Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

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“I didnt receive my items that I purchased I waited for two weeks now”

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Posted 4 years ago

“My first 2 orders were great, this last one I ordered 9 days ago and it still hasnt shipped. There’s no way to speak to anyone about it. They don’t have email or phones. I wouldn’t call them a scam or fake, but it’s extremely frustrating to not be able to speak to a person or even just send an email for clarification”

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Posted 4 years ago

“I ordered 5 items from Shein and i love them. It was great quality and came completely undamaged. You always need to check the reviews though, too se if the product runs a bit big or way too small.”

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Posted 4 years ago

“I ordered around 200 dlls and I am 100% satisfied with every single item. Love the designs, everything is true to size, and I received my packet 5 days before the expected date. In terms of quality, some items seem better than what you would expect for the price.”

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Posted 4 years ago

“It won’t let me continue to checkout very annoying website I just want to pay for my clothes”

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Posted 4 years ago

“Their clothes are very affordable, and they and it is really cute even when you wear them.”

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Posted 4 years ago

“My package came in today and everything fit perfectly! Make sure to look at the reviews and pictures to correctly estimate your size as that is the only way you can really decide your fitting. Although it did take a while to come in (1.5 weeks), my package did arrive without any damage or delays. I ordered on April 11 and received it on April 22. I know some people may have problems getting their package, but I feel like it's just going to take a longer time because of the covid-19. Again, the country where the package will be delivered could depend as well. Make sure to look at the USPS track code and not the tracking on shein because the tracking on shein is very inaccurate. Ordering from shein is honestly a hit or miss, and in the situation we are in currently, paying extra for faster shipping is not worth it because it will not come early.”

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Posted 4 years ago

“I order from this site in the beginning of April and so frustrated because there’s NO way of tracking your purchase. It’s almost May and it’s really upsetting to me that this company not only has so many bad reviews, but there’s no way of contacting this site as well. I spent closed to $100 and I refuse to take it at as a lost!!!!!!”

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Posted 4 years ago

“We ordered 3 bathing suits for my daughter and used their sizing guide they provided on their website. The bathing suits were delivered today and the sizing is NOT accurate. My daughter tried on the tops and her breasts are popping out and it was cut super low than what was shown in the picture. We inquired about returning the tops for a different size and were told she’s not allowed to since she already wore them!!! Seriously?!?!? Never again will we shop from here. Buyers beware”

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Posted 4 years ago

“This was an amazing company and clothes came fast”

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Posted 4 years ago

“I am BEYOND annoyed with this company! Their good prices reeled me in and I ordered some items on the 31st of March, my items were not shipped until the 9th of April and now it is April 22nd and still no items! The tracking information you get is just stupid and is never updated. I spent almost $100 and am very upset that I have yet to receive my items.”

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Posted 4 years ago

“This company is a scam! They give fake tracking numbers. They take forever to ship. They are just a rip off. Don’t shop here.”

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Posted 4 years ago

“A FRAUD!!! They take your money and never send your items.. contacting customer service is impossible.. no contact number you have to create a ticket which no one ever attends to... Never will I be buying From or recommending this fraudulent company to anyone. RUN!!!!!”

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Posted 4 years ago

“I don’t rlly know what to expect since this was my first time shopping from shein. I ordered 11 items for $95.00 on April 14 and it is now April 22 and the order has still not been shipped. I’m rlly hoping the order comes in soon but I have yet to get an update with having contact with shein. I may probably cancel the order since it has yet to be shipped out.”

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Posted 4 years ago

“I ordered two things from Shein about 3 weeks ago and still haven’t gotten anything in the mail. The tracking number doesn’t give me an exact time and is not helpful at all. I would not recommend buying anything from here if you aren’t prepared to wait over 3 weeks for two items. 2 weeks is a reasonable amount of time to wait for clothing. I am very disappointed that I have to wait this long and will not buy from here again. Unless, however, this change is made immediately.”

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Posted 4 years ago

“Love you guys love your taste love your styles. Love the reorder system and notices for it I’m hoping you get more of Contrast collar quarter button floral dress In medium and Smalls that too I’m sure I can rely I Shop for all my friends gifts from Shein Andnever had to return anything ever . You guys keep me alive.”

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Posted 4 years ago

“Okay so clothes may not be a 10/10 perfectly made, perfect quality but I was never expecting that! I ordered size small it’s a little big on me but easily able to take it in! Super cute clothes and I got a lot of accessories for cheap and my heels are great! Even better I live in Canada and it only took a week for my things to get here! I spent 498$ and got 42 items! Great place to order basic items and stylish bling! Below is a photo of a few different pieces I purchased!!”

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Posted 4 years ago

“Can someone pls explain what does this means”

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Posted 4 years ago

“So I spent 110.24 on SHEIN and it’s been 10 days since I ordered it and I still haven’t got my stuff and it was express shipping 😒”

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Posted 4 years ago

“I ordered clothes on the 4th of this month and the tracking hasn’t changed since the 12th.. I’ve tried to get in touch with someone because I’m in the military and leave this base in 2 weeks and haven’t been able to talk to anyone. Disappointed..”

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Posted 4 years ago

Shein is rated 1.9 based on 1,519 reviews