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River Island Reviews

3.3 Rating 434 Reviews
56 %
of reviewers recommend River Island
3.3
Based on 434 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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River Island 1 star review on 19th November 2024
Patrice
River Island 1 star review on 15th April 2024
Skylar
River Island 1 star review on 2nd February 2024
Anonymous
River Island 1 star review on 1st November 2023
Anonymous
River Island 1 star review on 1st November 2023
Anonymous
River Island 1 star review on 21st May 2023
Eleonora Morariu
River Island 5 star review on 31st October 2022
Dave Johnson
17
Anonymous
Anonymous  // 01/01/2019
I'm a regular customer with River Island and usually looking for discounts or sales. Last purchase was 15% off of men's wear when £50 spent. The discount code didn't apply even though I had the amount and the items were full price. I rang customer service twice and both times they told me that I will receive an email with confirmation; nothing. I rang today again with the same issue that wasn't solved and one of the representatives asked me if I can provide evidence of the discount code which was on the website. Of course not, because the discount code has expired. When the code was on the website nobody asked me to show evidence of the code only when it's disappeared. Poor customer service be aware when applying codes.
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Posted 2 years ago
I would like to thank River Island at the White Rose, Leeds. An amazing shopping experience thanks to Abby. She asked if I needed help and i said I am fine thank you. However I was so wrong! she gave me the whole shopping experience and ended up spending a fortune (which I intended to do) but Abby deserves the mention. The best River Island. Thank you.
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Posted 2 years ago
What an amazing service at store147in Worthing the manager customer service was above and beyond
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Posted 2 years ago
Customer service was amazing today in store from a lovely lady Denise in Glasgow store in argyle st
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Posted 2 years ago
I not happy with river island as I am regular customer went in there a week ago in ipswich and as a NHS worker used my blue light card only to be told can't use card if you don't give your email address WHAT ??? Why should i have to give my email out .Thanks river island for your support to NHS
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Posted 2 years ago
oredered jeans feels like an eternity ago never arrived but constantly told by customer service they did. T hen after ten further emails told no could not be deliverd as not enough delivery information. have now asked where my money is and ten emails back saying customer service will be in touch possibly the worst customer service next to British gas just terrible.
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Posted 2 years ago
"Customer service" will now not let me return ONE package to save on international shipping costs (though it all goes to the same address). I now have to return TWO packages to the SAME address, resulting in even greater return costs. HORRIBLE company--I would never order from here again.
Helpful Report
Posted 2 years ago
The customer service an email response was very unprofessional and inappropriate. I tried to return some thing and they waited to respond so I missed the window of opportunity. I’m very uncomfortable with their policy and procedure and I would say buyer beware to anyone who purchases there. And it was not about the money it was the principal. I will not be purchasing from them again
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Posted 2 years ago
Ordered a size 10 women's shoe. Received a size 10.5 that was too large to wear. Insisted my return (that would cost $15) should be free since I was sent the wrong item. After lots of back and forth, they finally agreed and sent a shipping label. Two weeks later, the tracking number shows that the item was delivered, but River Island is asking me for my shipping receipt when I sent them a photo of the box and the attached shipping label at the time I sent the return. They will not refund my nearly $200 for the item
Helpful Report
Posted 2 years ago
Ordered a beautifully made suit from the UK to ship to the US. Measured using my exact measurements and their sizing guide. Suit FELL OFF of me. I loved the suit so much, I bought it 2 sizes down and ordered right away. Wrote to customer service voicing my re-order and sizing concerns. Rep emailed me back a RUDE email stating they have "never received sizing complaints" (... I'm sure) and that I should just return the outfit on my own dime. Is this how we treat loyal customers? I now have to pay international shipping on a return for a bogus sizing chart?
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Posted 2 years ago
Spend £120 mount ago, wearing clouts just 3or4 times , no even I can not wear it, that bad it became , so all rubbish .I been in shop, explain the matter , needed the return unswear and unweaned shirt , they refuse to take it back, due to more then mount I purchased it. What the shame. Cheap quality .
River Island 1 star review on 9th January 2022
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Posted 2 years ago
How can anyone seriously say this company is any good. Firstly they have an automated excuse email when your trying to get customer shrive help. They have ONE person on the customer service help line and they take FOUR days to answer emails. THEY ARE APPALLING. Delivers don't even go there. They should be shut down for online trading!!!!
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Posted 2 years ago
Horribleeeeeee don't buy anything from this peopleee they will steal your moneyy
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Posted 2 years ago
Like River Island style of clothing but the quality on the stitching on blouses is really poor. Out of 5 tops the stitching has come away on 3 I've returned 1, stitched the other 2 & not worn 2 of the 5 that aren't damaged so far, the loose stitching noticed after washing on 2 out of 3 of the tops, shouldn't have to repair new clothing. Not exactly cheap clothing.
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Posted 2 years ago
I have just been to the Cheshire Oaks store to ask for some help and advice with an item I received at Christmas. The way I was treated in front of my 8 year old child was appalling. The 'manager' was rude and obnoxious and argumentative. I am absolutely perplexed by this and I hope no one is ever dealt with in this manner again, this manager needs people skills and customer service training, definitely not management material. In light of this I have made a formal complaint and will be actioning this further.
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Posted 2 years ago
River island castlepoint Bournemouth manager false accused me to stolen a T-shirt outside the shop. I was with that T-shirt in one hand and the receipt in other. Very disgusting attitude to accusing someone without prove. Very embarrassing. They also refused to give my money back.
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Posted 2 years ago
Such terrible customer service. Took me 4 tries to get a response from a human being instead of an automated email. Paid £6 for next day delivery and received it 4 days later. Appalling.
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Posted 2 years ago
Excellent customer service great quality clothing love their shoes so nice to wear out and comfortable .Excellent for online delivery clothing has got better great website to order from fast delivery Better than other high street stores.
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Posted 2 years ago
Excellent service and was served by a lovely young lady called Amna at the Meadowhall store. The second time this young lady has served me ,very pleasant and helpful. Thankyou Amna I shall be back Love my clothes I’ve bought my favourite shop.
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Posted 2 years ago
Went to river Island in Leeds city centre today to spent a gift voucher given for my birthday I was asked for an email I said I didn’t have one ! Well you can’t have a receipt!!! The young guy then gave me one and said well next time you won’t get one !!’ Well next time I won’t step foot in here
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Posted 2 years ago
River Island is rated 3.3 based on 434 reviews