“Horrible experience. I signed up with them and connected my PayPal account. It had a different email address and they flagged it as fraudulent. I explained to them that it was my account and heard NOTHING back from them. It's been months!! Awful customer service.”
“I'll start this by saying I've been using redbubble for about 2 years with no problems until recently.
I ordered 2 shirts, waited for them to print and ship as usual. No printing, no shipping after a week. Estimated arrival date has been and gone. Customer help is just "oh i'll check with the printer and get back to you!" for 3 days. Still nothing. Not what they used to be at all, they have dropped the ball and dropped it hard.”
“Took longer than the delivery window stated. Stickers wouldn’t stick & fell off my daughter’s water bottle within an hour of putting them on. Not what I expected at all. Very disappointing.”
“I'm an artist, trying to upload my art. The Redbubble website flips my photos rendering them unusable. I've reached out 2 weeks in a row with no response at all. Is there even a Customer Service department? I would love to find out how to upload my photos without having them flipped. A response would be nice, however, after reading other reviews, I'm not sure I want my art represented at all by them.”
“Worst support service. I have had the worst support experience on this website ever. going on week two of being ignored by their support team purely for having log in issues due to site changes they made. absolutely no response in 13 days. awful.”
“Placed an order for 3 prints and never received anything. The tracking says that it has delivered and I never got it. Contacted them and no reply. Terrible service.”
“Wow wish I read reviews before making my purchase with redbubble. The prices seemed so great at the time and I was so excited about all the cute looking stickers I found on there. It’s been over a week after I was supposed to get my items. I contacted redbubble support only to not hear from them even though the email stated they’d get back to me within 4 hours! Not worth it at all. Also I’ve heard the quality sucks so even if I do get them one day they won’t be worth the price I paid 😭😭and apparently a refund isn’t happening”
“My friends have always told me how much they love Redbubble so I finally decided to order. I got a 30% off coupon but when I went to check out they took it away so I emailed them and customer service was great! Then on the same order I was getting stickers and after one day all of my stickers fell off my water bottle and non of my friends have had this problem. I emailed again and still waiting to hear back:(😡”
“Firstly, their website has never updated to reflect my items have been delivered. As a consequence, getting Redbubble to acknowledge i wish to return an item is near-on impossible. They may as well have allorders in a perpetual status as "in production" in order to avoid proccessing returns.
Secondly, they will only offer a Redbubble Voucher or a replacement for returns. This goes against the Distance Sellers Act whereby the buyer has a legal right to return an item for a full refund if it doesnt fit or is faulty. Im not sure how they are getting around this - maybe because theyre claiming items are "custom-made" or because theyre not based in the UK????”
“Most inept customer service I’ve ever experienced. I truly believe they do this on purpose so the customer will get beyond frustrated and just give up.”
“I ordered a t-shirt as birthday gift. Order process very easy and the t-shirt arrived ahead of the scheduled delivery time . However, I’m very disappointed with the quality. It is very short in the body and pretty shapeless. Not good value for money.”
“I have had a terrible experience with Redbubble so far. I placed 2 separate orders, each containing 3 items. I then received several emails stating that my items have arrived even though that was not the case. NONE of my items arrived. I had emailed customer support and was told that items are often marked as "delivered" 24 hours prior to arriving - which doesn't make sense whatsoever. Red flag #1. I waited several days and notified customer support that my items still haven't arrived. They then advised me that they have re-sent one of my orders and asked that I wait an additional 3 weeks for the second order (containing another 3 items) to arrive. Red flag #2. Upon asking them to confirm which items they re-sent exactly, I discovered that they only "re-sent" 2/3 items of my first order. Red flag #3. I had e-mailed them regarding the third item and haven't heard back yet. Absolute disaster. I would NEVER recommend anyone order from Redbubble. In fact, I would strongly urge everyone to STAY AWAY.”
“Ordered a variety of stickers for my kids Hydro's. I selected a variety of stickers. Although the buying process and shipping process went easy. When I received the stickers, I thought it was a joke. They looked as if someone printed them off of a printer from the 90's. The quality was poor. Reluctant I went ahead and put the stickers on their water bottles. Within a couple hours all of the stickers came off after getting a little wet when I rinsed the bottles out.
I am not even going to try to return as I am reading the process is a joke. I will not be ordering anymore stickers from Redbubble. I will stick with Etsy.”
“Redbubble in itself was ok, the ordering was fine, the product was shipped in time, and the product quality was good, but until they change their COURIER from DPD, I will not be able to buy anything from them ever again!!!! Turns out they are pretty close to being as bad as Hermes (although in this case the product did turn up eventually).”
“The product I ordered is by designer Laura Graves. The item is Sneaky Cat, relaxed fit top. I ordered the larger size, but it is still ill fitting. Whoever thought it was a good idea to make this with a polyester fabric that has no give to it, knows nothing about comfortable clothing and how it should fit. The design itself is great, so cudo's to the artist, but the actual garment fit and comfort is horrible. I am going to take it apart and remake all but the front piece out of a stretchy fabric, to try and salvage this. Thank goodness I know how to sew and can fix this.”
“The worst customer service I have ever encountered. Everything was mailed seperately. I wanted to of everything I ordered and only got one. When I tried to contact them, they could not figure out how to get it right. I still have not gotten what I needed but have given up due to frustration. Everytime I emailed them a different person emailed me back so I had to explain the story all over again. They wanted pictures of what I received. My experience with Redbubble was a NIGHTMARE”
