Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,518 Reviews

21 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shein made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My second order arrives safe n as I expected,I so happy all my items where in good condition”

Helpful Report

Posted 3 years ago

“Super disappointed with SHEIN spent £290’s on a number of items back in August 1/4 of the items arrived and rest of the goods still not arrived to the same address. Keep writing to them and NO response. SUPER Disappointed”

Helpful Report

Posted 3 years ago

“I've spent so much money on Shein and everything is great until you wash or dry the clothing. Red bleeds, the sewing snaps and honestly the designs don't always look like the pictures. I've regretted almost everything I've bought on Shein. Since I've been looking for better online stores with reasonable pricings. https://wmcclothings.com?p=Sy54zeIbF This is one that I've been very happy with. It's a little more expensive but I'm not taking the outfit I bought from WMCCLOTHING to Plato's Closet anytime soon. Use code KIERA15D9 for a discount if you see something you like.”

Helpful Report

Posted 3 years ago

“Got a heap of silicone molds for epoxy work they arrived fast and are great nice and thick silicone”

Shein 4 star review on 15th October 2021

Helpful Report

Posted 3 years ago

“My parcel, i'm still waiting for it. They said they lost mine and it was suppose to come a month ago. They lost my parcel due to the sorting location. Then, they send me a message saying "hey by the way your address is wrong." Im like wow i've put in the correct address. I contacted them, no response.”

Helpful Report

Posted 3 years ago

“took 2 weeks to get my delivery”

Helpful Report

Posted 3 years ago

“So I used to really like shein especially for nail supplies and nail art. However the past 4 or 5 orders have been a nightmare. I order items that are in stock and pay for them only to be told later that they are out of stock. A couple times I was not even informed and a different item was just sent instead. This last time they didnt inform me or anything n the rest of the package was just stuck in pending status. I noticed it said one of the items was out of stock. So I waited for a few days to see if they'd restock it n send my package. The item came back in stock and I noticed it was quickly selling out again so I contacted them to make sure they had picked me one of the new stock. By the time they replied they said it was out of stock and had no explanation as to why it wasnt sent out when it was restocked. They offered a refund or replacement but after a week of waiting I wanted the item. So I decided to go ahead and opt for a replacement item, but I was given a refund instead!! Great job reading the email Customer Service!! The rest of my order still hasn't been shipped, still pending. Another order that was sent after it made it here to Denver yesterday but for some reason was then sent to Oklahoma? I live 5 minutes from denver so why would it be sent away again when it was here?! That was my last purchase. They take your money with the promise of delivering a product but then dont. They keep your money in their account collecting interest as long as they can until they have to give it back. I've had damaged orders, late orders, etc. They used to be much better but lately they dont seem to care much and since they're in China, you only get responses at 1 or 2 AM when you're sleeping then you have to wait 24 hours for a response. I easily spent a couple thousand with this site and this is not how you treat customers. Especially customers that spend so much with you.”

Helpful Report

Posted 3 years ago

“I have heard that Shein Clothing has high levels of cancer causing lead and other chemicals These get on your skin in your laundry and environment Anything made in China and this cheap including Alibaba has to have something wrong If not lead then children are being used like slaves to make these garments amd purses It’s illogical that anything this cheap had to cut corners on quality of fabric, slaved people living in your bunk warehouse and paid a pittance I’m not supporting anything like Shein or Ali Baba You’re becoming millionaires on the backs of children We should be ashamed to give our credit card to you”

Helpful Report

Posted 3 years ago

“They refunded my order without telling me why, when I looked in the refund history it said I requested a refund when I didn't, and when I reordered my items all of them had gone up in price”

Helpful Report

Posted 3 years ago

“Thank you SHEIN, I got my 4 pairs of sunglasses today. All are good and I love them very much.”

Helpful Report

Posted 3 years ago

“I absolutely LOVE Shein!!! As long as you check the reviews of each product making sure that the quality is good and fit is true to size, you will not be disappointed. It is affordable and you can pay it off on afterpay. There is everything you need on there from household goods, bedding, clothes for men, women (And everything in between) and children, even pets! There is always a live chat you can go on if you need help. Refunds and exchanges are effortless, and processed quickly. and the best part about them Is how incredibly quick the shipping is. I live in New Zealand and I usually receive my packages within 1-2 weeks which is super fast considering we are a little tiny country down the bottom of the globe. Could not rate Shein enough”

Helpful Report

Posted 3 years ago

“I have ordered my 3rd parcel and so far I can say their service is good, however I would really appreciate if they could give us an option to choose which which courier service we would like to use, because as for buffalo logistics wow their service is really bad, they don't communicate at all unless you make an effort to reach out”

Helpful Report

Posted 3 years ago

“shitty ass scam artists. i hope the ceo stubs their toe every living day they have left.”

Helpful Report

Posted 3 years ago

“this is a fake company.do not order or buy anything.its a big fraud. i lost my money.”

Helpful Report

Posted 3 years ago

“I ordered clothes on the 27 August. I still haven't received anything. I've been scammed over R1200”

Helpful Report

Posted 3 years ago

“Was very happy with the service .Parcels arrived earlier than was estimated .Clothes is sometimes better to go one size bigger .Shoes we’re the right size .”

Helpful Report

Posted 3 years ago

“I ordered 1.5 to 2 sizes larger than I normally take abs the items were still too small. Quality was okay at best. Didn’t realize items could not be returned or exchanged. Total garbage.”

Helpful Report

Posted 3 years ago

“Ordered 3 outfits for my birthday almost a whole month in advance, by the end of the first week I knew my items weren’t coming! No update after the shipping notification! Couldn’t cancel the order because it was already shipped out but since I wouldn’t have it when I wanted it, I just wanted a refund! They said I’d have to wait to finally receive it, send it back then get a refund! Unbelievable! First I have to settle with spending money on something I won’t be able to use, then I have to still wait on it to send back for a refund! BIRTHDAY CAME AND GONE, items never came and I still have no refund, also still haven’t bought anything else from the site…I’ve posted their reviews on my Facebook, BEWARE OF THESE SCAMMERS I LOST $165 TO THEIR PRACTICES”

Helpful Report

Posted 3 years ago

“Very bad customer service, they dont give a refund and a lot of things are very different in real life than in the photos. I am seriosly considering taking legal action as i literally talk alone, the customer service is useless and they are really ignorant, unless you are 100% sure you wont return the items, dont buy from there, i lost a lot of money for this disgusting company”

Helpful Report

Posted 3 years ago

“Estoy esperando mi pedido hace 10 dias retrasado y no dan respuestas .Por mensajes solo tenes opcion de algunas respuestas .Mal servicio de ayuda”

Helpful Report

Posted 3 years ago

Shein is rated 1.9 based on 1,518 reviews