Primrose Reviews

Name: Primrose
Rating: 1.28

1.3 Rating 648 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

Questions

Metrics

1.3

Based on 648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Gillian

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for plants ordered over 6 weeks ago. Primrose have decided to block calls from customers and not reply to email. Primrose took my money immediately but apart from confirming my order on March 25th I have heard nothing from them. The last straw was seeing just now that Primrose continue to accept new orders from their website. They should be ashamed of themselves and think of themselves as scammers. Beware and find a different company to do your business with.”

Helpful Report

Posted 4 years ago

“Don’t buy from this company. They are using your money to bankroll their company whilst not sending you the plants. They don’t reply to your emails and should be reported to trading standards. Ordered over 6 weeks ago, heard nothing so now need to claim back via my credit card. Avoid”

Helpful Report

Posted 4 years ago

“Only half plants turned up. There’s been no contact from the company about a refund. They don’t reply to my emails. I’ve been chasing my £70 refund for two weeks.”

Helpful Report

Posted 4 years ago

“Oh dear I wish I’d read the reviews below before placing my order. More of the same for me I’m afraid. Ordered and paid in good faith. No delivery Email out if the blue saying order cancelled no refund as yet. I’ve started a dispute via PayPal”

Helpful Report

Posted 4 years ago

“I paid £150 for 2 planters ordered 26th March, still not received - it's now 6th may. I have emailed but received no response, they refuse to communicate by phone. This is a disgrace, I will be taking this further.”

Helpful Report

Posted 4 years ago

“Ordered a set of 6 plants with pots, after weeks of no replying four plants arrived poorly packaged. Three plants are correct and one is wrong, so missing 6 pots and three plants. I have emailed on several occasions with no reply, one automatic reply on Facebook (if not automatic, just quickly pasted!). I am so upset, these were a present for my staff who have worked tirelessly over the COVID-19 situation. I still have had no response and have heard nothing, I really would like the rest of my order as I have paid and I would like compensating. They take the money straight away but they then don't reply. I did not even recieve shipping confirmation or tracking details, they simply turned sup out of the blue weeks later!”

Helpful Report

Posted 4 years ago

“Do not order anything from this company. They should be shut down. Ordered in middle of march received PART of my order last Thursday goodness knows where the rest is. I've had no communication from them. Not for want of trying on my part. Why are they still allowed to trade ?”

Helpful Report

Posted 4 years ago

“I spent £100 to order a plant 1 month ago. I was never able to get any information on it. No tracking, phone number doesn’t work, no reply to my multiple emails. After a month of hoping, I started a legal process to get my money back. The way they display the number of reviews on their website is completely misleading. I’m not sure how is it possible that this company is still allow to trade. There are hundreds and hundreds of clients in my same situation or much worth. With orders of 1k and so on. Hope someone can take action.”

Helpful Report

Posted 4 years ago

“Crooks took money and forget about you but Santander are investagating them contact your bank even if you paid through pay pal”

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Posted 4 years ago

“After over a month of holding onto our significant order money, they cancelled the entire fencing order via email out of the blue, They have left my major garden project completely high and dry, DO NOT waste your time with this company as they are unreliable and unhelpful and not trustworthy at all.”

Helpful Report

Posted 4 years ago

“Today is 4th may , I ordered a large quantity of plants from this company on the the 26th March . No delivery , no contact although numerous emails etc sent . DO NOT USE THIS COMPANY”

Helpful Report

Posted 4 years ago

“don't waste your money I paid by pay pal opened complaint with pay pal”

Helpful Report

Posted 4 years ago

“If I could give this absolute shower no stars I would. Placed my order on 23 March, they took my £112 immediately and I haven’t heard a word from them since, This order also doesn’t appear in the “my orders” section of their website and when I use the “track my order” facility it tells me they have no details. Like everyone else I made allowances for the current situation, but we are way past this now. They need to be held accountable for their shambolic/fraudulent approach.”

Helpful Report

Posted 4 years ago

“I ordered plants 1stApril. You took over £80 of my money and I’ve received nothing. No response to my email, just acknowledgment. No way to run a business.”

Helpful Report

Posted 4 years ago

“Update..... got my money back through my credit card provider...... it wasn’t a lot of money I am pleased to say ..... customer service agent said & I quote “ it’s a dodgy website””

Helpful Report

Posted 4 years ago

“places an order 6 weeks ago and have received nothing. emailed to chase up an ETA and no response”

Helpful Report

Posted 4 years ago

“I had two orders placed on 20th and 30th March. After repeated emails, unanswered by them, I kept sending emails. Nothing. I wrote to their CEO 2 weeks ago. Nothing. This morning 4th May, had an email informing me that they have cancelled my order !!! I will never, ever, deal with this Company again nor I will recommend anyone else. They should all be ashamed, from the top down, with their Company and they business they purport to run. I am not sure whether it is legal for a company to have clients money for 4/6 weeks without any communication or goods and then refund. Will check and wait and see. 1 stay rating is too much. Disgraceful.”

Helpful Report

Posted 4 years ago

“I placed an order 6 weeks ago and items haven’t been delivered. They’ve robbed me. I spent £150. No answer to emails and no refund. There’s no number to call. I’m looking to raise criminal charges against them”

Helpful Report

Posted 4 years ago

“Placed an order 22 March 2020, money taken immediately. No delivery received, no emails answered and unable to call as phone line turned off during COVID19. I have now asked for a refund, but don’t hold out much hope!”

Helpful Report

Posted 4 years ago

“I ordered a sizeable quantity of plants and compost on the 24 th March. To date 5.5 weeks later despite many emails and promises of delivery I have not received a single item. My emails were responded to however the estimated delivery dates have turned out to be fiction. I am starting to feel I have been defrauded.”

Helpful Report

Posted 4 years ago

Primrose is rated 1.3 based on 648 reviews