Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,518 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pants 1.5 months ago, but i chose wrong size. then i requested an exchange. I posted the pants back as requested and applied exchange to a smaller size. However, I RECEIVED A SAME SIZE PANTS a month later after i spending another $12 for posting back!!! THE 1ST OEDER, THE LAST ORDER!!”

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Posted 2 years ago

“My first time EVER ordering from Shein on Nov 15 2021 and paid for the shipping that guaranteed arrival Nov 25 the latest for a trip I was taking on Nov 27. I called on the 20th of Nov to ask what was the issue as to why my order is nowhere to be found. Nobody had any information. Finally on Nov 24th they email me that it will arrive Dec 1st. I told them to cancel my order as I no longer want or need it because obviously I can’t do anything with the order AFTER my trip. They refused to cancel so I contacted the shippers and had them return to Shein. On Dec 6 they emailed my my refund would be here by Dec 14th the lastest. It is now Dec 19th 2021 and I have NOT received my refund and obviously no clothes. I’ve contacted Shein on more than several occasions to the point where their representative Levi blocked my account from being able to contact Shein altogether so I had to use my second email address to contact them and complain about that as well. The moment I asked for a contact rep from their legal department so that my lawyers may reach out to them, that is when all of a sudden Shein put a senior representative on the case to investigate. Again today is Dec 19 2021 and I still have not received my refund of over $140+ from an order place on Nov 15 2021. My first and last time EVER using Shein.”

Shein 1 star review on 20th December 2021

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Posted 2 years ago

“I have been ordering from Shein for a few years now and have always been very happy with the products and customer service.”

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Posted 2 years ago

“Hotiible level of customer service. They lie about their product and shipment time. They don’t deliver their product in time and give you false promises on the delivery time. For example they say that your item has been shipped and later on you realized it’s been two weeks and they never send out the items. Expect to revive your items wayyyy tooo late. Their quality is poor and they made their clothes with the worst sbd cheapest fabrics out there. If you want a refund, you can only email them and they provide you with limited support. This company is a scam who sends you the cheapest product from China. Their picture and product information are also incorrect. AVOID THIS COMPANY AT ALL COST”

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Posted 2 years ago

“could same one please get back with me It's been 2 months order # GSUMEBOOROOHJOB my order amount is 136.94 I have the Capacity to accept and Tolerate Delay but this is Really getting too Much. I give you 0 for customer support”

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Posted 2 years ago

“They are theives they take ur money and do not send the stuff ,buffalo is pathetic they do not answer calls or what's app ,buffalo says iv paid my tax the problem is with shein ,shein says problem is with buffalo between the 2 iv lost 3k DO NOT USE UNLESS U WILLING TO LOSE UR MONEY”

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Posted 2 years ago

“I paid for my order but Shein says my order is unpaid Capitec: Purchase -R1071.00 from SAVINGS ACCOUNT ref: ZOETOP BUSINESS COLIMI Sandton ZA My order GSHMP853900JBWP”

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Posted 2 years ago

“Such poor customer service. They just want your money and then its up to the luck of the gods as to when u get the order, if you get the order, and the quality of items. Some items are OK. But quality general sucks.”

Shein 1 star review on 10th December 2021

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Posted 2 years ago

“I ordered on the 11th November and still do not have my items as at 9th December. Sent emails and request and still no answer. I think I have been ripped off. Not even an update of where they are or how much longer. Totally dissatisfied with Customer support - WHAT CUSTOMER SUPPORT”

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Posted 2 years ago

“I must say that I was very happy buying at Shein, until I placed a large order to try on several dresses. I kept a dress that costed around £25 and I had to pay more than £40 for handling fees on my return. I wasn't aware of that as they advertise free returns. I feel scammed and very disappointed as they did hide these fees trough the purchase and return process. I tried to communicate this with the customer support several times, but they are not offering any solution, just to bare with it. They are saying that these fees are from transportation, labor wage and other costs in specific markets. What!!?? Totally disappointing and not even worth it.”

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Posted 2 years ago

“Horrible customer support. Horrible website and account management. My order didn’t show in my account and therefore I couldn’t return the item! Even though I had confirmation email and receipt. Never buy from them again!!”

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Posted 2 years ago

“Missing item stolen by someone in staff when it got delivered. No way to contact customer service or raise a complaint. From what i understand, this is a common issue with shein .. avoid shein at all cost.”

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Posted 2 years ago

“Trying to return my items and unable to find items to return. very difficult to obtain information, it says it was deleted. Just want my money returned.”

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Posted 2 years ago

“Great quality items, fast delivery good sizes and all round on trend fashion at very reasonable prices”

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Posted 2 years ago

“So I originally write a bad review about Shein in regards to a missing item but feel like I need to edit my last post. Shein did an excellent job correcting their mistake and quickly shipped my missing order! For those having difficulty I highly recommend the live chat via the Shein app from GooglePlay. Customer service was prompt and very easy to work with. Overall great experience. Thank you Shein!!❤”

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Posted 2 years ago

“If I could give a -5 star I would. I have not received my orders. They ship from China. They do not care to resolve the issue and I will have to go through my bank and dispute the charges.”

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Posted 2 years ago

“I do not want to give even a -1 star. This is pure junk. Dresses are so cheap quality and false delivery promise. They charge extra shipping costs for fast delivery and deliver later than normal delivery. Refused to refund the extra shipping costs. Packing was so bad that they put 6 dresses in a polythene bag where you can pack only one dress.”

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Posted 2 years ago

“On the 27th of October I submitted and pay my order. It is the 29th of November and I didn’t received anything yet. On the 12th of November is was in transit in Sandton. This is not good!”

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Posted 2 years ago

“Shein has miss or hit products. But most of the reviews will tell you what you should know.. I love more then half the products I've received. Right now I am noticing that my shopping cart totals for $10.00 more then the actual dollar amount of the items I have in my cart. I never noticed before because I was excited about the items I found. But now no matter what I take out of my cart or add to it the total is $10.00 more the the dollar amount in the cart. The calculation does not add up. So Shein it adding $10.00 to your order with no explanation. I can't find a way to contact them to resolve the issue.”

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Posted 2 years ago

“Received my order yesterday for my daughters Xmas presents the pjs was covered in blood absolutely disgusting, customer service was no better either now I have to go post back to them very inconvenient”

Shein 1 star review on 25th November 2021

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Posted 2 years ago

Shein is rated 1.9 based on 1,518 reviews