Shein Reviews

Name: Shein
Rating: 1.92

1.9 Rating 1,543 Reviews

20 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,543 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 12th January 2025

Tatiana E

Shein 1 star review on 9th December 2024

Myracler

Shein 1 star review on 25th November 2024

Mavs

233

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My package was delivered to the wrong address. SHEIN refuses to help. FedEx simply asked for them to file a complaint so I would be reimbursed. Non existent customer service.”

Helpful Report

Posted 7 months ago

“I made a return but ups lost my package, UPS returned the money to SHEIN, but SHEIN never returned the money to me. While this was going on, they said that the refund period had expired. This is how SHEIN received double payment for one product! The service is terrible and you are not protected in any way! Save your money, even a penny, and buy in stores that have good service!”

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Posted 7 months ago

“I have ordered several times from Shein and have never disappointed. The prices and quality of my dresses were decent and affordable. The shipment arrived on time and in individual bags. Thanks Shein team.”

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Posted 7 months ago

“at 90% off, prices were still too high!”

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Posted 7 months ago

“I ordered 22 items and guess what? They sent me someone else’s order with only 3 items. After I talked to them via customer service we agreed that they will refund me the items that were sold out, and resend the rest.. (I asked for a refund of the sold out items to my bank account and they refunded my shein wallet as if my requests have no meaning to them)!! Now I received a message that if I want the other items I must add them to the cart and order them again myself, and that I will get the refund for my order once I return the wrong package that I received. First of all it’s their fault that I received the wrong package so the refund should have been delivered already and I shouldn’t have to wait for a mistake THEY MADE. I also order from shein every month and I don’t think I will order again. They only reply once every 24 hours and it’s no help at all they don’t care!”

Helpful Report

Posted 7 months ago

“I returned some of my order and they didn’t give me all of my refund! They kept $46.97. I’m filling a complaint with the BBB, since there’s no way of getting ahold of them. Don’t waste your time buying from them.”

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Posted 7 months ago

“Very happy with my order … and the price are fantastic !!”

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Posted 7 months ago

“I bought a pair of jeans and it’s way too big on me. I try returning it the same day that I received it. The jeans cost $35 and they’re charging me $37 to reach to return it and I never had a return before so why are they charging $37 to return something I paid $40 for is it worth it? I think I’m gonna go back to my fashion over and chic me.”

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Posted 7 months ago

“Terrible service from them and their courier. Will never use again. Have instructed paypal to manage the situation.”

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Posted 7 months ago

“I ordered long sleeve swim suits and I wanted to return what were not fit.But they told me they were on promotion and I can NOT return them !now I have dollar 130 items on my hand , I don't know What I am going to do ! very disappointed !!!!”

Helpful Report

Posted 7 months ago

“I ordered few items and wanted to return without using it! They said they were on promotion ( I did not see any sign for that!!!) and cant be returned! I wrote them 10 times , finally they accepted only few of them for return. I have thrown them away and lost dollars 130!!! It is not trustable customer service :(((”

Helpful Report

Posted 7 months ago

“Ordered and they show no order and no way to return the items that do not fit. Zero way to contact them or ablity to return as they delete your orders. Have to have credit card company go after the money from them.”

Helpful Report

Posted 7 months ago

“The first purchase and also my last purchase. I am very disappointed on clothing quality, size and materials. Thus, I have deleted the app. I will not buy anything from SheIn anymore. Uniqlo is still the best.”

Helpful Report

Posted 7 months ago

“This was my first time shopping on SHEIN and it was one of the worst experiences. I spent close to $500 and one package that contained 10 items of clothing is unaccounted for as well as FedEx has no idea as to what happened with this package. I filed a claim with both SHEIN and FedEx and neither one is willing to take accountability for this problem. I would NEVER shop here again! Cheap is not always good. Don’t shop here! Customer service advised me to reach out to FedEx, however, why should I have to when they’re your vendor and I’m the one at a lost. Just ridiculous.”

Helpful Report

Posted 7 months ago

“The clothing is great I would give it 5 stars , but the fact that you can't reach customer service takes it down to a 1 star. No phone number, no live agent and the chat constantly redirects you once you click on the order you have a issue with .”

Helpful Report

Posted 7 months ago

“Utterly frustrating to deal with. Worst customer service and uneducated “fraud team”. My order was shortly flagged by security for fraud check. They demanded screenshot of the transaction showing on my bank account. Sent. Rejected. Sent it again. Rejected again. Logged into my banking website to send screenshot from statement. Rejected. Sent screenshot from mobile app. Rejected. These foolish people don’t even know what they are looking for and asking for. Eventually after 4 or t attempts. They said I failed the checks and cancelled my order. The refund was processed and I received less money back into my account than what I paid them. They are unhelpful and utterly useless. Heartless. I will never try shop here again.”

Helpful Report

Posted 7 months ago

“Doesn’t let me return”

Helpful Report

Posted 7 months ago

“I would give them a zero if I could. They stole 89.00 from me and said it was delivered. There was a package from FedEx with earrings in it. I have never received my clothes. I wrote to them and they did nothing. I would not order from them as they do not stand behind their company. Their clothes are super cheap and when you wash them, they shrink. Terrible company!”

Helpful Report

Posted 7 months ago

“They are terrible company. They sell the cheapest quality of clothing that carry chemicals and all their games that they say they’re gonna send you free stuff. They donuts all a scam so don’t waste your money on this site.”

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Posted 7 months ago

“Even Shein is not eligible for 1 star. Totally waste. Very worst customer service I have ever seen. Trying to return a product, but very difficult. Still waiting for the pick up, but these simply replying "We will arrange for a pickup". Guys please avoid this, go for good E-shopping.”

Helpful Report

Posted 7 months ago

Shein is rated 1.9 based on 1,543 reviews