Rentalcars.com Reviews

Name: Rentalcars.com
Rating: 1.14

1.1 Rating 369 Reviews

3 %

of reviewers recommend Rentalcars.com

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Metrics

1.1

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rentalcars.com 1 star review on 17th March 2024

Anonymous

Rentalcars.com 1 star review on 2nd February 2024

Nadine

Rentalcars.com 1 star review on 23rd January 2024

Anonymous

Anonymous // 01/01/2019

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“Abhorring treatment through their Rentals.com by Booking.com service a(I cancelled my Booking.com account already) as I was to be charged €1,000 deposit for a €20 rental for a single day, which I thought it was ridiculous regardless of whether it was written in their policy. Although the rentals company cancelled the rental booking, Booking.com did not refund, and as a result I cancelled my account with them while I had to rush to find a different rental in the middle of nowhere, in the dead of night after a delayed flight. Absolute disgrace. Look elsewhere.”

Helpful Report

Posted 8 months ago

“At the end of February, my girlfriend and I decided to book a car through RentalCars to drive around the north of Thailand. During the booking process everything was fine, but upon arrival a complete nightmare began. Imagine, you arrive at the airport of a city where you would like to spend a wonderful weekend with your girlfriend with an already planned program, and at the car pick-up counter (in our case it was Budget), they tell you that they cannot give you the keys. It turned out that they only accept credit cards and only those made in Thailand! We were shocked because the RentalCars website stated that a debit or credit card was required, but did not indicate which country it should be. Okay, we tried to contact support to request a refund, since we were unable to use the service (due to their fault!). However, the technical support employee at first could not understand us for a long time, and then simply said that we were not entitled to a refund and we just needed to find some “friend” with a Thai credit card. Absurd! In the end, as you already understood, the trip was ruined. After the trip, I wrote an angry review to the RentalCars support service asking them to look into the situation and return my money. To which they replied that the refund had already been made to you and it was in the amount of 0 THB. What the heck?! They are absolutely not embarrassed to write such letters to the client. Absolutely dissatisfied with the service! They simply took my money and are not returning it, although I never used the service. Moreover, I rented a car from them for the first time and apparently the last. I do not recommend anyone to use this service if you value your nerves and money!”

Helpful Report

Posted 8 months ago

“Terrible. Avoid at all cost! They charged full prices at the time of making an online booking. I followed all the instructions they provided. Waited hours in the line at the rental counter and yet they denied my reservation stating new rules which were never mentioned in any our the instructions or terms & conditions provided. Neither did they provide the rental car, nor did they return my deposit. Customer care was unreachable even though I tried calling many times from the rental counter. Later I reached out to them via email and customer support chat options as well, but each time they rudely denied my request and never returned my request. Also I asked several times to just show me the details of the clause which I did not meet, but they did not produce any document or terms & conditions to support that. I feel very convinced that it is part of their scam to deny customers' valid insurance and to force people in needy situation to pay exorbitant amount to buy the same from them. Terrible service, filled with scams. I would strongly recommend to try avoiding this at all cost.”

Helpful Report

Posted 8 months ago

“Misleading rating. Polish car hire company Panek's rating higher than Sixt, Avis, Herz, but for was the worst car hire experience so far. Dirty car, dents all over the car's body, worn out windscreen wipers, broken USB socket, broken key. Rentalcars did not see a problem in my experience.”

Helpful Report

Posted 8 months ago

“People. Avoid this company. I paid the extra cover but did not need it as I paid at the office when I picked up the car. Asked for a refund but they never got back to me. Disgusting service”

Helpful Report

Posted 9 months ago

“Total scam ! Avoid this company , you may not get the car and the full refund will not be issued.”

Helpful Report

Posted 10 months ago

“Rentalcars website was showing that the car unlimited mileage. When we came to the Car rental office we found out that it was only 400km included. We ended up paying 250 euros extra while the booking was for 90 euros only. Unacceptable.”

Helpful Report

Posted 10 months ago

“All they want is your money, rent at your risk! Rentalcars has zero transperancy and zero control on how they deal with rental car suppliers. The rental company couldn't provide me with a car cancelled my reservation but refusing to provide a refund. When requested for refund they play T&C cards which are unclear and never sent over email as part of email confirmation. And when requested for their Ambudsman (ADR) details, the customer service dodging the question every time.”

