothing as yet going to have start PayPal claim and report company”

Helpful Report

Posted 6 years ago

“A couple of item I ordered were out of stock, meaning my whole order was going to be delayed. I contacted Precious little one as one of the items in stock was for my sons birthday a couple of weeks and didn't want to risk it not arriving in time. They were really helpful and sent the item out express delivery and it arrived within 2 days”

Helpful Report

Posted 6 years ago

“The car seat that was delivered was heavier than stated on the website so I decided to return using the form online, had one acknowledgement after a week then nothing more. The acknowledgement said that they don’t have a telephone number and to continue the return by email but no other response after chasing. So I am stuck with a car seat I don’t want and no refund. I will have to pursue via trading standards. I would avoid as they don’t seem to care about customers.”

Helpful Report

Posted 6 years ago

“Product not as described, but only discovered this after 30 days hence outside returns period. Customer services only responded with generic illiterate comments. Finally resolved through PayPal dispute resolution who found 100% in our favour. I would not use again.”

Helpful Report

Posted 6 years ago

“Quick delivery and as described”

Helpful Report

Posted 6 years ago

“Appalling customer service. Space Cot ordered for my new granddaughter which arrived faulty. I needed a new replacement for this within 48 hours (she was due for her first stay at our house) and all customer service could say was that they only deal with problems by email and it would take 48 hours to even get back to me. I immediately ordered a new cot from my favourite reliable store - John Lewis - which arrived at free next day delivery with everything in order. The faulty cot was returned to Precious Little One via courier and to date - 5 WEEKS LATER I STILL HAVE NOT HAD ANY REFUND! Emails have been sent over the weeks with no response from the store so if nothing heard in 2 days I will be seeking advice from trading standards. I will stick to John Lewis in future and never use this online store again.”

Helpful Report

Posted 6 years ago

“This is my experience with this company so far, almost 2 months after taking my £700 they still have not fulfilled all my order. Customer service terrible, don’t seem to understand simple English, only given them one star because you can’t give no stars. Below is a timeline of our communications. I will keep posting this list as I update it until I get my stuff. 1. 8th January, placed order on 7/10 days delivery, credit card charged immediately £700 2. 19th January, sent chase email as goods now overdue. 3. 22nd January, received email saying despatch today 4. 24th January, received email, delivery now 2nd of March 5. 24th January, received email, delivery now 9th of February 6. 12th February, sent chase email as goods still not received 7. 13th February, received email saying part despatch is possible. 8. 13th February, sent email asking for part despatch to be sent on the 16th. I did this as I knew someone would be there to sign on the next working day, the 19th. 9. 14th February, received email saying despatched today, two days earlier than I requested. 10. 15th February Delivery made, no one to sign, carrier left items in unlocked porch, one box of three missing so no carrycot. 11. 15th February, sent email explaining one box is missing. 12. 16th February, received email that made no sense whatsoever and said nothing. 13. 16th February, sent email saying again that the carrycot is missing. 14. 17th February, no reply so sent email explaining AGAIN that carrycot is missing. 15. 19th February, received email apologizing and asking for photos of items received. 16. 19th February, sent email with all the photos requested. 17. 21st February, received email saying goods delivered to and signed for by neighbours. 18. 21st February, sent email explaining we had been round the neighbours, no one knew anything and in fact goods had been left in our unlocked porch. 19. 21st February, 6 hours later, no reply, sent further email asking where carrycot is, no reply as of 15.26 20. 21st February, 15.37, sent email to customer services director enclosing above list items 1 to 19. 21. 22nd February, sent email to customer service with copy to Nicola Lloyd, director asking where carrycot is. 22. 22nd February, received email saying “re-ordered carrycot, delivery sometime in February, can’t say when, will despatch as soon as received”. 23. 23rd February, received email saying, your order will now be despatched 16.03.2018. 24. 2nd March, sent email chasing the carry cot which was promised for last month but has not yet been received. 25. 2nd March, received reply email, not answering my question. 26. 2nd March, sent email re-asking the unanswered question. CC Nicola Lloyd, Director.”

Helpful Report

Posted 6 years ago

“Unfortunately I wouldn't recommend this store, as I've had very upsetting experience with them. I bought stroller suitcase for a specific holidays, paid £81.95. It was to take my 11 Month daughter to Lapland for New Year. I'm singe mother and was saving up for this trip with grandparents, and for this suitcase stroller for a very long time. They delivered broken item!!! I had to have it repaired and use it for the trip because they didn't manage to exchange it, even though it was 1 week before our trip. Now I've spoken to the manager and there's nothing they would do for me. So I'm left with broken item!”

Helpful Report

Posted 7 years ago

“I recently ordered the OBaby Sophie Swinging Crib (Country Pine), however I am extremely disappointed with it as the colour is completely different to what was shown on the advertisement on Precious Littles One's website. The photos of the crib showed it as a light coloured wood, but in real life it is dark brown/orange coloured wood. I contacted Customer Services at Precious Little One and they asked that I send photos, which I did. I kindly asked for a replacement crib, in either the light coloured wood as photographed, or in white, or a full refund. They replied to say that I would have to pay £8.50 for an exchange or £16.50 for a refund. I replied to say that I need to return this item as it isn't what I ordered and that I'm not happy to pay to return it, given that it has been misrepresented in the advertisement. I then received a reply to say that photos on their website are for illustration purposes - however no where on their website is this actually stated. Basically the photos of what you think you are buying are not actually what you are buying! This matter still hasn't been resolved. I've ordered several items from Precious Little One, however after this experience I'll never use them again. Their Customer Service Team are really unhelpful.”

Helpful Report

Posted 7 years ago

“Choice is great and delivery very efficient. Product information good for larger items”

Helpful Report

Posted 7 years ago

“Fast delivery. Constant updates .”

Helpful Report

Posted 7 years ago

“Order of a car seat was supposed to take 7-10 working days. A message was uploaded to my account soon after (without any corresponding emai- I had to log on to know anything was there) saying the car seat was delayed by several weeks due to a manufacturing issue. On the new delivery date it still hadn't arrived and there was no update on my account. I emailed and received a prompt response that they would reply in 24 hours. They did. The car seat was delayed by a further month. The new estimated arrival date was 2 months after I placed the order. I called to cancel. They were fine about it but I have to wait 5 working days.”