Shein Reviews

Name: Shein
Rating: 1.92

1.9 Rating 1,545 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,545 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 12th January 2025

Tatiana E

Shein 1 star review on 9th December 2024

Myracler

Shein 1 star review on 25th November 2024

Mavs

233

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product fits super well and for the price!? super amazing. i do recommend!”

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Posted 4 years ago

“I am very pleased with me experience with first time ordering. I read a lot of reviews after I placed my order and was a little nervous. My order arrived 10 days after I placed the order and everything was sent. I am happy with the quality of the merchandise, and content with the constant updates on the delivery process.”

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Posted 4 years ago

“For those who can’t find customer service!!!!: download the shein app and under where it says me it shows where you can reach customer service. Then once clicked hit need more help Where they will ask questions. A robot will answer but there should be a chat button pop up after a few answer questions click it, i think it ask if you want to chat and it should connect you. Hope this helps other because I struggled to find it at first. As far as my entire experience with shein.... Prices were good but it was processing for 10 days before saying shipped. Which I never received and email like they said. I’m not sure how long it’ll take for it to get here after being shipped but hopefully it’s soon. Might update once they get here if they get here!”

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Posted 4 years ago

“I under stand the Pandemic but this is not my first time ordering. They are hard to reach, well impossible because i still didn't did not get in touch with anyone from their company. Not Only did i place my order over two weeks ago but i received updates 2 weeks after purchase basically stating it was out of stock. AFTER THEY JUST HELD MY MONEY! At that point I canceled the order and will never shop here again in life. No professionalism, You will not be able to contact if there is a problem.. JUST DONT ORDER FROM HERE”

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Posted 4 years ago

“I know a pandemic is going around and all but i placed my order more than TWO weeks ago and it still hasn’t arrived. All i ordered was jewelry??? I’m very disappointed.”

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Posted 4 years ago

“The cloths are just so high quality and for a low price? It’s so amazing”

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Posted 4 years ago

“Purchasing makes it difficult when everything is sold out and doesn’t re stock.”

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Posted 4 years ago

“I loved the products I got them within the same month that I ordered them and got a great discount”

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Posted 4 years ago

“I ordered and they took my money , I don’t have a confirmation or anything. It’s a scam”

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Posted 4 years ago

“I have orederd 8 items on different time. I received all the items on given time. I like the their product. I am much happy with there customer service i got diffective product for which they gave me my money back. They have good collection and big discount . I am going to order more for my birthday.”

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Posted 4 years ago

“I placed my order since april 14th and till now i haven’t recieve my Package. Slow process. Is this Shein website a scam? Please let me know😭🧐”

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Posted 4 years ago

“In 2019 I ordered 7 blouses and when I received them about a month later, all of them felt made out of a cheap material that clinged to my skin. 6 were too big and one was really small, all of them were the same size. I sent them back within a week and paid $7 to ship it out and a month and a half later when I finally got my return they kept $8 so in total lost $15. Will not shop from them again.”

Helpful Report

Posted 4 years ago

“I spent about $90 and it was in processing for a week and a half. I get it said it’s going to take a couple more days for them to process but that’s just to long. I was reading some other reviews and saw they where having the same problem. Ive heard good things about shein and maybe I’ll try and give them a second chance after COVID is over. But until then I canceled and going to get my money back hopefully.”

Helpful Report

Posted 4 years ago

“I have ordered from them multiple times during the shutdown. All the products are good quality and same as photos, not like other places. I always order a size larger on clothing, they do come from China and their sizes for females are always smaller than Americans. They sanitize the shipment and I have NEVER had a problem with an order, and I have really high standards. Yes, it does take longer because it comes from China and everything has to be sanitized prior to shipment. Cute shoes, skirts, jogging suits, scarfs, etc. I don't have a clue as to why so many of you people have so many problems.”

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Posted 4 years ago

“I ordered 2 bathing suits close to 3mos ago... they sent only 1 bathing suit 1mo later, it's now 3mos later havent heard anything regarding my missing bathing suit..”

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Posted 4 years ago

“I just bought atleast 6 items for the first time and I thought it’ll be true to its size but it is a smaller fit then expected. I’m supper sad that the outfits don’t fit !! Maybe get a size bigger then what you wear”

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Posted 4 years ago

“Billed me and never sent the product. Do not waste you money!!!”

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Posted 4 years ago

“Incroyablement long franchement! Je comprends que la situation est exceptionnelle mais je n’ai jamais attendu aussi longtemps pour un colis supposément « accéléré ».. J’attends toujours ma commande, cela fait 25 jours maintenant et j’imagine qu’elle ne sera pas livrée pendant le weekend alors je dirais qu’attendre un colis pendant 1 mois est complètement absurde. Je suis vraiment déçu.”

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Posted 4 years ago

“I have multiple orders with SHEIN. Some have come in already and they were fantastic, but others have not even finished processing and it’s been well over 2 weeks! SHEIN isn’t a scam because i have ordered from them before but the processing on these specific orders for some reason is taking way longer than usual. Anyone else having similar experiences?”

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Posted 4 years ago

“Shocking company, order not arrived and can not get a refund....BEWARE”

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Posted 4 years ago

Shein is rated 1.9 based on 1,545 reviews