Helpful Report

Posted 10 months ago

“I rented a car from Rentalcars.com and had to prepay $250.00. I initially reserved the car for 4 days, but due to a blizzard in Chicago (where I had a connecting flight), had to change my return flight and return the rental car 1 day early. I contacted Rentalcars.com to request a refund and they informed me that I must contact Fox Rent A Car -- the dealer at Austin-Bergstrom International Airport -- where I picked up the car. I contacted Fox Rent A Car and they informed me that I must contact Rentalcars.com. I phoned each of them twice and asked to speak to a supervisor, etc. I was informed by Rentalcars.com that I must file a claim, which I did. They refused to refund/credit me. Fox Rent A Car actually charged me an early return fee, which after a couple of phone calls, they refunded. I am attaching documents to support my claim and indicating that I did indeed reserve and pay for 4 days and returned 1 day early, and their refusal to refund/credit me.”

Helpful Report

Posted 10 months ago

“Poor. A rental car service as this is only as good as the companies that it uses and recommends. Here they fail. Nazcar in Equador did not hold a confirmed reservation and we were screwed. No help from RC.com.”

Helpful Report

Posted 10 months ago

“Rentalcars robbed me of 80 euros. Rentalcars tricked me into renting a car by offering 'free additional driver', as advertised on their website. I payed in advance. At pickup, this promotion was not recognized by the car rental. For an additional driver they had to charge us around 100 euros extra, which is more than the car rental itself. Therefore I decided to cancel the deal and later rented a car with a different company. Rentalcars refused to refund me the 80 euros. The only way you can contact Rentalcars is via mail. I reached out numerous times but each time they just respond with a "NO refund" and the same shallow argumentation - untill you as a customer can do nothing else than give up.”

Helpful Report

Posted 10 months ago

“I regret not seeing these reviews before I rented a car in Morocco. Terrible experience! They pretended me to have a car with tires worn out. I didn't accept the car and long story short I didn't get reimbursement of the money.”

Helpful Report

Posted 10 months ago

“This company is a scam company, has 6x hidden fees when you picked up your car. The worst part is that their customer service admit they are a scam company working with all smaller scam comapnies, and refuse to refund my cost because their fault.”

Helpful Report

Posted 11 months ago

“Fortress to get reimbursed for a refuelled car you must have a receipt”

Helpful Report

Posted 11 months ago

“DISHONEST COMPANY. RENTS CARS THAT DO NOT EXIST WITH NO REFUND.”

Helpful Report

Posted 11 months ago

“Avoid at all cost! I made a booking over booking.com. I didn’t have a credit card on my name. I had cash and debit. Went to another rent a car and lost 350€!!!! No refund! No car!  Guys this is soo bad, don’t fall in sane trap as I did!”

Helpful Report

Posted 11 months ago

“Terrible Experience with Refund Processing I recently had an incredibly disappointing experience with Rentalcars.com. Despite the cancellation of cars upon pick-up by sixt.com for no reason, my refund has not been processed, leaving me frustrated and dissatisfied. The lack of timely resolution has significantly impacted my perception of their service. I have even contacted sixt team regarding my refund, but they emailed me that I booked through third party company so my refund will be process by rentalcars team. My reference number is 736721983 and reservation date is 14th October. It's been 56 days I'm waiting for my refunds from them. I have emailed all the relevant documents regarding my terrible incident and contacted customer service more than 20 times for this booking. Still not yet received my refund money”

Helpful Report

Posted 1 year ago

“Scammers. Give you the cheapest price to get nickel and dimed. Not worth it.”

Helpful Report

Posted 1 year ago

“Rented a car from this company for $140, but when I picked up from the counter, they asked for $900+. What a scam company, where they first trick you book it, and then ask for 6X times of price when you actually need it. The worst part is that their customer support basically says we do not care about the so called customers, as they are all 1 time customer any way.”

Helpful Report

Posted 1 year ago

“ITS SCAM RENTALCARS.COM ITS SCAM RENTALCARS.COM DO NOT BOOK FROM RENTAL CARS.COM . THAY CHARGE FROM BIGINING LOW FEE THEN PICKING UP THE CAR IS TOTALLY DIFFERENT FEES. MAKE SURE READ TERMS AND CONDITIONS ITS BETTER TO PAY SOME EXTRA MONEY AND RENT DIRECTLY FROM RENTAL CAR COMPANY THEN FROM RENTALCARS.COM”

Helpful Report

Posted 1 year ago

Rentalcars.com is rated 1.1 based on 369 reviews