Shein Reviews

Name: Shein
Rating: 1.92

1.9 Rating 1,545 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,545 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 12th January 2025

Tatiana E

Shein 1 star review on 9th December 2024

Myracler

Shein 1 star review on 25th November 2024

Mavs

233

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 7 new tops for work from Shein about two weeks ago. I received them via courier today and I was impressed actually despite the bad reviews I see now on this website. The items came on time and were exactly what I had ordered. I read the reviews on the Shein website itself for each item I was looking at purchasing (when people posted pictures with the shirts on it made my decision easier), and shopped out of the plus size section. I typically wear an extra large. I’m 190 pounds, 5’3” and my arms are the biggest part of my upper body. I ordered all 1X. I was nervous things wouldn’t fit but for the most part they did! The quality of the material is just as good as anything I’d find at my local mall so I was happy I got the amount of items I did at a fraction of the price. A few of the shirts were looser in areas I’d like them to be but were either shorter in the front than I’d like or fit just right. Overall, I’d order from them again. Just be careful and mindful of the sizes you’re ordering. My friends suggested I order a size up and I’m glad I did.”

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Posted 5 years ago

“Extremely bad service. Didn't receive my order yet. It's been more than one & half month. No mail pertaining to refund or cancellation of the product.”

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Posted 5 years ago

“Ordered a coat. Did not receive confirmation of my purchase, but credit card billed. Can't log back into the site, because once you put in email and password, it brings up a pop-up asking you to complete a puzzle. When trying to drag and drop, the puzzle piece will NOT move. It is impossible to log in to this site. Everything points to a fraudulent site.”

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Posted 5 years ago

“Very bad service , they are mentioning that they delivered to the shipping company shipping company mentioned that parcel is still on transit , both of them trying to be helpless not providing any feedback”

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Posted 5 years ago

“I placed an order for a rosegold dress for my daughter's graduation...it NEVER delivered!!! Although they made claims it did...I have surveillance cameras that prove they never came thru with my order & I'm also a housewife who stayed home waiting for it. PayPal didnt even cover for us either...I will never order from shein again”

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Posted 5 years ago

“What I ordered vs what I received returning Monday. Ugh. Should of listened to the reviews”

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Posted 5 years ago

“Someone used my stolen debit card info. Sooo there's that.”

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Posted 5 years ago

“Customer service is terrible. Never go. Even it doesnt deserve 1 star.”

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Posted 5 years ago

“To start off with the products are of really bad quality. If you don’t like the product and would like to return it... good luck on the refund which you will never receive in this lifetime. Please stay away from this company I literally wasted $200 and even though I did not ask for express delivery I ended up spending $45 to top that $17 more to send the products back”

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Posted 5 years ago

“worst company every... couldn't return the product came so late I couldn't even return it in time”

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Posted 5 years ago

“I ordered a dress with Shein order 102949480 they have taken the first payment and no say they have no record of my order don't buy from this company they'll take the money and you never see the item.”

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Posted 5 years ago

“I ordered an item which I had never received. Now I am trying to call the company and it says that the number is incorrect and I tried to chat with them and it just a robot. So I do not feel like a really good company. I spent 19 dlrs as my first time, because I wanted to try if it was a good company, but I see that isn't good.”

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Posted 5 years ago

“It's a useless app my parcel till now I don't get. Even they are not responding. I tried for refund they are not even giving me a appropriate answer for it very bad service am totally upset with them😠”

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Posted 5 years ago

“There clothing runs big, but I. The website it lists the sizes as normal US measurements. I called to attempt to exchange them and they advised they are not accepting exchanges the months of Nov, Dec and Jan. Also, they will only provide free shipping for 1 item and I would need to pay for shipping of the other 2 items! NEVER was this advised when I ordered the items. This is ridiculous especially since I was going to reorder the same items just in a smaller size! NEVER ORDER FROM THIS COMPANY. The employee was foreign of course, hard to understand and rude.”

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Posted 5 years ago

“Quality is products not up to the mark. Some are even defective. Delay in delivery almost most of the times.”

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Posted 5 years ago

“on time fitted well AMAZING”

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Posted 5 years ago

“BECAREFUL with buying gift cards. I had ordered a 75.00 one and it was not sent to me by e-mail. When I spoke to Lovely Rose on chat she stated that my gift card can not be released because it was flagged for possible fraud and I needed to provide my ss#, picture id and bill of proof of my address (shady). When I went to type her back to cancel the order she signed off. I got in touch with someone else and he stated I can be refunded and I would get an e-mail stating I was going to be refunded. I have yet to received anything. I am dealing with PayPal about this but who knows how this is going to turn out. Please AVOID buying from them. There is obviously a scam going on here with taking your money and possible identity.”

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Posted 5 years ago

“Please do not trust this company shein. i placed a order before christmas and never got the order. then i tried contacting customer service and they kept telling me go back and get my order number in witch they had delete, but at the same time took $71,01 out of my bank account. and erase the history of purchase. do not trust this company. I am contacting my bank about this as well. this company is doing a lot of bad business with a lot of people,”

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Posted 5 years ago

“Daughter received a sweatshirt as a Christmas gift. Washed 1x and garment shrank out of size. SheIN return policy does not accept washed items so would not process an exchange for larger size. The customer chat person cut me off when I attempted to complain about their policy, so I guess I leave my complaint here instead. Will not be giving them any future business.”

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Posted 5 years ago

“So disappointed with this....First of all return charges are applicable..My money is not deposit into my account ...It has take over one month and still...”

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Posted 5 years ago

Shein is rated 1.9 based on 1,545 reviews