Shein Reviews

Name: Shein
Rating: 1.92

1.9 Rating 1,544 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,544 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 12th January 2025

Tatiana E

Shein 1 star review on 9th December 2024

Myracler

Shein 1 star review on 25th November 2024

Mavs

233

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the 27th of October I submitted and pay my order. It is the 29th of November and I didn’t received anything yet. On the 12th of November is was in transit in Sandton. This is not good!”

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Posted 3 years ago

“Shein has miss or hit products. But most of the reviews will tell you what you should know.. I love more then half the products I've received. Right now I am noticing that my shopping cart totals for $10.00 more then the actual dollar amount of the items I have in my cart. I never noticed before because I was excited about the items I found. But now no matter what I take out of my cart or add to it the total is $10.00 more the the dollar amount in the cart. The calculation does not add up. So Shein it adding $10.00 to your order with no explanation. I can't find a way to contact them to resolve the issue.”

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Posted 3 years ago

“Received my order yesterday for my daughters Xmas presents the pjs was covered in blood absolutely disgusting, customer service was no better either now I have to go post back to them very inconvenient”

Shein 1 star review on 25th November 2021

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Posted 3 years ago

“My shipment is over two weeks late and as an apology they sent me 50 shein points (equivalent to approximately $0.50) and they expire in 30 days… ridiculous!”

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Posted 3 years ago

“SHEIN, I will never shop online with this shop again!!! Your goods takes forever to reach you. They say free shipping but never mentions the customs duty. After a month I am still waiting for my order!!!!”

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Posted 3 years ago

“Be ware of the ridiculous amount that can be charged for custom duty. I bought similar number of items and paid x amount on duty , I tried again and the next order was 4x the previous custom duty paid did not make sense. They don't have any customer service only robots. Also my order payment they deducted more than what the charge was. Its very suspect”

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Posted 3 years ago

“If I could give this company zero stars I would. My friend said that they really loved the store. I was very excited to give them a shot. Unfortunately the large order that I ordered was missing five items. I reported this through customer service. no one responded for over 24 hours. I had to check back in with them after a three day investigation. They proactively never reached out to me. They responded with my package was the right size and if I do reach out again my credit score would be effected. So now I am out of money my missing items and a threat on my credit score. I am so angry I am never shopping here again.”

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Posted 3 years ago

“They only took my money and said the order was cancelled because i failed to pay im verry angry”

Shein 1 star review on 21st November 2021

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Posted 3 years ago

“Very impressed with Shein, i cancelled an order after paying for it and was refunded within a few days.”

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Posted 3 years ago

“Shein clothes are very cute, but everytime I pay for express shipping it still takes the same amount of time!!”

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Posted 3 years ago

“mixed quality, but in general good value, and no hassle returns”

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Posted 3 years ago

“Never received what I bought was like my money was just withheld to give me back after almost a month of waiting”

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Posted 3 years ago

“MY ACCOUNT WAS HACKED. Someone in Mexico has used my account to purchase HUNDREDS of dollars worth of goods. I keep reaching out to Shein for help - NOTHING. I am going to seek legal advice.”

Shein 1 star review on 13th November 2021

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Posted 3 years ago

“Tried to communicate with customer service bit not possible. I bought a medium support sports bra that I cannot wear because it "rides up" I didn't realize it would do this when I first tried it .”

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Posted 3 years ago

“It took over 2 months to receive a damage piece of glass. This is not what I ordered nor is this something that I would expected to receive. The item arrive damage and incorrect.”

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Posted 3 years ago

“Value for money good quality items true to Web description.”

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Posted 3 years ago

“Quality is horrible. 90% of the dresses fail apart after 1 use. I've had most come apart after 1 hour. See photo....horrible scam.”

Shein 1 star review on 10th November 2021

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Posted 3 years ago

“GSHMEN005000S1P I have been waiting for nearly 1 month for my deliveries with no help. I have messaged via Facebook with robot replies. What a joke. I guess the next thing is legal”

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Posted 3 years ago

“I ordered the wrong size duvet cover but unable to return the item as when I log into my account it says I don't have any recent orders. I only received the item today so I have no way of returning it and getting a refund. Won't use Shein again. Poor. Very poor.”

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Posted 3 years ago

“This company shouldn't be allowed to trade! There's NO refund on return items! Don't waste your time!!!!!”

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Posted 3 years ago

Shein is rated 1.9 based on 1,544 reviews