“In store , Barnet Branch, high and very good customer service from one member of staff from the store team.
Customer Service and Management Team:-
My parents and I have recently have just lost an immediate family member , their son and my brother , who we have not been able to see for 4 and half years due to Covid and him being abroad as Doctor, sadly he passed away upon arriving here and after one night passed away the next day.
As one can image we as a family in shock and coming to terms with the sudden and unexpected loss.
In light of this it was my wish to buy a new BT Twin handset for my parents to replace the old ones that they had for years and years.
I did my research and decided to go with Robert Dyas.
I called the nearest Robert Dyas to my parents, High Barnet Store and was received by a store senior / assistant, Linda
Linda at this time of receiving the call was very helpful, understood exactly what I was in need of, and helped me go through the different twin Handsets , BT, and further went out of her way to guide me to choose the best one’s per offers to choose from and also she was very patient , calming and offered very good service on the phone call which made me even more assured to go to store and review.
Upon arrival at the store, I asked for Linda, and she went above and beyond to take time and with patience and a smile to show empathy , and help me choose the correct and suitable BT Twin landline handsets for my mum and dad during this time.
I had no hesitation , and then going ahead purchasing , and a well done and acknowledgment should be sounded out and she should be praised for this level of very high customer service, both on phone and further in store , especially during this time of our family loss.
This , in this day and age is rare to see and be offered face to face customer service and compassion.
Linda is a credit to the High Barnet store , and I am grateful that she was serving me , and am sure she will continue to do so with many customers alike.
Please can you kindly ensure that this feedback for Linda is feedback to the relevant management team, area to local store management and also that she is praised and rewarded for this high level of service on behalf of Robert Dyas.
Thank you to Linda at High BARNET store”
“Excellent service, as usual. Staff extremely helpful. Unable to purchase Smart lantern on line, would not accept my card. Visited store and purchased similar item.Unable to advise me why my order could not be placed”
“Went to RD Branch Queen Street yesterday. Unfortunately I was unable to find the item I was looking for and a very helpful member of staff kindly contacted the Gracechurch St. branch who then arranged to send across the item the following day for collection. I picked up the item today as promised ... excellent service!”
“Excellent product of a desk fan and efficient service. Very competitively priced. After care service also excellent. Would definitely shop at Robert Dyas again. Large selection of items all at competitive prices.”
“Excellent, friendly, helpful service. We have shopped in our East Grinstead store for many, many years. We have never been disappointed with the products purchased and cannot fault the help and service that they provide.
WELL DONE TO ALL!”
“Visiting Your shop in Witney looking for the Polaoptic Spectacle's I was served by Tamara. Up until I had had a bad day but Tamara was Friendly, efficient & very helpful. She even suggested I Went outside the Shop to test them ( I left my Husband inside as a Guarantee ! ) as I have poor sight. Overall she gave the impression she loved her job,& loved communicating with her Customers. We could all do with a few more Tamara's in the World.”
“I got a great bench lovely wood blemish free.fitted together well would let anyone know its a great place to buy from whole service was easy and delivery on time .
Thank you so much Robert.
Delighted with product”
“Great prices in the Sale, and very helpful assistants. Patient and friendly. The stock is wonderfully varied and I can always find little things I never knew I needed!”
“I bought some jam jars which are perfect for my jam.
Excellent customer service at the Loughton branch, showed me where to find them.
A store worth visiting as it has a wide range of products.”
“Called r dyas. Asked them if they had mini oven they checked. Told them I would be there in 20mins they got it down for me. The staff were very polite and courteous. This product was for my client as I'm a support worker. We get most of our things from here. Well done to all staff who helped me. Will be back once again.”
“I ordered a product made of glass, part of which was damaged. Within 2 working days of me informing them, a replacement arrived before midday !
How is that for service. Very refreshing when you hear people complain all the time. I think good service should be highlighted.😀”
“The young man was so helpful in finding me the product I wanted and then sorting out another querry I had. This was so nice as I do not shop in St Ablans usually as I live near Stevenage. It was just a joy to find a person really interested in what you are are asking. Well done to that store.”
