“AVOID AVOID AVOID
I paid extra for named day delivery and sat in the house all day. They did not deliver on the named day, they did not apologise, they did not refund the additional money i had paid for this and they are not answering my complaint about it”
“I ordered a shed and was expecting delivery within 14 working days. I called to check on the delivery status only to find they could not deliver (within 21 working days was the new timescale) to schedule and then that the shed was not available until the end of the month as it was out of stock. Poor customer service on multiple fronts! not happy, as I have a fixed timescale for delivery while at home.”
“Rude and lazy staff.
I went there to buy two items. No help from the three teenagers who passed for staff there. They were too busy gossiping.
When I bought the one item I could find, there was a lot of sniggering and jokey cries of ‘goodbye’ as I left.
This was the worst experience I’ve ever had in a shop.
I would never go back.”
“Ordered garden furniture and opted to pay for a certain day for delivery.only the base of parasol arrived what a waste of time requesting delivery date and paying for it.Wasted a whole day waiting for it.”
“NOT HAPPY AND VERY DISAPPOINTED! Communication with customers and your suppliers must be improved! I placed an order for 2 decorative wall mirrors 28th of Jan, items not delivered after a few weeks and had to follow up, only one was delivered and had to contact customer services again to ask where the other one is and realised there was miscommunication between you and supplier. So I had to patiently wait again and send follow up emails as I need the other mirror ASAP. I was informed that it was scheduled to be delivered last Wednesday, I DID WAIT FOR IT but due to extreme weather conditions i can fully understand that it was not possible but I did not hear from you guys, at least send me an update as to when it's going to be delivered. Now I'm still waiting for my mirror to turn up and had to contact customer services again! You guys have my email and mobile number! This is making me so angry that I have to chase you all the time for the items I have already paid, and for making me wait this long! You should always check with your suppliers and keep your customers informed and not leave us guessing!
Order Confirmation - 101280345”
“Visited Ealing Broadway branch today to enquire whether they sold "Rubbing Alcohol" as wanted to use it to de-ice my driveway. Was told that they don't sell it as its "Alcohol." I said that I had seen people using it on internet with washing up liquid to de-ice driveways and that they seemed to sell it in USA. Was told "they sell a lot of things in USA but you won't get it here as its ALCOHOL." Made me feel like he thought I was some idiot who was going to drink it. Rude and also wrong information. For those reading, when I returned home I went online and found that you can buy "Rubbing Alcohol" from Tescos, Superdrug and many other stores online. It is used as a disinfectant and many other good uses. Oh, and you don't drink it!”
“I am very disappointed with Robert Dyas online customer service. I have ordered a simple thermos costing 18 pounds to be delivered to a local store in Earls Court and collected from the pick up point. Robert Dyas had the audacity to take the money from my account and then deem me as being a high credit risk. I have waited for a confirmation email for over 3 weeks, which is ridiculous. I have contacted the customers service only to find a person that was blatantly rude and requested a confirmation ID from myself. The person did not resolve the issue and I have still not received the product, while my money is still with Robert Dyas. I wanted to buy this as a Christmas present, which makes the experience even more painful. I will only be satisfied with a huge discount on the product or I just want my money back and never have to deal with Robert Dyas ever again. As a business it is one of the most shambolic experiences I have ever had. I will also leave negative reviews online as this is definitely not how you treat customers! Worst experience than in a 3rd world country! My order number was 101154196, if anyone still cares. Totally unprofessional!”
“Item Has Taken 10 Days And Still Not Arrived!!! Only One Email From Them After I Have Queried It And Wanting Additional Proof Of My Address Wishing I Just Ordered From Another Site Its Going To Mess Up My Kitchen Getting Fitted 10 Days Later And Item Not Even Dispatched But The £159 Left My Account The Next Day Is Simply Not Good Enough.”
