“Like so many on here I paid for a bench, waited 2 weeks for its delivery date, which passed without delivery, then nothing. No contact, no refund, no bench, no revised delivery date, no response to my email chasing it. I'm not going to waste my time going through what some poor people have on here – go straight to social media, then send a final email deadlining them and saying exactly what you want, ie refund or new delivery date, if they don't respond, report to the consumer ombudsman. Waste Robert Dyas's time, not yours – they owe you!”
“Placed order. Given delivery date. Did not arrive. Tried to contact them but no email address answers, no telephone number to talk, live chat an algorithm that answers questions no one asked. Eventually got a response from Boux Avenue (part of same group). They don't do garden furniture!
Absolute joke customer service.”
“"DO NOT BUY FROM THIS COMPANY"
Ordered a large Wishing Well received conformation of order and dispatch date and delivery date.
No order received unable to contact customer services constantly busy no answer to E Mails. Rang FedEx no goods received for shipping.to me.
This is the worst company I have ever purchased from .STAY CLEAR of them.”
“This is first time shopping with Robert data & it was very bad never again will I shop with them ,they sent me incorrect tracking number ,I could phone them ,the tracking site did not function, awfull shopping experience ,never again will I shop with this ameture lot.”
“Ordered an item on 12/03 which was allegedly dispatched on 15/03 and due to be delivered by 19th. Almost a month after ordering, many 'live chats', numerous emails and hours of my life I'll never get back wasted, still no result; no product; no solution; no refund even though I keep asking for one. Seems to be the standard response of blaming a 3rd party and asking customers to wait for 3 working days whilst they investigate (this has happened 3 times now). Tracking indicated that the item is still awaiting collection by courier, RD say it is delivered. I am not even convinced the item was ever in stock. They are happy to take your money but do not keep their end of the deal. I am truly shocked by this abysmal customer service and by the other reviews which show that what I have experienced is common practice with Robert Dyas. PLEASE IF YOU HAVEN'T ORDERED YET, DON'T!! I wish I had read reviews before giving them £165.”
“Don't do it - I wish I had read these reviews first. Ordered a lawn mower last Tuesday online and only got notified on Sunday that it was out of stock and so wasn't being delivered this week. I will be getting a refund but in 3-5 days from Sunday. Not at all impressed with a website that lets you order out of stock items and then you wait 6 days to be told there is a problem. Very poor customer service. My first and only order with Robert Dyas online.”
“DON'T DO IT. Ordered a table and benches on the 12th March, due to be delivered today and I've not heard ANYTHING from them since I ordered. Rang to cancel and haven't had confirmation of the cancellation or a refund either. Trust the reviews! This place is terrible.”
“I bought a shed online from Robert Dyas which when it arrived it was a poor quality shed so sent it back to supplier who said they would inform Robert Dyas when it was returned so they could refund the cost of shed.After 5 emails to the. There automated responses did not understand that I wanted a refund.
I couldn't speak to a human and I found there customer service very poor.Also there phone number is premium rate so would cost 36p per minute”
“Received a faulty office chair. Been trying to get a refund for weeks but they insist on a video to prove when it RANDOMLY lowers itself and clunks! Am I supposed to film myself sat on it all day to prove this? They’re making it really difficult and they know I need this returned ASAP. Also, I apparently agree to the T&Cs of the supplier rather than the retailer despite not being given any of the supplier details??? Definitely won’t be using them again.”
“Should be -1 star
The issue that I have experienced was I ordered a shed and the day before it was due to arrive on Friday March 26 I was called to say it would not be delivered because of a supply problem, after over 3 weeks of me picking a delivery day.
They did not taking in account I took time off work and my Son did too, hired a skip to get rid of the old one and now have all the contents under tarpaulin in the garden which since Friday we have had gale force winds and torrential rain that is ruining my possesions.
Also booked an electrician for Saturday to fit electrics and he was not pleased when I had to cancel
Lots of expense and inconvienience.
Promised to call me back with a new date, but nothing.
Customer service is a joke.”
“Purchased a recycling bin turned up damaged,returning bin a joke contacted customers service via web site to many time to mention, called to make a rerun did not turn up to collect bin, as said before all done via 3rd party supplier,was told that they'd get on to them, "well I purchased through you not them". Do yourself a favour and stay away from this company”
“Ordered electric juicer but got sent glass manual juicrr,emailed several times still had no reply,completely unprofessional and incredibly frustrating to deal with.worst company i have had the misfortune to have encountered.DO NOT BUY FROM THEM.”
“They had a very good price on a power washer, I ordered it, they took the money and then I was told it was no longer available and the money was immediately refunded. The next day the same item was still on offer on their site at the same price. It may be incompetence, but it could be that this company keep non-existent products on their website at great prices so as to hook customers into their site. Gave me a very poor impression of Robt Dyas.”
“I bought 2 items paid and for next day delivery. Items did not arrive the next day or next. I have now phoned customer service 3 times and been told by customer service that the delivery company - Tufnell is at fault. Refunded next day delivery but still waiting 3 weeks later for goods. I was advised on 3 occasions that the delivery would come on a particular day- total lies. I have now asked to cancel good and still waiting to find out if possible. Looks cheapest prices at time but been total waste of time waiting in queue for customer service then told false information. Waste of time and effort. Would not use again ever or advise to others.”
“Wish i had checked the reviews 1st same problems as other people ordered 2 items but they were sent by 3rd party 1 was very poor quality the 2nd was not as advertised however payed by Paypal best option took out a Dispute and money is refunded within a day but i certainly wont shop here again,”
“The worst experience you can imagine. Do not order from this so called reputable company. Customer services total scam..... they do not get back to you via e-mail unless you phone them on a high rate £4 a minute (daylight robbery), then they make you wait while they stall you further on the call. Absolute joke i ordered beginning of Feb and by 8 March I'd had enough after having been sent different products to what had been ordered, not once but twice. I did not want to go with the hassle of a third time. Let's see how long it will take for my refund now. Tried and tested customer
You have been warned.
Do not purchase big items from Robert Dyas because they source from third parties, it does not come from there warehouse.
Getting in touch with them is a nightmare.”
“4 main problems:
1. They charged me for delivery when their website was promoting free delivery
2. The product they sent me was broken
3. They wanted me to sit in all day between 8-6 for them to collect their own broken product
4. They then declined to correspond further as they said I was not contacting them from the same email as on the order.... I only have one email and purchase confirmation came to that email so I have no idea what they mean. They told me to phone.... there is no number on their website. They told me to "live" chat.... I never heard back.”
