“Love RedBubble all round. Quality of products & shipping time has always been excellent. Any time there was ever an issue ( a minor defect or even if I messaged them with feed back ) they've always taken the time to look into what happened and at the very least issued me store credit to re-order. Over all, great quality, great experience, highly recommend.”
“Great experience! They go way beyond normal to make their customers happy. A pair of pants I ordered didn't fit. They let me keep the pants (gave them to a friend who was smaller) and gave me a credit to buy whatever I wanted, no hassle or fight whatsoever. Once my new items arrived, they made sure to check back and make sure I was still happy. Artists are individuals, and should be rated seperately, but Redbubble as a company really impressed me with how sweet and attentive they were. I will definitely order again, there is so much awesome stuffđ”
“My order was lost in the mail during the Canada Post strike. two weeks after it was due to arrive, I emailed Redbubble support expressing my concern. They got back to me within a few hours telling me my new order was on the way! Couldn't be more pleased with the timeliness and helpfulness of my service.”
“I have ordered a wall clock, unfortunately it was faulty, (sometimes happen) so contracted customer service, they were very helpful and got a replacement in less than a week.
Would definitely recommend them.
And I love my clock:-)”
“I ordered a wall hanging from Redbubble on 1/28/19. Two days later I received an email that it had shipped and the estimated delivery was Feb 4-6. However, as of 2/5 the UPS "tracking" number provided in the shipping email indicated that UPS did not receive my package to ship in the first place. I emailed customer service (what company does not have a phone number?!?!) on 2/4 asking when my package would be shipped and I received the following response from "Max" on 2/5:
Hi Nicole,
Thanks for reaching out to us! I'm sorry to hear that your order isn't with you at the moment. Not to worry, I'll be happy to assist. I've checked in on your order and can see that it was shipped out on 30 January 2019 to the address:
We expect your order to arrive by 6 January 2019. Please get back to us if your order isn't with you by 13 February 2019 at the very latest. If you have any further questions, please feel free to contact us. Have a great day!
Cheers,
Max from Red-bubble
Biggest error is the date when the order was expected to arrive (1/6/19) which is BEFORE I even ordered the product on 1/28/19. I wrote "Max" again on 2/5 and said how can this package arrive if UPS does not have it to ship? He replied minutes later using the same canned response:
Hi there Nicole,
Thanks for reaching out to us! I'm sorry to hear that your order still isn't with you at the moment. Not to worry, I'll be happy to assist. We expected your order to arrive by 6 January 2019, but some orders may take a little longer to arrive due to shipping or postal service issues. For this reason, we expect your order to arrive by 13 February 2019 at the very latest.
If you have any further questions, please feel free to contact us.
Have a great day!
Cheers,
Max from Redbubble
Again, there is NO WAY my order could have been expected to arrive BEFORE I placed it and "Max" ignores my point that the UPS says my package is not at the facility to be shipped according to the "tracking" number when I enter it in the UPS website. And yes, my package is still not with me 5 minutes after I wrote my last email.
At this point I do not hold out any hope that I will receive my package and the money I paid is gone forever. Customer "service" is an oxymoron with these robots! Will never purchase anything from this website again.”
“Never delivered my item although they claim they did. We're unwilling to check with post office, could not tell me where or who they delivered it to. Had to fight for my refund , never got item. They have no phone , you can only live chat or email.
Crappy customer service.”
“Iâve ordered from Redbubble a bunch of times, some tee-shirts, a bunch of stickers, prints, a pencil bag once, phones cases... stuff for me and for gifts; I love the variety of cool patterns and fandom stuff. And I drop my phone all the time at workâI seriously love their âtoughâ cases. Iâve never had a problem before my most recent order and even then I did an online chat and was helped immediately, to my complete satisfaction (one of my items hadnât come, they sent a new one right away, super easy!). I probably wouldnât bother to leave a review here but Iâm genuinely surprised by the number of negative reviews! I guess just because people are more likely to leave reviews when theyâre angry than when theyâre satisfied (which is why I wouldnât normally leave a review, so... I canât really say much, I suppose). I love Redbubble and I would and do recommend it to friends and coworkers.”
“The website is amazing, full of incredible designs, whether you're searching for something specific (like Marvel stuff) or just a nice shirt.
The support is amazing, they changed the size of a shirt that I ordered wrong without charging me anything.
Really, this site is awesome and their stuff is super good.”
“Redbubble is perfect to deal with in every way - first-class products, great price, prompt delivery, and very quick to respond when you have an inquiry. I will remain a customer and would recommend them to everyone. Only once has delivery been outside the promised date - and that was the fault of NZ Post, not Redbubble.”
“I ordered a notebook, a sticker, and a phone case . All took nearly two weeks to arrive .
The notebook is small and not great quality, though the image is printed clearly on it .
The sticker is bad quality and very small.
The only item that I am happy with is the phone case .
Will not purchase from red bubble again .”
