“Today I visited the store in Yeovil Somerset in the widow it was showing the product I was gong in to buy.
I went to the shelve where the product was , to only find packs of Brita maxtra + 3 water filters in a box , but I wanted the 6 pack as it was on offer, after asking one of the male staff on the shop floor, he said “if there none on the shelve , we don’t have any”, I said “but in the window you have some box of 6 , he told me he could not sell me any thing from the display window till after Wednesday .
I could not understand why he had the product in store, but I could only buy it after Wednesday, and I lived 25 miles away, which meant another journey back to Yeovil.
Well if that’s how your business is run , it will be no surprise to me if your store closes .
As a customer I have shopped with you for many years , NO
MORE if that’s how you treat people !!!”
“Osram 50W Glass Dimmable GU5.3 Spotlight LED Bulb - Warm White , bought these bulbs in Epsom and was pleased with the store's service, and product's price and performance.”
“7th January placed order for delivery 14th January.
14th January called customer service to check delivery as my Twins birthday next day and id had no delivery information. I was told categorically the delivery would not take place, I could not have and express delivery and there was no possible way I would get my order in time for my children’s birthday. I was issued a credit, that appeared on my CC account. I had no option but to order for next day delivery on Amazon replacement products at an extra cost of £16.( I can show costs should you require)
15th January Amazon order arrived – children opened as gifts. Mid day Robert Dias order arrived !!!!!!!!! No pre warning or email. Credit disappeared from my credit card.
Called Customers services to arrange collection and refund. Was promised a refund for my additional costs ( Jo male Birkenhead call centre). The email to arrange collection was incorrect, so I had to call again for it to be corrected. I was then emailed to say FE Ex may still come, I and I needed to stay at home and ensure Parcel Force collected instead of FedEx !!!!!! I made sure that I put my return details inside the box, and added that the refund must include the £16 I was out of pocket. ( I have supporting pictures should you require)
18th January Checked Credit card account to see I have only been refunded my order and not what I’ve had to pay extra.
Dreadful service and not interested in resolving the matter. Never buy from them again.”
“Bought a lamp on line. Lamp arrived with parts shattered and a constantly flashing bulb. Contacted customers services straight away (impossible to get a response by phone). Didn’t get a reply for 6 days only to be told that I had to wait for them to take it up with their supplier before they would comment, even though my contract was with Robert Dyas who took the payment.
Complaint still not resolved……
Would never use this company again.”
“Purchased Salter Hot Air Fryer in Store at Robert Dyas Woking
On January 17th 2022
Very pleasant lady served me and she asked if I would like to leave the large box at the store and to pick it up later
Saw the same lady when I returned to the store a few hours later.She reminded me to complete the guarantee
Very helpful and polite”
“Ordered a Television through Robert Dyas and was to be supplied by Exertis. It was delivered on time, New Years Eve. I was not in a position to set up new tele at this time but box was in tact and on initial look at the tele it looked undamaged. I was away until 7th January, when I was in a position to set the new tele up. It wasn't until the tele was up on it's unit, and I took off the protective film that it looks like I could see a hair on the screen. On closer examination it looked like the screen was shattered from a small point at the bottom by the Samsung badge. Barely visible to the naked eye. On switching the tele on it became very apparent the tele screen was shattered from the bottom. I contacted Robert Dyas who informed me they would contact the supplier and I should hear within 3 days when I would get a new tele delivered. It was only when chasing up with Robert Dyas that I was informed that because we had not notified Exertis of the damage within 48 hours of delievery there is 'nothing they can do'. When asking to speak to a Robert Dyas manager to discuss further..... I'm still waiting a call back over 24 hours later. ABSOLUTELY DISGUSTING - I PURCHASE A DAMAGED TELE AND THERE IS NO WAY TO GET A NEW ONE.
DO NOT TOUCH EXERTIS OR ROBERT DYAS. CUSTOMER SERVICE - ZERO. MAY AS WELL BURN YOUR MONEY.”
“I went into my local shop in east grinstead ..the manager and the staff are all very professional and pleasant .. you can ask them about any products and they are so helpful . They did my refund without any problems..”
“Order number #1006605858
Put my order on the 14th of December for some light switches an sockets to be delivered within 3 to 5 working days but did not receive them. Contacted your customer service twice( 1 just before Xmas, 1 just before new year) and both times was promised that my items were on their way but, once again, nothing. Worst experience was today when I had to wait over 20 minutes to speak to an agent and he started to have a go at me because I had used the wrong customer order number to speak to him and then hang up the phone on me. ARE YOU FOR REAL? I then had to spend another hour to speak to another agent (this time a very nice and polite lady) that could not refund me the full amount because my items were PARTIALLY dispatched but no one knew were they were and when I should receive them. APPALLING. Eventually she got the authorisation to refund me the full amount but to get to this I had to spend over 5 hours (including former calls) of my life to speak to you. Will never use Robert Dyas again.”
“Majority Giriton DAB radio. Before purchasing checked the website for store availability as was doing shopping Poole. Good availability. Easy to find product in store. No waiting time at the till as was just after opening time. Courteous staff and pleasant surroundings. All in all a pleasant experience.
The radio was easy to set up and a good quality sound. Very pleased with purchase.”
“Went into the baker Street store yesterday and brought 2 packs of pan scrubbers and marigold washing up gloves ment to buy only one of each love this store very easy to find something to buy and also very tempting offers !!!”
“Terrible terrible terrible service. You pay for postage even though your product is expensive. They give you more than one date for delivery which means you missChristmas. Then they miss the latest date they give you. Final insult- they send an email to ask how they did. I dread to think but I imagine they are going to tell me it has been delivered (sigh!).”
“I would not even give one star..
I am furious with this company who charged me £10 delivery which I accepted as it was something I wanted delivered before Christmas… however, the delivery date has now been postponed several times and even after a complaint to them asking for a refund the response was totally unhelpful. Now there is another postponement. I have asked for the order to be canceled and a full refund for me. Dreadful service!”
