QVC UK Reviews

Name: QVC UK
Rating: 2.57

2.6 Rating 173 Reviews

36 %

of reviewers recommend QVC UK

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Metrics

2.6

Based on 173 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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QVC UK 1 star review on 5th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a bottle brush plant for £50 that was delivered a year and 5 days ago, it had died some weeks ago and qvc have no interest as their guarantee is limited to 12 months. £50 for a poor performing plant is unacceptable in anyone's book so due to often similar experiences over several years I have decided not to make any future purchases with them for ANYTHING.”

Helpful Report

Posted 6 days ago

“Item not as sold .I purchased two hanging baskets artificial thay were ment to be UV treated but failed one month later.very dissatisfied”

Helpful Report

Posted 6 days ago

“We recently bought the Grumpy Gardener dirt buddy for removing weeds. It's absolutely great. It makes the job so much easier when you are elderly like my husband and I. Thankyou Joe for bringing us that. Mrs Pollard.”

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Posted 1 week ago

“I recently bought Elizabeth grant skin products . I'm amazed as I used the cream also for my hands ,my o my the difference it has made to my hands is incredible .”

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Posted 1 month ago

“I have just received my order of Elemis black cherry cleansing balm after all the hype on qvc I was really looking forward to it arriving but I am very disappointed unless I’ve got a dud one there is no smell to this at all and I shall be returning it”

Helpful Report

Posted 2 months ago

“Ordered a onesie on the 16th of January still NOT received I’ve called them 3 times first time to be told it’s not been collected from the depot yet a week later they said I’d receive a replacement said it will be delivered in 3/5 working days still not received called again last night to be told it’s been delivered to Birmingham I live in Telford she said I should receive one by Next Thursday 6th February they just keep making excuses this is Not good enough 😡 still not sure I’ll ever get it”

Helpful Report

Posted 2 months ago

“I have bought quite a few things from QVC and l have always found the things I have bought have been very good quality at a reasonable price, so easy to order or speak with customer service which have always been so helpful and informative so l would highly recommend”

Helpful Report

Posted 2 months ago

“I have been with QVC Uk for over 20 years + I stop ordering for a couple of years and started ordering last year. I wanted to do an easy pay for the Tili item which was so popular to be told I am not allowed because I havent bought enough items...what ??? what happened to the thousands of pounds spent throughout the years....no loyalty for a loyal customer. The customer service team had a 'whatever attitude'.”

Helpful Report

Posted 2 months ago

“Refused a refund. I was shamed and embarrassed and sent photos by QVC of my return telling me I used too much of the product in the 30 days. Refund denied. No quibble money back guarantee? I think not.”

Helpful Report

Posted 3 months ago

“i buy 6 weeks ago one items and i ts still nota arrived.I email back and no answers.”

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Posted 4 months ago

“Thank you QVC for charging me the full price for the item I ordered plus the 1st installment of 4 easy pay : THANK YOU QVC FOR TAKING THE FULL PRICE FOR THE ITEM I ORDERED PLUS THE 1ST INSTALLMENT OF 4 EASY PAY I OPTED FOR,REALLY WELL DONE !! WHY NOT COMMUNICATE WITH ME GUESS ITS TO EASY NEVER ORDER FROM YOU AGAIN . 1”

Helpful Report

Posted 4 months ago

“The bedding you refer to was too heavy for Super King size bed and made us itch. Needed to be much lighter in weight. You were kind enough to take the full two sets back and being a customer with you since the beginning I know thst I can rely on your trusted service. Many thanks I often wonder how Kara Tritton is? Mrs. CM Hindle. C”

Helpful Report

Posted 5 months ago

“Love qvc uk and buy a lot but really can we have young trendy presenters ! The old ones are past it now and bring the same old same old … it’s actually depressing . Pleased to see Miceal back and like Victoria and Eilidf particularly ..”

Helpful Report

Posted 7 months ago

“I'm not happy with the grass seeds and fertiliser I did everything they said to do and was told grass would be threw after ten days it's been five weeks and nothing has happened at all I can't send it back as it's been used I woukd say save your money it's usless .”

Helpful Report

Posted 9 months ago

“I bought the new grass seeds with a bag of fertiliser did what was told to do I used one box on two patches I had nothing happened after 5 weeks I tried the other box did nothing I would call it usless save your money as you used it up so can't send it back wasted all my time and money.”

