Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,579 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They refunded my order without telling me why, when I looked in the refund history it said I requested a refund when I didn't, and when I reordered my items all of them had gone up in price”

Helpful Report

Posted 3 years ago

“shitty ass scam artists. i hope the ceo stubs their toe every living day they have left.”

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Posted 3 years ago

“this is a fake company.do not order or buy anything.its a big fraud. i lost my money.”

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Posted 3 years ago

“I ordered clothes on the 27 August. I still haven't received anything. I've been scammed over R1200”

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Posted 3 years ago

“I ordered 1.5 to 2 sizes larger than I normally take abs the items were still too small. Quality was okay at best. Didn’t realize items could not be returned or exchanged. Total garbage.”

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Posted 3 years ago

“Ordered 3 outfits for my birthday almost a whole month in advance, by the end of the first week I knew my items weren’t coming! No update after the shipping notification! Couldn’t cancel the order because it was already shipped out but since I wouldn’t have it when I wanted it, I just wanted a refund! They said I’d have to wait to finally receive it, send it back then get a refund! Unbelievable! First I have to settle with spending money on something I won’t be able to use, then I have to still wait on it to send back for a refund! BIRTHDAY CAME AND GONE, items never came and I still have no refund, also still haven’t bought anything else from the site…I’ve posted their reviews on my Facebook, BEWARE OF THESE SCAMMERS I LOST $165 TO THEIR PRACTICES”

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Posted 3 years ago

“Very bad customer service, they dont give a refund and a lot of things are very different in real life than in the photos. I am seriosly considering taking legal action as i literally talk alone, the customer service is useless and they are really ignorant, unless you are 100% sure you wont return the items, dont buy from there, i lost a lot of money for this disgusting company”

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Posted 3 years ago

“I was charged shipping even though I was offered free shipping. This will be my last order. They lost 4 loyal customers. Horrible customer service! ZERO STARS!!!”

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Posted 3 years ago

“I found that the metrics used to size the clothes are off, many of the clothes I ordered didn’t fit. The price matched the quality. My order was also late. A disappointing experience.”

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Posted 3 years ago

“Shein is so unprofessional, I'm still waiting for my clothes even now and their estimation to deliver wa 13-18 August. I ordered on the 24th of July.”

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Posted 3 years ago

“Recently I bought 100 to 150 dollars worth of SHEIN clothing, and a lot of things did not fit so I wanted to return everything that didn't fit, so I went to the website to return it and it told me that I had to pay $7.99 if I wanted to return the items I feel I shouldn't have to pay to return things I will not be buying from here again!!”

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Posted 3 years ago

“PLS BEWARE! SHEin is shipping packages that contains bugs. I assume they have infestation at their warehouse. This problem is happening with similar companies atm. I found red ants into my packages and some people have reported getting fleas, spiders and other bugs inside theirs. If you are going to receive a package soon, PLS WASH ALL OF THE ITEMS AND GET THE BAGS AND THE BOX OUTSIDE.”

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Posted 3 years ago

“Despite several attempts for a refund I still have not had my money back. No customer service, no phone number and only an automated line. Very disappointing. Do not order”

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Posted 3 years ago

“BEWARE of quality of product and sizing. Also if you need to return the item they will charge you over $10 to return often giving you a refund of under $3.”

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Posted 3 years ago

“You need to stop using aramex for shipping cause nw our orders are stuck at OR Thambo. Its been a week without update. Find yourselves a better courier company cause your loosing costumers”

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Posted 3 years ago

“Shein are crooks. They have taken my daughter's money and are pretending they have not received her return package, despite their courier Hermes confirming it had been delivered. Just a scam, avoid.”

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Posted 3 years ago

“The website says any purchases above R1050.00 shipping is free which is not true. I was charged R508.00.When queried with the shipping company, they said the seller said I am liable for the fee. When I queried with seller no answer. Extremely disappointed with the customer service. I'm sure no one even looks at these reviews. They deserve a 0 rating.”

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Posted 3 years ago

“They are stealing artists work without crediting the artists!! They are really hurting small business artists. This should be stopped.”

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Posted 3 years ago

“My first time using Shein has been a disaster and I am highly disappointed. My package was scheduled to arrive between 15 and 20th July but was incorrectly sent to Mauritius and has been there for over a month with no action from Shein or the courier Aramex. I have communicated with Aramex support on numerous occasions and they have been of absolutely no assistance in retrieving my package. I am so disappointed. I'd been looking forward to receiving my parcel and its turned into a horrible experience with no assistance whatsoever. If I could give a '0' rating I would. So so disappointed.”

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Posted 3 years ago

“My order was never delivered, however Shein record shows it delivered. I followed up with Shein for 14 days without any outcome. Absolutely poor support from Shein”

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Posted 3 years ago

Shein is rated 1.9 based on 1,579 reviews