Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,518 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My shipment is over two weeks late and as an apology they sent me 50 shein points (equivalent to approximately $0.50) and they expire in 30 days… ridiculous!”

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Posted 2 years ago

“SHEIN, I will never shop online with this shop again!!! Your goods takes forever to reach you. They say free shipping but never mentions the customs duty. After a month I am still waiting for my order!!!!”

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Posted 2 years ago

“Be ware of the ridiculous amount that can be charged for custom duty. I bought similar number of items and paid x amount on duty , I tried again and the next order was 4x the previous custom duty paid did not make sense. They don't have any customer service only robots. Also my order payment they deducted more than what the charge was. Its very suspect”

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Posted 2 years ago

“If I could give this company zero stars I would. My friend said that they really loved the store. I was very excited to give them a shot. Unfortunately the large order that I ordered was missing five items. I reported this through customer service. no one responded for over 24 hours. I had to check back in with them after a three day investigation. They proactively never reached out to me. They responded with my package was the right size and if I do reach out again my credit score would be effected. So now I am out of money my missing items and a threat on my credit score. I am so angry I am never shopping here again.”

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Posted 2 years ago

“They only took my money and said the order was cancelled because i failed to pay im verry angry”

Shein 1 star review on 21st November 2021

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Posted 2 years ago

“Very impressed with Shein, i cancelled an order after paying for it and was refunded within a few days.”

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Posted 2 years ago

“Shein clothes are very cute, but everytime I pay for express shipping it still takes the same amount of time!!”

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Posted 2 years ago

“mixed quality, but in general good value, and no hassle returns”

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Posted 3 years ago

“Never received what I bought was like my money was just withheld to give me back after almost a month of waiting”

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Posted 3 years ago

“MY ACCOUNT WAS HACKED. Someone in Mexico has used my account to purchase HUNDREDS of dollars worth of goods. I keep reaching out to Shein for help - NOTHING. I am going to seek legal advice.”

Shein 1 star review on 13th November 2021

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Posted 3 years ago

“Tried to communicate with customer service bit not possible. I bought a medium support sports bra that I cannot wear because it "rides up" I didn't realize it would do this when I first tried it .”

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Posted 3 years ago

“It took over 2 months to receive a damage piece of glass. This is not what I ordered nor is this something that I would expected to receive. The item arrive damage and incorrect.”

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Posted 3 years ago

“Value for money good quality items true to Web description.”

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Posted 3 years ago

“Quality is horrible. 90% of the dresses fail apart after 1 use. I've had most come apart after 1 hour. See photo....horrible scam.”

Shein 1 star review on 10th November 2021

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Posted 3 years ago

“GSHMEN005000S1P I have been waiting for nearly 1 month for my deliveries with no help. I have messaged via Facebook with robot replies. What a joke. I guess the next thing is legal”

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Posted 3 years ago

“I ordered the wrong size duvet cover but unable to return the item as when I log into my account it says I don't have any recent orders. I only received the item today so I have no way of returning it and getting a refund. Won't use Shein again. Poor. Very poor.”

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Posted 3 years ago

“This company shouldn't be allowed to trade! There's NO refund on return items! Don't waste your time!!!!!”

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Posted 3 years ago

“You get what you pay for so I would say keep that in mind, one thing that really made me happy is a few of the peices were real crystals. Read reviews before you decide on an item, I try to only buy items that have costumers pictures on them, I've also learned sometimes you have to wait a month or more for your package which stinks but "customs" I wouldn't order if you need something by a specific date unless it's 2 months from that date. Most things are coming from china.”

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Posted 3 years ago

“Honestly I don't know if I have the right to review because my experience has been awful. I ordered a dress on September 9th for my best friend's wedding (October 2nd) and even paid 14,880KRW ($12.63) for express delivery. I recently moved to South Korea and ordering online is hard for me becaue I've not completely masted the clothing sizes, so I deliberately went to Shien because I knew they were international so I felt it was a safe bet ordering from them. When ordering I was also charged for a shipping guarantee (I assumed that meant my order would be arriving on September 25-27 as stated on the app). I messaged them on the 28th asking for my dress and thwy told me that if it didn't arrive with 7 days I would be refunded for delivery charges. The issue was I needed the dress within the week for the wedding, but the dress arrived 16 days after it was supposed to arrive. The customer service agent that I spoke to told me to reject the package... when it arrives. The packaging is not branded or labelled and it wasn't until a few seconds after the mail man shoved the order along with my other mail that I managed to inspect the package. So of course now I had to go to the post office to pay to return the package... I didn't even bother opening the original packaging, let alone try it on because I was that annoyed. But still I had to spend even more money to return it than I did to make the purchase since it was an international package. The same customer service told me it was impossible to receive refund for the cost of my return because I didn't reject it as she instructed. Eventually I was told I'd recieved a full refund (excluding the return fee of course) and, keep the dress which I had returned a few days prior 'as a gift'. I got an email from SHIEN saying it would take 2-6 business days. They same Customer Service agent said it would take 7-12 days. It's been 12 business days and still nothing. The app said I've been refunded. I have not. The automated service is now saying it will take 2-14 business days. I don't get why I'm getting 3 different information, despite SHIEN withdrawing the money from my account within seconds...MAKE IT MAKE SENSE. And to top it off, they deleted my initial review left on the website.”

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Posted 3 years ago

“I ordered express delivery. They shipped it through fed ex. They tried to deliver 3 times. They would leave a note and I would sign it for them to leave the package. I even went on the delivery manager to change the shipment to LEAVE PACKAGE. They still refused to leave it, so I went to the fed ex location the day after the final attempt, and they said that SHEIN said to destroy the package after only a week time frame of trying to get it, so they wouldn’t have to pay the return fee. So I lost 100 dollars, and they won’t do anything to fix it. Awful company. Just hope that your package gets delivered or else they’ll destroy it. WHO destroys a package? Worst company ever.”

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Posted 3 years ago

Shein is rated 1.9 based on 1,518 reviews