Helpful Report

Posted 9 months ago

“Attached below is a letter receive d from QVC, yes I admit I return most of the time, but my reasons are all valid, I buy with hope will fit,I buy 18/20 on the high street which always fit, I started with that but mostly all do not fit, so decided to size up to 22 but still no fit some can’t even get into them,plus the materials look cheap as mostly polyester, but clothes expensive, these are not designer label, Gucci, Chanel etc are these are mostly tv personalities or aged design people who end up on QVC, plus you offer 60 days return if not happy or don’t fit, now you send me threatening letter to close account because I exercised my 60 days return, as you don’t want me to send back,I have been a loyal customer fir long time, if item is good I will keep. On that note a new brand you have Apricot which is good price and good quality size 18 always fits me.I am disappointed to receive such a letter, don’t offer 60 days return if you really don’t want the customer to return if they are unhappy with item.”

Helpful Report

Posted 10 months ago

“Have tried twice for someone to reply to why I would be charged delivery for each vest t shirt all in same basket on Ruth Langford tv If I got a message on air I would of sent it in to her on tv”

Helpful Report

Posted 10 months ago

“Agree with another comment.Why now to the guests walk over to the models, and start pulling, pinching and poking at the item she is wearing, find it offensive, details can be read out.Every guest now does it, Glen and Ruth the worst.”

Helpful Report

Posted 10 months ago

“QVC I'm ANGRY. Been a loyal customer if 20 years. However I'm now registered disabled with other health problems. Up until 2 years ago when we had a wonderful Hermes delivery driver delivery was brilliant. He would put a parcel in my safe place and card me. Never ever did anything go missing. However, our wonderful delivery driver Darren suddenly passed away. 😢 Since then deliveries have been a nightmare. I have a note on the door, it's been there over 2 year's explaining mobility issues, please leave in safe place, small black bin in covered side entrance. Do they do this NO. I have had Hermes, now Evri drop on step in full view of passers by with no card posted to say delivery has been made. Parcels have been dropped in my Recycling bins which are on the front for anyone to look into. Not carded so how do I know they're there. So Parcels have gone missing. One time they had been dropped in Recycling bins on the Friday, no card, dustmen came Monday and away went my parcels into the back of the dustbin collection vehicle. No card has ever been left by Evri on delivery if I've not answered the door. There is also a separate note in porch window saying please give me chance to get to door. I've continuously complained to QVC for 2 year's and more that Evri are not doing their job correctly or even following instructions when they're large type printed in my porch window. So a month ago I received a letter from QVC saying that all parcels are to be signed for. Instead of telling Evri to do their job correctly I feel I've been penalised into a service that was convenient to me, and where QVC parcels never went astray when my method of delivery was adhered to. Sometimes if upstairs I can't get to the front door quickly. I've spoken to a driver and through bedroom window saying if you pop on step I'm on my way downstairs to retrieve, save you waiting on me. He was so rude, put the parcel above his head arms right outstretched and said "No, not leaving" got in his van and drove off. I reported and have reported ALL instances to QVC of which they said they would deal with, so they say!!! I've tried to cope for past 6 weeks with getting to door to sign for parcels, most I've managed but times when I've been in shower I can't get there. I called QVC to explain the difficulty I was having regards signing for parcels when there's a perfectly good safe place that has worked for many year's if only drivers follow porch door instructions. I was spoken to with attitude from a young woman in their finance department. I wasn't spoken to, but shouted at telling me that this decision will not be reversed and I have to sign for parcels. I tried to explain all the inconvenience and stress this was causing me but she kept talking/ shouting over me. In the end I said " may I finish what I'm saying please" she let me finish then started her authoritive raised voice again. I was devastated, the money I have spent inside 20 years and this is how I was treated. The reason I kept complaining about Evri deliveries was to save QVC money in the first place. If Evri had followed instructions this would not be an issue. Have to say, some of the delivery drivers can just about speak English, so it amazes me that they most likely can't read. They rely on putting postcode in Satnav and getting to destination. How can this be? I will not be ordering another single item from QVC and they should come down on their chosen Logistics instead of treating their loyal disabled customers so badly. Online shopping is my life. I'm angry, upset and hurt that QVC are treating people this way. But on reading other posts seems I'm not on my own. You need to up your Customer Service QVC.”

Helpful Report

Posted 11 months ago

“I absolutely love QVC from presenter’s, customer service, quality I could go on and on. However, In the last couple of months presenter’s have now started to combine their selling presentations with the model’s. The presenter’s walk over to individual model’s and start pulling and touching the materials, or tweaking collars and cuff’s whilst the model’s are trying to do their job. I think it’s quite unnecessary and not needed to sell the item. I also think it comes across that the model’s look uncomfortable with this. The majority of us can use our imagination and understand that a item with elastic will stretch without having someone coming over and pulling at the model’s sleeve or waist (Ruth and Glen do this more than any of the other’s)”

Helpful Report

Posted 11 months ago

QVC UK is rated 2.6 based on 173 reviews