River Island Reviews

Name: River Island
Rating: 3.22

3.2 Rating 439 Reviews

55 %

of reviewers recommend River Island

Company Reviews

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Metrics

3.2

Based on 439 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give negative stars I would. I stumbled upon this store in Ireland and found a jacket I loved, they didn’t have my size so i went online and bought it- so excited. They lost it in the mail and I asked if I ordered it again if they would honor the sale price. They didn’t answer in time and for a Christmas gift I bought it again-delivering to my parents address- they lost the package AGAIN the week of Christmas and now I am without a gift and $500 out of pocket. Very disappointed I will never shop there again. They need to be more accountable for their carriers”

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Posted 6 years ago

“Dreadfully rude staff in your Blanchardstown store. 2 tills open Xmas week and one of the girls who actually looked like the manager looked like she hated every second of her job. Too slow on tills and not a smile to be had from anyone. Coming from retail myself it looks like all their staff need serious training in customer service”

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Posted 6 years ago

“I called in for a product that says it was available at the 213 oxford street store, so I journeyed 2 hours to the store as I needed to travel out of the country next day. Little did I know I was on a trip to the most unreasonable store manager ever. The sales guy checked on the pda and it says they had 5 available but the manager won't sell because he wanted to use it for promo. Excuse me manager, I've just traveled all the way down to your store because the telephone and online service says you have it stocked and we've confirmed from the pda that stock is certainly available. Your sales assistance has gone to check the stock room and has confirmed the physical appearance of what I came to buy. The manager kept lying right to my face item was no longer available. No other company has been so unreasonable as the customer service agent said they couldn't overrule the store manager's decision. Today has been an absolute waste of my time and money. This is certainly a goodbye to RiverIsland from me as it's clear that customers are certainly not valued in their culture.”

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Posted 6 years ago

“The dress that I Ordered to collect in store wasn't what it looked like on the model.in the pictures. I'm a,size 10, quite tall, slim . The dress seemed much bigger, didn't fall properly on the shoulders, to be honest, it was horrible😕.”

Helpful Report

Posted 6 years ago

“Placed my very first order with River Island with standard international shipping on Nov. 17. Tacking said it dispatched on Nov.18 and will arrive Nov.30. Nothing was delivered and the tracking never updated. Waited another week and still nothing showed up. I messaged customer service on Dec.7 asking where my parcel is and if it's lost, I wanted a refund and guess what happened? They emailed me back saying that my parcel has been returned to the warehouse on Dec. 9 and will issue a refund. So basically they never sent me the package. What a joke of a company. Definitely my last time buying from them. Buyers beware!”

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Posted 6 years ago

“I really feel it's unacceptable to be advertising products online, allow the customer to order and pay for said product and then cancel the order a few days later because it's out of stock. If it's out of stock don't put it on your website in the first place and allow an order. Customer services not good either. I’ll never order from here again.”

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Posted 6 years ago

“Great choice of clothes at reasonable prices”

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Posted 6 years ago

“Great shop, plenty of choice of clothing and accessories. Good value for money.”

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Posted 6 years ago

“Bought an item yersterday in Chester. Blond little Girl in the till was so unfriendly just slammed the product on the counter when I payed. Then I asked her if I could have a bag she looked at me like I asked her for her right kidney!! Felt so uncomfortable How rude.”

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Posted 6 years ago

“Bought a pair of ankle boots around £90 second time wearing them i noticed one of the heels went completely wonky for not reason. Ruined my afternoon of shopping and needed to go to Primark in a rush to buy a decent replacement... For just £16!!! Not happy is an understatement.”

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Posted 6 years ago

“Just brought Light grey leather chain slouch bag £55 - the shoulder strap cant be shortened so dont get it unless you are at least 10 feet tall or dont mind the bag banging against your knees!”

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Posted 6 years ago

“easy to order brilliant service”

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Posted 6 years ago

“Delivered on time,no problems.”

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Posted 6 years ago

“Bought and paid for next day delivery. Hermes courier tracking states delivery between 7 & 9 PM - nothing. Then at 10:46 PM message saying they had tried to deliver but no one home. THIS IS JUST A LIE. TWO PEOPLE WERE AT HOME”

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Posted 6 years ago

“The customer service is terrible. Good luck trying to return something as you will pay a hefty fee. I will never shop here again.”

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Posted 6 years ago

“Excellent service can recommend these to anyone fast and efficient service”

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Posted 6 years ago

“Called,put through to advisor,cut off called again 6 times and couldn’t get through.Trying to get my money refunded for 4 weeks now.Absolute joke”

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Posted 6 years ago

“Staff we’re very friendly, couldn’t find my size so they helped to check the stock out the back. Very helpful”

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Posted 6 years ago

“Quick delivery better section online”

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Posted 6 years ago

“Easy to use site,”

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Posted 6 years ago

River Island is rated 3.2 based on 439 reviews