Shein Reviews

Name: Shein
Rating: 1.92

1.9 Rating 1,545 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,545 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 12th January 2025

Tatiana E

Shein 1 star review on 9th December 2024

Myracler

Shein 1 star review on 25th November 2024

Mavs

233

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DON’T buy from here. I’m a 5’2 100 pound girl and got a size small all the reviews were super good. The shorts are extremely baggy and the shirts are very loose. Terrible quality and can be ripped super easily.”

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Posted 4 years ago

“do not shop here please im telling you they are a scamm and liars”

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Posted 4 years ago

“This has been by far one of my worst experience when it comes to shipping and I want to just blame coronavirus but I haven’t received my oder it’s been going on a month I am not just being told that my oder was lost after being told to just keep checking the tracking number at this point I don’t think will ever re Oder from here and not to mention I was given like a few dollar credits that I have to use at certain time but if I didn’t recieve my first oder why would I oder again very dissatisfied”

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Posted 4 years ago

“I ordered on the 13th March and still waiting for my order to arrive. I understand the lockdown but it’s a bit ridiculous you can’t get hold of anyone to find out where your order is. I doubt I’ll get my ordered so I’ll definitely never order again and I’ll be telling all my friends not to order. I can see from the reviews most people are unhappy. My order was shipped on the 21st March and I’m still waiting. Waste of time and money”

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Posted 4 years ago

“It’s been 44 days since I ordered and my parcel is no where in sight. What a mess of a company. Waste of time and money. I’m so annoyed”

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Posted 4 years ago

“DO NOT ORDER FROM SHEIN! PRODUCTS ARE JUNK! YOU CANNOT REACH THEM FOR A RETURN- THEY IGNORE YOU AND THEN IT IS TOO LATE TO RETURN ITEMS!!!!!!!!!”

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Posted 4 years ago

“It's been ten days since my credit card was charged and USPS tracking indicates the package has not even been delivered. Is Shein a scam?”

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Posted 4 years ago

“I honestly understand it's hard for the company to deliver but it has been more than three weeks since I placed my order. The time for delivery said by them was around 7-14 days. I have lost all hopes for this company. At least hoping the quality will be good after all this waiting.”

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Posted 4 years ago

“I had really avoided writing reviews for shein, but it's getting out of hand.I have already paid for my orders I received a call from the agent from the country I am in and told me would deliver my item's but it's already by three day's late!! To my surprise when I track my order I get feedback that the customer is not available when they didn't come to my location, please talk to the service provider I need my order it's been in my ctry for already 10 day's!!”

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Posted 4 years ago

“Got these for my wife - they were ok, a couple of the dresses were wearable, but overall the stuff she has received has been kinda crummy - it's too bad because i like some of those styles - seems a shame to have such a nice online storefront for such an overall bad customer experience”

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Posted 4 years ago

“My experience was great. Loved the clothing. Fast shipping. The quality wasn’t the greatest but... you get what you pay for. It was still very wearable. I had no problems with Shein until all of my accounts started getting hacked. My email, Instagram, spotify, all of that jazz. Come to find out this was all related to making an account on Shein and giving them my address. Their whole system had been hacked! I ended up having to change all my passwords and putting security on them. Wish this website has been great but it bombed. Will never be ordering again.”

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Posted 4 years ago

“Absolute garbage. there is no customer service. there is no way to communicate and get update on my order which is over the expected time of arrival. still donno if my order will ever arrive. Never purchasing from Shein again!”

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Posted 4 years ago

“Horrible quality, wasted 150$.”

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Posted 4 years ago

“PLEASE SAVE YOURSELF YOUR TIME AND MONEY. Nearly ever single item I ordered was savagely sewn, rough cut edges, things are falling apart, there are more than just loose threads everywhere. Their clothing is so poorly made. Out of some of the items I bought were two shirts, same size and style, yet one is clearly two sizes bigger. They are extremely unhelpful with their customer service and don’t even actually respond to your issues. They just keep stating that there may be a “delay due to flights etc” even after stating I received my package and sending them pictures of the six defective items.”

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Posted 4 years ago

“Did not receive the product I ordered I was given something completely different. I ordered a BLACK jacket instead received some tent looking GREY nighty! So disappointing! Will never order from there again. Waste of time and Money!”

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Posted 4 years ago

“I order my clothes with my friend May 7th at the same time. She got her package May 20th. My package says a label was made and USPS is waiting for the package. USPS told me to check with the shipper because the package was never shipped. I asked Shein over and over what was the issue. The only responds I got was a sorry. NEVER AGAIN ! I spent to much money.”

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Posted 4 years ago

“I had no problems whatsoever on shien. The clothes came earlier that expected and the quality was great for priced so inexpensive.”

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Posted 4 years ago

“Do not order. You will never get your things. I ordered over $200 worth of clothes on April 27th it's now May 22nd and I still haven't received my order. USPS tracking says on May 7th a shipping label had been created, but has not updated since. Almost a month to get an order of clothes? and Shein customer service is terrible. It's impossible to reach them.”

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Posted 4 years ago

“This company is from mainland China. I didn’t realize. No customer service and the quality of the clothing is just ok. No wonder it’s cheap, will not shop here again”

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Posted 4 years ago

“I ordered on May 3rd & I still have not recieved my order. The USPS tracking has not been updated for like 10 days & it says pre-shipping. Summer is gonna be over by the time I recieve these clothes.”

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Posted 4 years ago

Shein is rated 1.9 based on 1,545 reviews