Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,516 Reviews

21 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

223

Anonymous

Anonymous // 01/01/2019

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“So happy thAnK YoU”

Helpful Report

Posted 6 months ago

“SHEIN scam me $95 of an order that I’ve never received”

Helpful Report

Posted 6 months ago

“Shein’s return/refund process sucks. Client has to prove by providing pictures that items don’t fit otherwise client can not file for return ! I have never seen anything like this anywhere! Then secondly refund is not full: SHEIN seems to be keeping some of return’s expense from your refund! So you are returning the items and they get to sell them again and keep the money from one item to cover for expense incurred?? In the end client sees that return/refund is not worth time or money and ends up keeping wrong items at a loss. But SHEIN will be biggest loser in the long run because client moves on. Shein is an incompetent greedy and dishonest name, people be warned!”

Helpful Report

Posted 6 months ago

“Don’t do it! As the saying goes there’s no problem until there’s a problem. I recently ordered almost $400 dollars in products, the order was delivered by DHL who unfortunately delivered the package unauthorized and was ultimately lost/stolen. Although DHL acknowledges they are at fault SHEIN refuses to refund my money! And continue to push me to resolve the issue with DHL who have confirmed the delivery is insured by SHEIN their customer. Think twice before ordering anything especially for US customers. We have no protection. In my view SHEIN and DHL have no integrity and have no care for their customers. Rethink spending your money here.”

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Posted 6 months ago

“wanted to return a pair of shoes ,said i couldnt because it was a promotional item ,is this how they get round no refunds ,wont buy from them again”

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Posted 6 months ago

“Package was lost shein doesn't have anyone you can speak with over the phone so I emailed the letting them know my package was lost never received they didn't do anything about it also they'll mail you out worn clothes with no tags please be cautious shopping on this app”

Helpful Report

Posted 6 months ago

“i ordered 18 items which i thought was from shein. when i ordered, it changed to sheonline and i cant get hold of anyone. i want to order from shein but i keep getting sheonoline Colline”

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Posted 6 months ago

“Honestly it's almost been a month and my order has not arrived. Was waiting for some tops because I'm leaving for a trip tomorrow and still not here! There is no immediate customer service in any way shape or form. You can try emailing but good luck. Very frustrating. Their sizes are always off. Can't they just add a phone number for customer service? There is no customer service here!”

Helpful Report

Posted 6 months ago

“I got a call at 3 am and honestly thought it was a fraudulent caller, cause I never had a delivery at 3 o'clock in the morning. I keep trying to reach out but to no avail. No one is reaching back out at the number provided. I've left several text messages. My email bounced because their emails are full. I'm so dissatisfied and disappointed.”

Helpful Report

Posted 6 months ago

“I'm not satisfied. I didn't receive most of my order but got charged and it's difficult to get in contact with shein and to speak to a person. I wish it was as easy to speak to someone as it is writing this review.”

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Posted 6 months ago

“I KEEP EMAILING THEM ABOUT ABOUT MY REFUND NO RESPONSE...AFTER MORE THAN 3MONTHS THEY WILL TELL ,I EXCEED THE LIMIT ...IF THEY DON'T RESPOND I RECOMMEND TO DISPUTE THIS FROM MY BANK RATHER THAN THIS LONGGG AND WASTING TIME TO KEEP ASKING MY REFUND!!!! NO FOR SHEIN EVERRR”

Helpful Report

Posted 6 months ago

“I have tried to p tact them several times for a refund to no avail. Clothes are very cheap and don’t look like there pictures. Don’t waste your money. They will never refund it, Carol Serns”

Helpful Report

Posted 6 months ago

“Horrible company. No customer service. Everything about them is horrible. Every once in a while, you might get something good off there. The return policy, the delivery, refunds all bad business. Do not recommend shopping on this app at all. They have sent me ripped and broken items and then made me pay to return them. When you have a problem, there is no one to speak to and no customer service agent to even chat with. Be very careful shopping on this app because it is all around horrible. 0/0 DO NOT RECOMMEND!!!”

Helpful Report

Posted 6 months ago

“Menteurs Anarques mauvaise expérience d'achat commande jamais livré service à la clientèle inultile”

Helpful Report

Posted 6 months ago

“This store is a COMPLETE joke! They don't honor their price adjustment policy! I purchased MANY items and within a couple of days, the price was reduced significantly! I get a pop-up that the price isn't lower than when purchased????? REALLY?! I brought this to customer service's attention who asked me to send them screenshots of my order and the current prices, which I did and it took me almost 15 minutes to do so! What do they tell me? I didn't meet the criteria?????? WTH?! The bottom line is that these scammers don't honor their policies...PERIOD!!!!”

Helpful Report

Posted 6 months ago

“The delivery was fast, the clothes ordered were as expected, but no tags with laundry information, okay for the prices, but, I probably won't order again as I have read several not great reviews. Went on and deleted the app lol”

Helpful Report

Posted 7 months ago

“I have been ordering from Shein for 2 years and I have always been satisfied with their quality. I order something almost every month and they always came within the deadline on the application.”

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Posted 7 months ago

“I have been ordering from shein since last year and this time I'm very disappointed i will never order from shein again,I have 2 packages last month March which I only received this week in April and there are missing items in both packages, i have 14 items missing from Shein😭,and the stuff they sent me were too small, very cheap like second hands ,and their customer service is so bad very creepy, I will not order from shein again. I'm very angry and disappointed with shein”

Helpful Report

Posted 7 months ago

“Very bad customer service All sizes are different and the care only about collecting money from customers I will not do this mistake again and buy from you anymore”

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Posted 7 months ago

“Scam .I have been spending thousands of pounds and never received coupons or discounts.”

Helpful Report

Posted 7 months ago

Shein is rated 1.9 based on 1,516 reviews