Name: PreciousLittleOne
Rating: 3.98

“Appalling customer service We ordered a pink trike and a grey trike (boy/girl twins first birthday present). The initial despatch notice had July (no specific date) and I was willing to take a chance as they were not needed until 29th. Emailed to check in dispatch and was notified it could be anytime up to and including 31 July. Not ideal but is still July so can’t really complain. We then received an update email to say the pink trike there was a stock error and it would not be delivered until September and could be 30 September. Having placed the order in June this was not acceptable. I appreciate that this is beyond the control of the seller but nevertheless an approach to discuss options should have especially given there had already been correspondence to set out that this was a twins birthday present. We emailed to ask for two replacement ones instead as we wanted matching ones and queried the stock on another model. I never received a response to this and instead the company proceeded to dispatch the one trike they had in stock. We rang to see our options in this regard and were informed we would have to pay £16 to return the item if it was no longer required. For a company to dispatch a partial order and expect you to wait two months for the other part is appalling. More still, the customer service received when this was brought to their attention was appalling. They were quite willing to keep my money but not deliver goods for 90 days from paying!. We have now cancelled the pink trike and having to source this elsewhere. This whole situation could have and should have been handled a lot better by the company. We will never use again.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We do sincerely apologise for the inconvenience that has been caused. We always endeavour to ensure that we provide the most accurate delivery timescale to our customers and we can see that we have fallen below our very high standards. Unfortunately, we received no correspondence from yourself with regards to exchanging until after your item was delivered. We are truly sorry for the inconvenience caused.

Posted 5 years ago

“Appalling customer service We ordered a pink trike and a grey trike (boy/girl twins first birthday present). The initial despatch notice had July (no specific date) and I was willing to take a chance as they were not needed until 29th. Emailed to check in dispatch and was notified it could be anytime up to and including 31 July. Not ideal but is still July so can’t really complain. We then received an update email to say the pink trike there was a stock error and it would not be delivered until September and could be 30 September. Having placed the order in June this was not acceptable. I appreciate that this is beyond the control of the seller but nevertheless an approach to discuss options should have especially given there had already been correspondence to set out that this was a twins birthday present. We emailed to ask for two replacement ones instead as we wanted matching ones and queried the stock on another model. I never received a response to this and instead the company proceeded to dispatch the one trike they had in stock. We rang to see our options in this regard and were informed we would have to pay £16 to return the item if it was no longer required. For a company to dispatch a partial order and expect you to wait two months for the other part is appalling. More still, the customer service received when this was brought to their attention was appalling. They were quite willing to keep my money but not deliver goods for 90 days from paying!. We have now cancelled the pink trike and having to source this elsewhere. This whole situation could have and should have been handled a lot better by the company. We will never use again.”

Helpful Report

Posted 5 years ago

“Appalling customer service We ordered a pink trike and a grey trike (boy/girl twins first birthday present). The initial despatch notice had July (no specific date) and I was willing to take a chance as they were not needed until 29th. Emailed to check in dispatch and was notified it could be anytime up to and including 31 July. Not ideal but is still July so can’t really complain. We then received an update email to say the pink trike there was a stock error and it would not be delivered until September and could be 30 September. Having placed the order in June this was not acceptable. I appreciate that this is beyond the control of the seller but nevertheless an approach to discuss options should have especially given there had already been correspondence to set out that this was a twins birthday present. We emailed to ask for two replacement ones instead as we wanted matching ones and queried the stock on another model. I never received a response to this and instead the company proceeded to dispatch the one trike they had in stock. We rang to see our options in this regard and were informed we would have to pay £16 to return the item if it was no longer required. For a company to dispatch a partial order and expect you to wait two months for the other part is appalling. More still, the customer service received when this was brought to their attention was appalling. They were quite willing to keep my money but not deliver goods for 90 days from paying!. We have now cancelled the pink trike and having to source this elsewhere. This whole situation could have and should have been handled a lot better by the company. We will never use again.”

Helpful Report

Posted 5 years ago

“Perfect car seat. Looks lovely and is very easy to fit. My daughter looks so much more comfortable in this one. Highly recommend. Great product, great price x”

Helpful Report

Posted 5 years ago

“Excellent service & & quick delivery.”

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Posted 5 years ago

“I love this website. They always have the best deals going on for several brands. Delivery is so fast as well. It just took 2 days for the car seat to arrive.”

Helpful Report

Posted 5 years ago

“I was delighted to receive my delivery the day after ordering. We are extremely pleased with the bassinet and my grandson seems to love it. We like it so much that I’m ordering another for my house.”

Helpful Report

Posted 5 years ago

“Bought a Little Tikes Cozy Princess Truck and it was faulty, however Precious Little ones say warranty is 30 days so wont replace, despite guarantee on certificate saying product is covered by 12 months warranty, even so would be covered under Consumer Rights as item faulty. atrocious Customer service. would avoid them at all costs”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We do sincerely apologise for the inconvenience caused. Unfortunately, due to the length of time that you have had the product, we would attempt to repair/replace. We can see that on the 21st July our team advised they would replace however required your faulty item back. Please can you contact our team to confirm a convenient date for collection by emailing returns@preciouslittleone.com. Thank you for your patience.

Posted 5 years ago

“Quick delivery, product as described”

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Posted 5 years ago

“Arrived quick box was damaged but all items were okay 😊”

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Posted 5 years ago

“i contacted the customer services but they didn not respond,also i wanted to return the product for an exchange and a arranged for their collection but they did'nt come to collect the produt on the arranged date and time”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We do sincerely apologise for the inconvenience that has been caused. Please can you confirm your order number so we can investigate further? Thank you for your patience.

Posted 5 years ago

“Fantastic prices fast delivery and I love the moses basket thank you!!!”

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Posted 5 years ago

“Great website, so easy to find what you want and order. Thank you.”

Helpful Report

Posted 5 years ago

“Very quick delivery, great price and really pleased with the quality.”

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Posted 5 years ago

“Site easy to use. Competitive prices and prompt delivery”

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Posted 5 years ago

“Excellent customer service! Speedy delivery too.”

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Posted 5 years ago

“Great website to navigate, fast transaction and extremely fast delivery”

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Posted 5 years ago

“Absolutely outstanding. I know what it’s like to buy loads of kit and want to check all of the sites out and get best service and best value for money - we undoubtedly got both with this company. I ordered the icandy peach converter seat (at the cheapest price I could find) at 11am on Friday and it arrived by lunchtime on Saturday on just a standard delivery! So impressed. Highly recommend.”

Helpful Report

Posted 5 years ago

“Stress free ordering and quick delivery item bought was beautiful although not being used till next year would definitely recommend this company x”

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

PreciousLittleOne Reviews