Primrose Reviews

Name: Primrose
Rating: 1.28

1.3 Rating 648 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

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Metrics

1.3

Based on 648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Gillian

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of plants was very good just the service was horrendous. Not able to get a reply by phone, email or website contact page.”

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Posted 4 years ago

“Dreadful company. Placed an order on 18th April, 1 of 3 plants arrived 1st May, submitted an enquiry via their contact regarding the other 2 plants, received automated response. Have forwarded enquiry 3 times, no reply and still waiting for 2 plants......total rip off, disgraceful customer service....AVOID LIKE THE PLAGUE!!!!!”

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Posted 4 years ago

“Terrible, rotten.. 100% the worst company i have ever dealt with. If you dont want to get ripped off and your money stolen.....stay away from Primrose”

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Posted 4 years ago

“Rubbish. No plant. No response. No customer service at all.”

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Posted 4 years ago

“Over 6 weeks since my order and payment. Their websites said 5-7 days for delivery but the website later stated 2 week due to Covid 19 (fair enough). But, it has now been over 6 weeks since my payment and no reply to emails. Now my garden looks a sorry sight and so does my bank account! Appalling service!!!.”

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Posted 4 years ago

“DO NOT use this company. Ordered plants on 1st April by 29th April refund requested as plants had still not arrived & the company had not responded to me emails. My request for a refund was completely ignored, but the plants were eventually sent on 15th May & were dried out shriveled & not fit for purpose. They ignored my request for a refund & sent substandard pants. I will NEVER EVER use this company again. SHAME ON YOU.”

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Posted 4 years ago

“I also ordered 6 plants for the price of 5 plus a bag of compost in March, with an expected delivery in April. Eventually, last week, 5 plants turned up. I have had a series of generic emails announcing a refund on goods ordered but not delivered but no refund and no sign of the rest of my order. So glad the local garden centres have reopened, won't be ordering online again. I know things are hard for companies but I can't help but be disappointed by this experience.”

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Posted 4 years ago

“Wish I could put zero stars....... DONT BUY FROM THIS COMANY! I ordered two tomato plants and was expected a delay due to demand but the service has been worse than I’ve ever experienced before. After numerous emails I’ve receive a very late delivery of half my order, no sign of the other half and even thought I’ve requested a refund for the plant that hasn’t been delivered they just ignore the requests. It seems they have treated everyone the same which is just THEFT!”

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Posted 4 years ago

“Terrible company Ordered 7 weeks ago and still not received order or refund. No communication delegate chasing constantly”

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Posted 4 years ago

“Waited 3 months and still no delivery. No updates and had to escalate via PayPal to get refund.”

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Posted 4 years ago

“Ordered plants with Primrose. They never arrived. No-one ever responds to an email and i've not got my money back. Bunch of crooks. DO NOT deal with this company!!!”

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Posted 4 years ago

“No wonder there are so many complaints about this company. I would like to put zero star but no option. I raised an order an paid for £30.97 including delivery of £4.99on 07/04/2020. I have received only one plant (£6.99) that I ordered and the size of the plant is very tiny in a very big box, not what I expected. I think it was delivered by its own driver. Today, is 22/05/2020 but I haven't received the rest of my order (3 plants). I have queried them 3 times, I only got automatic responses, no explanation. I asked them either they deliver the goods that I have paid for or give me the refund I deserved. No response. I couldn't phone them as there is no phone number on their site. I am really very disappointed. I ordered some plugs from them a few years ago, but a lot of them were dead on arrival.. At that time, I couldn't be bothered to complain as I still could save some which were alive. I don't usually write a negative review until now as I am extremely annoyed. I am surprised this kind of company still alive. I wonder how many people had been conned, parted with their money for nothing? They can't even be bothered to answer my queries. This kind of company has to be shut down. Is there any ombudsman for this kind of company???? Otherwise, they can do whatever they want to do, ripping people off!!!!”

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Posted 4 years ago

“Terracotta container finally arrived after a 6-week wait; because of poor packaging it had been smashed to smithereens. There's no customer service phone number and they don't respond to emails. Shocking.”

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Posted 4 years ago

“Exactly experience as those below. Took £265.90 of my money, sent two dead trees for £60 and now cannot get hold of them to get my money back. Had to get American Express involved now. I understand covid19 is hard but they shouldn’t be taking orders and people’s money with no infrastructure to cope.”

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Posted 4 years ago

“Ordered 2 trees back on 6th April, turned up on 19th May in 2 separate deliveries. Were quite dry on arrival as according to tracking info they were 5 days in transit and had lead branch lopped off in order to fit into box!!! I had tried to cancel 3 weeks ago, as didn't particularly want to plant trees in the summer, however my emails have been ignored. I take issue with poor customer service and in particular, the misleading and inaccurate information regarding delivery delays. I would have preferred an honest estimate of when trees would arrive, instead of the impression that I now have of Primrose. Another greedy company that accepts orders that it cannot possibly fulfill. Will avoid in future.”

Helpful Report

Posted 4 years ago

“I ordered two plants for £45 on the 3rd April, last week I was sent an email telling me that one of the plants will be refunded. I sent 6 emails asking for a complete refund. Yesterday one plant came that wasn't worth the money. My refund requests have been ignored. I will never use Primrose again.”

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Posted 4 years ago

“We ordered sun beds on early April and paid in full like everyone else Zero communication from them, still no order or details even if when we can expect No tel number and no response to emails. Out experiment of primrose echoes all the others on here. Just bloody reply or email customers, that’s enlightened to keep them happy! I can’t believe a business is this niaive or poorly managed”

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Posted 4 years ago

“I ordered a hanging basket and it cost £28. They took the money I had an email order number and I never got the item. I sent various messages and no one responded.”

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Posted 4 years ago

“Awful customer service! I have never felt compelled enough to write a negative review until now. I ordered my garden furniture at the beginning of lockdown and at the time there was no mention of deliveries being delayed. It said delivery between 2 to 4 weeks. However, a few days later the website said due to cover 19 and the large volume of orders they have had to suspend ordering until further notice. Plus, to expect delivery dates to be delayed. Which I understood. I contacted customer service to ask approximately how long will it be delayed? I was eventually told they have no idea! So I waited...and waited and I noticed they were still taking orders for the more expensive items on the website? There was no mention of delayed deliveries times on these items!? I then read a few reviews and noticed they had a large amount of negative ones. People had waited a long time for their items only to be cancelled! This worried me so I contacted customer services and when they eventually answered I was told my item had been discontinued and will refund me. I do not think they would of informed me of this if I hadn't of contacted them first! When I asked how can it be discontinued when they are still selling it on the website, they ignored me!”

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Posted 4 years ago

“Sounds like I am not the only person having issues. I ordered 15 strawberry plants on 5 April and still have not received them yet. I emailed over a week ago and no response. I have ordered seeds from other companies that have a much better system in place like ordering between certain times of the day. Why would they allow so many orders to go through if they were coming in fast a furious? Not impressed. Someone needs to sort this out. My patience has run out.”

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Posted 4 years ago

Primrose is rated 1.3 based on 648 reviews