“This company is great with AMAZING customer service. They are fast, clear, and very understanding. They re a customer oriented company and I can't wait to purchase more from this awesome company!”
“I love Redbubble for the art, of course, and for the return/exchange policy: they "let" me keep the shirts I've ordered and they gave me a coupon (of the same value of the t-shirt) when I asked a return and they gave me the right size of the t-shirt free of charge when I asked a different size! I don't use the discarded t-shirts, of course, but it's nice not having to ship back your order (from Italy) if it's not the right fit..... I am truly grateful for this website, not only for the unique prints, also for the customers care!”
“Love RedBubble all round. Quality of products & shipping time has always been excellent. Any time there was ever an issue ( a minor defect or even if I messaged them with feed back ) they've always taken the time to look into what happened and at the very least issued me store credit to re-order. Over all, great quality, great experience, highly recommend.”
“Great experience! They go way beyond normal to make their customers happy. A pair of pants I ordered didn't fit. They let me keep the pants (gave them to a friend who was smaller) and gave me a credit to buy whatever I wanted, no hassle or fight whatsoever. Once my new items arrived, they made sure to check back and make sure I was still happy. Artists are individuals, and should be rated seperately, but Redbubble as a company really impressed me with how sweet and attentive they were. I will definitely order again, there is so much awesome stuff😁”
“My order was lost in the mail during the Canada Post strike. two weeks after it was due to arrive, I emailed Redbubble support expressing my concern. They got back to me within a few hours telling me my new order was on the way! Couldn't be more pleased with the timeliness and helpfulness of my service.”
“I have ordered a wall clock, unfortunately it was faulty, (sometimes happen) so contracted customer service, they were very helpful and got a replacement in less than a week.
Would definitely recommend them.
And I love my clock:-)”
“I ordered a wall hanging from Redbubble on 1/28/19. Two days later I received an email that it had shipped and the estimated delivery was Feb 4-6. However, as of 2/5 the UPS "tracking" number provided in the shipping email indicated that UPS did not receive my package to ship in the first place. I emailed customer service (what company does not have a phone number?!?!) on 2/4 asking when my package would be shipped and I received the following response from "Max" on 2/5:
Hi Nicole,
Thanks for reaching out to us! I'm sorry to hear that your order isn't with you at the moment. Not to worry, I'll be happy to assist. I've checked in on your order and can see that it was shipped out on 30 January 2019 to the address:
We expect your order to arrive by 6 January 2019. Please get back to us if your order isn't with you by 13 February 2019 at the very latest. If you have any further questions, please feel free to contact us. Have a great day!
Cheers,
Max from Red-bubble
Biggest error is the date when the order was expected to arrive (1/6/19) which is BEFORE I even ordered the product on 1/28/19. I wrote "Max" again on 2/5 and said how can this package arrive if UPS does not have it to ship? He replied minutes later using the same canned response:
Hi there Nicole,
Thanks for reaching out to us! I'm sorry to hear that your order still isn't with you at the moment. Not to worry, I'll be happy to assist. We expected your order to arrive by 6 January 2019, but some orders may take a little longer to arrive due to shipping or postal service issues. For this reason, we expect your order to arrive by 13 February 2019 at the very latest.
If you have any further questions, please feel free to contact us.
Have a great day!
Cheers,
Max from Redbubble
Again, there is NO WAY my order could have been expected to arrive BEFORE I placed it and "Max" ignores my point that the UPS says my package is not at the facility to be shipped according to the "tracking" number when I enter it in the UPS website. And yes, my package is still not with me 5 minutes after I wrote my last email.
At this point I do not hold out any hope that I will receive my package and the money I paid is gone forever. Customer "service" is an oxymoron with these robots! Will never purchase anything from this website again.”
“Never delivered my item although they claim they did. We're unwilling to check with post office, could not tell me where or who they delivered it to. Had to fight for my refund , never got item. They have no phone , you can only live chat or email.
Crappy customer service.”
“I’ve ordered from Redbubble a bunch of times, some tee-shirts, a bunch of stickers, prints, a pencil bag once, phones cases... stuff for me and for gifts; I love the variety of cool patterns and fandom stuff. And I drop my phone all the time at work—I seriously love their “tough” cases. I’ve never had a problem before my most recent order and even then I did an online chat and was helped immediately, to my complete satisfaction (one of my items hadn’t come, they sent a new one right away, super easy!). I probably wouldn’t bother to leave a review here but I’m genuinely surprised by the number of negative reviews! I guess just because people are more likely to leave reviews when they’re angry than when they’re satisfied (which is why I wouldn’t normally leave a review, so... I can’t really say much, I suppose). I love Redbubble and I would and do recommend it to friends and coworkers.”
“The website is amazing, full of incredible designs, whether you're searching for something specific (like Marvel stuff) or just a nice shirt.
The support is amazing, they changed the size of a shirt that I ordered wrong without charging me anything.
Really, this site is awesome and their stuff is super good.”
“Redbubble is perfect to deal with in every way - first-class products, great price, prompt delivery, and very quick to respond when you have an inquiry. I will remain a customer and would recommend them to everyone. Only once has delivery been outside the promised date - and that was the fault of NZ Post, not Redbubble.”
“I ordered a notebook, a sticker, and a phone case . All took nearly two weeks to arrive .
The notebook is small and not great quality, though the image is printed clearly on it .
The sticker is bad quality and very small.
The only item that I am happy with is the phone case .
Will not purchase from red bubble again .”
“Ordered 3 items for Christmas gifts to my son. Two arrived 10 days before Christmas. The other did not arrive until after New Year’s. Don’t bother trying to find a working phone number for Redbubble to inquire or complain. And don’t expect their website to help you search for your package unless you find pleasure being returned repeatedly to the previous screen — getting caught in “select” hell. I called FedEx for help in tracking my package. They discovered that the FedEx number assigned by Redbubble did no even exist in their system! A shoddy operation. The one star is due to the the 2 items that did arrive.”
