Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love how I am able to check in everyday and get point. Orderd a bathing suit, skirt, and shirt. Love them. I placed another order April 8th. Have yet to receive it. It said “in transit” since April 16th. COVID-19 has slowed down the shipping process, I just hope it doesn’t take to much longer.”

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Posted 4 years ago

“This website is BOMB! They have cute clothes for affordable prices. Like other people here, they are rating this like they haven't dealed with things like this. JUST AWESOME”

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Posted 4 years ago

“Buyer Beware! I purchased from this website and there were several problems: It took 6-8 weeks for the items to be delivered. This is an Asian company. Sizes do not run true. One item fit and the other 2 were too small and would fit a child. The material was subquality. I wouldn't even wear one of the blouses. I just donated it. I went back and looked at the photo on their website. It was completely misleading! I have seen these same photos on another website, so I can assume the same things would happen if I ordered from Holapick.com as well. Skip that one too! If they don't show the models faces, then you know the photos are fraudulent. They get you on the nice price. If you get something you can't use or wear, then what good is it? Almost now way to return it. This is on my list of things that I won't do again!”

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Posted 4 years ago

“I paid for 3 day shipping on April 4 and we are now April 18 and I still have not received my order! I would NEVER ORDER FROM TBIS COMPANY! It is also impossible to get a hold of someone! They are luck they are getting 1 Star from me”

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Posted 4 years ago

“I am surprised to see such a poor customer service from your end. I understand while pickup of my return due to lockdown it's all delayed but m upset on your customer service who has no sense of keeping the customer update over delay or to follow up. It's been 1.5 month that I have been requesting for the return after several emails no response. My return number : ID 15528195”

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Posted 4 years ago

“Placed an order. My order wasn't shipped on time so one dress went out of stock. I got no mail whatsoever that one item was out of stock. I contacted customers service, they told me I had two options: ship the out of stock item later and seperate or refund. I picked the first option. They ignored my request and issued a refund. However that whole ordeal took over 6 days. They put my whole order on hold. It's now been 9 days and my order still has not been shipped. Would not recommend ordering from Shein as they are not reliable.”

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Posted 4 years ago

“It was good service”

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Posted 4 years ago

“Hello. I ordered through Shein and my order will be arriving over 2 weeks later than the expected delivery date. When I asked for compensation, they mentioned that the courier is half to blame and so they will only give a compensatory 300 "Shein Points". In other words, points for me to keep spending money with Shein. Buyer beware.”

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Posted 4 years ago

“If I can give less than one star I would definitely do it, do not order anything from this company!!!”

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Posted 4 years ago

“Yes they have a huge range and their prices are "too good to be true" but to get a jacket that has no hems? It is literally just cut from fabric. I bought 5 pieces and each are so hot from cheap fabric that I doubt I will ever wear them. I know you take a risk of buying clothes that don't suit you, when you buy online you but you would assume there is some quality control going on. It is obviously more about quantity than quality at Shein. I have literally bought landfill as I doubt anyone will ever wear these.”

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Posted 4 years ago

“Their clothing does not take 7-9 business days as it says .”

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Posted 4 years ago

“Good afternoon, I work in the fashion industry and I seen clothing from several company. Today 4/14 I received a black vest. This was the worst purchase I have made in my life. The fabric was so cheap and it was cheap looking. The price was cheap, but I would not pay 5 dollars for this. It is so sad that companies would send out merchandise like this, and rip people off. Please don't order this vest! I will post this on my site to protect consumers for waste there funds.”

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Posted 4 years ago

“I got infected with the Corona SARS virus! My hospital checked the packaging and found it had virus particles from the WUHAN FLU VIRUS”

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Posted 4 years ago

“I had noticed it was several days after ordering $124 worth of home decor that it still was not processed. I check my account and it says "due to potential fraudulent activity please provide a picture of your driver's license or passport " umm no. I canceled my order and will hopefully receive a refund. If I dont receive a refund they are the ones who are fraudulent. Do not order from this site.”

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Posted 4 years ago

“Ordered $96 in basic black work dresses. Got different colours. Garbage material. And inaccurate sizing. Literally 100 dollars for nothing. 10/10 would not recommend.”

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Posted 4 years ago

“I only put 1 Star so I could say something I really didn’t want to put non ! THIS IS BY FAR THE WORST COMPANY I have ever associated with ! their delivery company delivered my stuff they left it on the porch but I live in apartments your not suppose to do that ! I reported my package stolen days in a row shein til this day still hasn’t gotten back to me for at least to refund or send me 2 new pairs . It’s COVID -19 season too I COULDVE saved my money instead of basically loosing it . SHEIN should be so disappointed with their self because I am .”

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Posted 4 years ago

“I had a great experience ordering I Spent around $160 and although some of the material was cheap most of it was a decent quality everything fit and the little bags they come in are soooo cute”

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Posted 4 years ago

“I was happy with my order clothes were nice. Only thing I could say is that my leggings only lasted 6 months.”

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Posted 4 years ago

“You certainly get what you pay for. A great deal of the material is cheap, mind you there are some gems in the rough. I have gotten 2 out of 4 orders now and I have not been extremely happy about them. In my second order hardly anything fit and normally I have no issue EVER getting my butt into a 1x. However the shoes I received were AWESOME!!!! Oh as well as my daughter's sunglasses, that alone made up for these silly I'll fitting clothes”

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Posted 4 years ago

“I ordered a dress for a wedding almost 2 months before the ceremony and I still didnt get it in time. Material is straight up TRASH! Yes the prices are cheap but your still going to get garbage. I recently.. about a month ago, I ordered a simple t-shirt. Still haven't gotten it. This site is a scam and con artists selling trash. Never again!”

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Posted 4 years ago

Shein is rated 1.9 based on 1,519 reviews