“I was so impressed with their return service - It was my error and Redbubble listened and fixed my problem. The product was of high quality also. Thank you so much, I will use Redbubble again and again as I have full trust in this service.”
“Redbubble’s customer service really impressed me! As a first time customer I had a small issue with my order and it was resolved promptly and in the best way possible. I’ll definitely shop again!”
“Below is a redacted copy of an email to redbubble (TL;DR - RedBubble apparently uses slave labour tshirts and advertises them as "ethically-sourced"):
...I am a consumer that in good faith purchased a product that was not as advertised, either relating to quality (confirmed by your staff...) or according to claims regarding slave labour.
Your staff acknowledged an understanding of certification standards that are globally recognized as inadequate by the nature of it being an initiative both funded and supported by infringing suppliers. Your supplier is at the same time globally recognized as the industries leading supplier of garments from zones and factories identifed as direct sources of "slave labour" goods. Regardless of this being "industry standard" you company expressed knowledge of the garment producer and its certification process. If you are able to certify these goods as ethical, when any individual with a browser can within minutes determine the conflict, recorded complicity of the standards agencies and failure of your manufacturer, it identifies negligence, not error.
"Just relax and sip some coffee."
While I can not determine your intent via email, I would recommend that you take a more serious tone in addressing these concerns...”
“Ordered the wrong size and they canceled my order gave me a credit and I easily reordered it the same day Ty it was too easy wish all sites were that easy Ty again!!”
“Appalling customer service. If everything goes to plan, the end product is satisfactory. But, if a shipment is lost don't expect special treatment. Instead expect to wait another 2 weeks even if you paid for premium shipping. Premium shipping seems to be "FedEx" ground from what I can tell.”
“Received my dresses from Redbubble. Loved them. Bought the wrong size(My fault) My exchange issue was promptly and satisfactorily handled. Customer for life!”
“I am a Redbubble artist and am delighted they listened to us and made the uploading process so much easier with their copy function - it allows one to copy the settings of another listing and takes most of the sweat out of uploading! Thank you Redbubble - we love you! MWAH!”
“So far great service. I could not get my code to work. Right away they added it to my order. Took me a couple minutes via email and it was taken care of.”
“Ordered the wrong size, after a quick e-mail a new order with the correct size is shipped to me just a few days later. All that with absolutely no costs for me. Amazing!”
“They reply really quickly and the person who contacted me was very friendly. My package did not arrive on time and they even sent me a new one for free!”
“Ok--I messed up and placed the wrong order. I sent them an email with my request about 30 minutes after the order was completed. This was about 12:30 AM PT. I received the first response within an hour. After I explained the situation, the agent refunded me and it was a pretty easy process. Thanks to Ashley!”
“My package was lost and nobody even bothered to contact me and inform me. Then, they refused to send the package with express shipping after I have been waiting over 2 weeks for it. Horrible service.”
“Joli choix très original, j'ai eu du mal à me décider. C'est un peu cher, mais j'adore! Je suis heureusement surprise par la suivi des questions. Excellente communication, service rapide, efficace et plein d'humour. Quelle équipe! Je recommande à tous mes amis.”
“I stumbled across redbubble just by chance and found exactly what I was looking for. Placing my order was quick and easy, but having never even heard of them I wasn't sure what to expect. Well my order arrived super quickly, and it was not only exactly what I wanted, the quality was exceptional (beyond what I even hoped for), and even the packaging pleasantly surprised me (who hasn't been disappointed by items arriving damaged due to poor packaging?) I will definitely order from them in the future.”
“Very good customer service. I had an issue with a shirt purchase that they dealt with very quickly and professionally at a level I have not experienced with many other online retailers.”
“Hand down the coolest prints on well-made fabric and excellent customer service. I've ordered a considerable amount of clothing from Redbubble over the last couple of years because they have the best selection of prints. Overall an excellent company.”
