Primrose Reviews

Name: Primrose
Rating: 1.28

1.3 Rating 648 Reviews

6 %

of reviewers recommend Primrose

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Metrics

1.3

Based on 648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Gillian

Anonymous

Anonymous // 01/01/2019

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“Is like they have no custurmer service imposible to return an item as they don't answer to emails”

Helpful Report

Posted 4 years ago

“Ordered 2 rose bushes.After a very long delay they arrived in a very dry state,tried to revive them to no avail,sent photos as requested,another delay.emailed them again asking for a refund or replacement.After another delay their response was our experts stated that they roses were ok?? I actually threw them away.Dont primrose ever say they are wrong?Avoid this company at all costs.You have been warned!!!”

Helpful Report

Posted 4 years ago

“Awful, service. Been waiting a month for a Tree! I've emailed everyday for 2 weeks without a reply! I don't if the tree is still in their storage or floating around the country dead in a box!”

Helpful Report

Posted 4 years ago

“I ordered and then cancelled a garden chair, all logged with emails. I then refused the delivery when it turned up. I’ve been trying to get replies to my emails re a refund but nothing has been forthcoming. I’m due to pay my credit card bill by 6/7 otherwise I’ll be charged interest. They cannot be reached by phone.... help”

Helpful Report

Posted 4 years ago

“Ordered a plant 27th April, just arrived 29th June, it is the wrong plant,they do not reply to emails and can not get through to them on phone. Have started claim with my bank.”

Helpful Report

Posted 4 years ago

“This company delivered two items to me which I had not ordered, I have sent emails requesting they collect these since they are large boxes and I am having to store them in my greenhouse to keep them dry which is very inconvenient. I have had no response to my emails but I have found out the CEOs name and address if other people would like to write to him personally regarding their particular problems, it is Mr. Mark Pearson, 46 Hill Road, Watlington, Oxfordshire, OX49 5AD”

Helpful Report

Posted 4 years ago

“Ordered a water feature 6 weeks ago ... like everyone else we have not received it. No reply to emails, they are using the Covid pandemic to rip people off. Are they still trading? Makes you wonder if they are about to go into administration. They deserve to with their non-existent customer service.”

Helpful Report

Posted 4 years ago

“Dreadful customer service. Items not arrived after a month. Still trying to cancel my order and get a refund but keep being fobbed off. MY ADVICE WOULD BE TO BUY ELSEWHERE! QUICK TO TAKE YOUR MONEY BUT NIGHTMARE GETTING IT BACK!!!”

Helpful Report

Posted 4 years ago

“None delivery of plants ordered early May, still no sign of delivery 5 weeks later. Waiting over 8 weeks for a refund on another order when plants failed once planted. Look on facebook for dissatisfied primrose customers group to see how many complaints. You will really struggle to get any response from this useless company.”

Helpful Report

Posted 4 years ago

“Amazing! After having placed my order I then checked the reviews, I was very worried I wouldn't recieve my garden furniture. Ordered on 16th June and has arrived today 26th june. I absolutely delighted and there is not a thing wrong with the furniture its perfect. Thank you so much.”

Helpful Report

Posted 4 years ago

“ordred 2 planters one damaged one arrived ,have taken my money but no satisfactory goods in return .they are using the current situation to rip people off.The worst company i have ever used”

Helpful Report

Posted 4 years ago

“I ordered a garden shed for £300 I have sent 4 emails and as yet have not had a call from them only generic replies. I placed the order on 27th April. I am outraged that reading some reviews people have said their delivery times have been outstanding. They have Not as I am still waiting and very unhappy with the service so far”

Helpful Report

Posted 4 years ago

“Ordered three expensive items - only one delivered - they have taken payment but nothing has arrived. Have sent three emails - no response! Phone lines closed!! Very dodgy beginning to think I’ve been conned by this company.”

Helpful Report

Posted 4 years ago

“We bought a 4 seated garden table with parasol (not cheap at all) and the glass of the table (or whatever material was that) suddenly and for no reason was broken in thousand of small pieces in a sec. I have never seen something like that before. Tried to call primrose and sent them emails a lot of times but they never bothered. I end up wasting all this money I payed as I have an table and a parasol which I can’t use them. Stay away lads.”

Helpful Report

Posted 4 years ago

“Your site looks very impressive it's a pity you service is so diabolical.”

Helpful Report

Posted 4 years ago

“I acknowledge tough situation currently, but no one ever responds to Emails unless you send it via their web site. Took me a nearly a month waiting on a Return's Code to send something back. NOTE if you have to return something, the postage will NOT be refunded despite their T&Cs indicating it will. Primrose strongly suggest returned items are sent via tracking method (which is costly) and is down to the customer to pay - YOU WILL NOT BE REFUNDED. So you better be sure you want a particular item. I also notice that ONLY good reviews are on their web site, pity I didn't see all the bad reviews elsewhere.”

Helpful Report

Posted 4 years ago

“Same old song...... ordered over a month ago, no reply to emails, money taken out of account a month ago, no means of contacting, a real disgrace.”

Helpful Report

Posted 4 years ago

“We've had nothing but trouble. We placed an order on 12th April for 2 (matching) sets of garden furniture. Our total was £2302.99 and was paid by MasterCard. Once ordered we received the email about 2-3 weeks delivery delays - completely understandable considering the situation, however we received nothing until 19.05.20. Had emailed a few times with no response and then we received a text from Panther the delivery company to book delivery, so we thought great. 19th May cam and Panther arrived with 1 set (2 chairs & small coffee table - £799.00) ONLY !!!! no other set ??? So several email went un-answered until 9 June when I received an email to say there was a problem with the system and the manufacturer had only sent 1 set did I still want the other one. Before answering I wanted to know when I would be getting the 2nd set - this took 3 emails and another week before getting an answer to say late July - Furious I demanded member of management phone me to discuss, but still waiting. Caroline whose is dealing with this contacted me ignoring the demand for a full refund from them and to collect the already delivery furniture and we would take our business elsewhere. I stated that I wanted a full refund before the goods are collected as I know people were having difficulties getting refunds. IGNORED. I was told they couldn't do that, so after another week of no answered emails and reporting this all to my credit card company I agreed to arrange for the collection of the received set on the condition that the refund for the set NOT RECEIVED be refunded immediately and the collected set to be refunded as soon as its collected and on the van. Collection was meant to be Monday passed, but the company they arrange refused to come as there is not packaging. Again I had to call Caroline at Primrose to explain what was going on as the company DX wouldn't !!!!! Still no refund for the original set has been received and I am not happy letting the received set go until refund is received. Re-arrange collection is meant to be today ??? but we'll see. During this whole process I have not had a proper apologise not been offered any. compensation for my troubles. Company is a complete JOKE. I have made 2 payments to me credit card for good I don't even have. AVOID AT ALL COSTS !!!!”

Helpful Report

Posted 4 years ago

“Terrible service I have ordered a Haven Wooden Corner… I have ordered a Haven Wooden Corner Arbour. From them still have not received the item. You can't phone them as they don't answer. Emailed them twice no reply. Now but in the hands of my bank to get a refund terrible terrible service. I'm not sure if this company is a scam so I would advise stay well clear of them. They take your money dont supply the goods and don't reply back to you”

Helpful Report

Posted 4 years ago

Primrose is rated 1.3 based on 648 reviews