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River Island Reviews

3.3 Rating 434 Reviews
56 %
of reviewers recommend River Island
3.3
Based on 434 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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River Island 1 star review on 19th November 2024
Patrice
River Island 1 star review on 15th April 2024
Skylar
River Island 1 star review on 2nd February 2024
Anonymous
River Island 1 star review on 1st November 2023
Anonymous
River Island 1 star review on 1st November 2023
Anonymous
River Island 1 star review on 21st May 2023
Eleonora Morariu
River Island 5 star review on 31st October 2022
Dave Johnson
17
Anonymous
Anonymous  // 01/01/2019
Placed my very first order with River Island with standard international shipping on Nov. 17. Tacking said it dispatched on Nov.18 and will arrive Nov.30. Nothing was delivered and the tracking never updated. Waited another week and still nothing showed up. I messaged customer service on Dec.7 asking where my parcel is and if it's lost, I wanted a refund and guess what happened? They emailed me back saying that my parcel has been returned to the warehouse on Dec. 9 and will issue a refund. So basically they never sent me the package. What a joke of a company. Definitely my last time buying from them. Buyers beware!
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Posted 5 years ago
I really feel it's unacceptable to be advertising products online, allow the customer to order and pay for said product and then cancel the order a few days later because it's out of stock. If it's out of stock don't put it on your website in the first place and allow an order. Customer services not good either. I’ll never order from here again.
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Posted 5 years ago
Great choice of clothes at reasonable prices
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Posted 5 years ago
Great shop, plenty of choice of clothing and accessories. Good value for money.
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Posted 5 years ago
Bought an item yersterday in Chester. Blond little Girl in the till was so unfriendly just slammed the product on the counter when I payed. Then I asked her if I could have a bag she looked at me like I asked her for her right kidney!! Felt so uncomfortable How rude.
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Posted 5 years ago
Bought a pair of ankle boots around £90 second time wearing them i noticed one of the heels went completely wonky for not reason. Ruined my afternoon of shopping and needed to go to Primark in a rush to buy a decent replacement... For just £16!!! Not happy is an understatement.
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Posted 5 years ago
Just brought Light grey leather chain slouch bag £55 - the shoulder strap cant be shortened so dont get it unless you are at least 10 feet tall or dont mind the bag banging against your knees!
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Posted 5 years ago
easy to order brilliant service
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Posted 5 years ago
Delivered on time,no problems.
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Posted 5 years ago
Bought and paid for next day delivery. Hermes courier tracking states delivery between 7 & 9 PM - nothing. Then at 10:46 PM message saying they had tried to deliver but no one home. THIS IS JUST A LIE. TWO PEOPLE WERE AT HOME
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Posted 6 years ago
The customer service is terrible. Good luck trying to return something as you will pay a hefty fee. I will never shop here again.
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Posted 6 years ago
Excellent service can recommend these to anyone fast and efficient service
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Posted 6 years ago
Called,put through to advisor,cut off called again 6 times and couldn’t get through.Trying to get my money refunded for 4 weeks now.Absolute joke
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Posted 6 years ago
Staff we’re very friendly, couldn’t find my size so they helped to check the stock out the back. Very helpful
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Posted 6 years ago
Quick delivery better section online
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Posted 6 years ago
Easy to use site,
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Posted 6 years ago
Good pair off jeans and shirt at good price
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Posted 6 years ago
Fantastic service. Quick delivery to store and super friendly staff.
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Posted 6 years ago
Swansea, Wales. River island the girls are so so rude and do anything to shop you out of there and make it not their issue!
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Posted 6 years ago
The lady with the blonde hair, in the upstairs shoe area, was approachable friendly and helpful in the Saint Helens store.
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Posted 6 years ago
River Island is rated 3.3 based on 434 reviews