Sewing Quarter Reviews

Name: Sewing Quarter
Rating: 2.81

2.8 Rating 59 Reviews

44 %

of reviewers recommend Sewing Quarter

Company Reviews

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Metrics

2.8

Based on 59 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 25%
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a false company, check out your order as told to get your order in basket and still don`t get it all. My first order promised free 2 mitre of fabric in April, and sent a stupid key fob with no explanation why ? After several conversations with customer service and a key fob turns up, I`m sorry to say no more orders from me. Also friends who recommended them to me also stopped ordering, as after checking out half there order not sent either. Poor service, customer service and false promises.”

Helpful Report

Posted 6 years ago

“They have such good presenters but they seem to lie about the free gifts I spent £127 and got told I would get 2 m of free fabric I have phoned them three times and been told a different story and this time I got told I ordered after 8 PM so I'm not in titled to it so when I said I will get the fabric by this weekend he told me to phone back later on he will speak to the supervisor but I know I probably won't get the fabric but I definitely won't be buying off them again. And when I put it on Facebook after two hours they delete deleted it because there was a lot of replies back about the same way they've treated their customers with false information”

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Posted 6 years ago

“New customer didn't get the free gift they said not all customers get them so it's a complete con just to buy stuff from them they they say there nothing they can do you bought the product and you don't get free gifts”

Helpful Report

Posted 6 years ago

“Customer Service from bottom to top are lacking in empathy for the customer..scripted responses and only a few staff had the foresight to show some common sense to help..these I thanked..even management who read a message of complaint..(FBk messenger tells you when message read)..blatantly said he had only just read 24 hrs after and was in meetings all day..etc etc..when messenger said otherwise..that the message had been read within the hour..!...I am a first time customer..and now a last time customer..!...also still have not received the free 2metres of random fabric that new customers should receive.. told run out and will be sent when in stock..is this another untruth..”

Helpful Report

Posted 6 years ago

“If I could have given no,stars I would have preferred I am a new customer with a promise off free sizers I’d order over ten pounds The order took forever to come, and when it did there was no sizers. I rang and was told they did not have anymore, and that it was in some kind off small print ,only as long as stock last on the internet, I ordere from the tv and seen nothing off this. And I should have been told on phoning in my order and how many did they have two or what who no’s it’s a con. I do use shopping channel and have never had any problems like this, this is one channel I will not be useing again and I thi”

Helpful Report

Posted 7 years ago

“I bought an A1 cutting mat to replace one that had been rolled and never lay flat. It arrived rolled and taped extremely tightly! I battled to try and unroll but it won’t lie flat. I emailed and was told to return it. I explained that due to cancer on the brain I can’t return it, due to no longer being able to drive and that relied upon good customer service of online stores when making purchases these days. I’m now left with the same problem. I have found that fabric comes nicely packaged in a box. However, I’ve made a number of other purchases and on each occasion the packing has been very poor, demonstrating no care and attention. There is a difference depending on what you buy..Very disappointed and will not be shopping with them again.”

Helpful Report

Posted 7 years ago

“The wrong item was sent in my order. I returned the wrong item as requested at my expense. It's four weeks since I ordered the item and still no sign of the goods.”

Helpful Report

Posted 7 years ago

“1 point for the low postage charges, and good quality packaging, but otherwise a poor shopping experience, where kits are often sent either incomplete or with incorrect items included. Customer service team demonstrate little product knowledge, and a week doesn't go by without some sort of computer or technical problem, with customers having to phone in their orders - pretty pointless for a tv and internet based shopping channel! Most products, especially fabric, selling for much more than other online haberdasheries, so the postage savings mean little. Easily one of the worse UK shopping channels.”

Helpful Report

Posted 7 years ago

Sewing Quarter is rated 2.8 based on 59 reviews