“Ordered 3 items for Christmas gifts to my son. Two arrived 10 days before Christmas. The other did not arrive until after New Yearâs. Donât bother trying to find a working phone number for Redbubble to inquire or complain. And donât expect their website to help you search for your package unless you find pleasure being returned repeatedly to the previous screen â getting caught in âselectâ hell. I called FedEx for help in tracking my package. They discovered that the FedEx number assigned by Redbubble did no even exist in their system! A shoddy operation. The one star is due to the the 2 items that did arrive.”
“This company single handedly ruined my gender reveal with their horrible shipping method and crappy customer service. Do not buy from this company!!!”
“The sender of my order didnât fill out the custom info, now my order is stuck somewhere, and I need to spend my time writing letters to the post. Not to mention that Iâll need to pay extra for the customs. I donât understand why it was so difficult to properly fill out whatâs inside and how much it costs when shipping.”
“Firstly, customer service was lovely. Easy to track deliver options and such. The only issue is the product itself. I ordered a hard case for an iPhone 7. It was firstly difficult to put on my phone and when I put it on it cracked instantly. As I mentioned the great customer service sent me a new one the following week with no problem. I put it on my phone at the start of the new year and already I have two huge cracks on the sides and a piece has even broken off.
I did not have this issue with my first case I ordered with them for my iPhone 4s. I am confused as to why my case keeps breaking. It was the correct size for my phone. Just seems like a waste of time and money.”
“Here's my experience, as a vendor, with canned ineffective and unhelpful customer service, zero communication with vendors, no accountability on their part and their seemingly normal business operation of ignoring issues and the people they affect. After sending an email to them through their site many hours ago, i get a canned response back a little while later:
Answer:
Hi there,
Weâre sorry to hear about your account troubles, though donât worry because weâre on the case.
Redbubble suspends accounts when we believe theyâre made by robots, fraudsters, or users who violate the Redbubble User Agreement We usually get it right, but every once in a while a mistake is made.
Please keep in mind that requesting a review does not guarantee that your account will be recovered, so hang tight and weâll investigate as quickly as we can. Please note: due to the nature of the investigation for these inquiries, a response (if required) may take longer than the usual 4 hour window in which Redbubble aims to respond.
Regards,
Redbubble Marketplace Integrity Team
after not hearing back for many hours I responded with a follow-up message:
ME: So, when will my account be fixed? I have a pending sale that is in jeopardy because of this as well as everyone who is clicking on my store links from my website, linkedin, twitter, facebook, instagram and pinterest all getting a message my account is suspended which is having a very negative impact on my business profile and is horribly embarrassing. There was no reason for this suspension so when will it get fixed before any more damage is done to my reputation and i lose more sales?
I have still gotten no response, at all. SO i went to their facebook page and sent a message there:
ME: I sent a message several hours ago as i was editing my links and then was mysteriously locked out. I tried logging in again and got a message my account was suspended. With NO notice or reason or even an email. I sent a message through the site, said nothing but a canned copy of the same thing the website help page said. Also said it would be 4 hours or earlier to fix. It is now 6 hours and there has been no response from my second email, it still isn't fixed, i have pending orders in peril, my business name has been tarnished as everyone attempting to view my store only gets an account suspended message. Why is it suspended and fix the issue!
To which I got a surprisingly quick response in about 20 minutes, asking for information:
Hi Elizabeth! Thank you for reaching out to us. For questions about a Redbubble order, please provide us with your order number, email, and/or shipping address. Thank you for your patience.
Store name ravencroft graphics 3d
Hey there Elizabeth, thanks for getting in touch with Redbubble. Oh no, I'm so sorry to hear about this . Not to worry a bit, I'm here to help!
Could you please provide me with the email associated with your account?
Awaiting your valued response! - Ashley
I gave them the information they requested, immediately. withn in a minute of them sending theirs.
They never responded nor does it appear they even opened the messages. SO i sent them yet another message.
ME: I'm a vendor, and after selling my first item, which is (hopefully still) in pending status, you suspended my account. For no reason, with no reason given. No email sent to me, and it has damaged my company. I sent you 2 emails today about it, the first giving me a canned response it would be less than 4 hours to fix the issue, yet i still have no idea what the issue was as you still have not communicated with me. I then sent a second follow up email 6 hours later, to which you have completely ignored, not even a curtesy canned response back. So, I message you here (facebook), which you surprisingly responded to in 20 minutes. I immediately responded back with the requested information and now you have not even picked up and read them, you seem intent on ignoring the issue. I want my account fixed, whatever you did to it, immediately. Suggestion, STOP APOLOGIZING AND FIX ISSUES INSTEAD OF AVOIDING THEM.
And then when there was still no response, my account was still not fixed and there was still no resolution as to their screwing up my vendor account, I posted a comment on their page, along with a long list of others who have also recently done the same, mostly customers. but they all seem to be getting the same canned responses too so here i am leaving a review, maybe that will get a response and the issue fixed.”
