Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give this company a zero if I could. I am in UK and purchased some items and wanted to contact the company re returning some items that they say are not returnable. However the UK customer rights are that they can be. I have tried to contact their customer services but there are no contact details available for this company and they do not respond to messages to discuss the issue. Use them at your peril especially if you want to return anything.”

Helpful Report

Posted 4 years ago

“Shien sells swastika necklaces!! They have removed the word swastika but the item still remains available. DO NOT support this company that supports hatred & systematic mass murder !!!”

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Posted 4 years ago

“Muy mala experiencia casi un mes esperando parack me dijeran k no saben pork me devolvieron mi paquete. Si me devolvieron mi dinero pero creo k si no tenian la melcancia me lo devieron haaber dicho al momento no al mes ...Ademas lo unico k recibi muy mala no creo k sobreviva una lavada!!”

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Posted 4 years ago

“I had to return some items and shipped them out with the label they emailed me to return...it's been a month and half since I shipped but I haven't heard back or received a refund.”

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Posted 4 years ago

“They put the wrong address on my package so now it’s going back to them. I already talked to Canada post and said it was Shein mistake not putting the address. Now I can’t even contact them to see what is going on or even get my refund back. DO NOT BUY from them”

Helpful Report

Posted 4 years ago

“I have seven items that I have been trying to return for almost two months! U fill out the info and when I get to the second last screen it will never advance to the last screen! I am stuck with these items even thoughthe were all returnable”

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Posted 4 years ago

“Poor quality clothes and nothing can be returned. How convenient.”

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Posted 4 years ago

“Bought 4 bathing suits. They all fit small now I cannot return them and they do not want to give me a refund. I want to speak to a live person not to someone in a chat that all they do is tell me they cannot help me.”

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Posted 4 years ago

“Got everything I ordered for in a good amount of time, the top for the swimsuit was slightly small but that’s fine.”

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Posted 4 years ago

“LOVED IT, SHEIN DID ME RIGHT !!!! Got my white jean skirt, looked n fit great. CORALINLIN IS THE ONE YOU GOTTA LOOK OUT FOR!!!!!!!! HORRIBLE FABRIC, NOT SAME COLR I ORDERED, NOT SAME CUT OF SHIRT, WAS OL' LDT MATERIAL... HORRRRRRRRRRIBLE. SHEIN WAS EXCELLENT!!!!!:):):):)”

Helpful Report

Posted 4 years ago

“This company is using Islamic Prayer Mats as decorative carpets to profit off them. That is an extremely twisted, sick and disgusting thing To do to someone religion. This company needs to learn to respect and needs to give those prayers mats back to the Mosques. They have absolutely NO RIGHT to do this. Terrible company.”

Helpful Report

Posted 4 years ago

“Worst shopping experience ever. Item I received was several sizes too small and very poor quality. I paid the shipping cost to return it and they didn't even give me a full refund for the cost of the item. They refunded me $10 for an item that cost $19.00 - terrible. The cost to return was almost that much, so I'm out almost $25.00 - just disgraceful. I should have just given the jacket away to someone. An expensive lesson learned, never to be repeated!”

Helpful Report

Posted 4 years ago

“Sent the wrong item. No contact number to call. No reply message within the 48 hours they stated on their website. DO NOT RECOMMEND. First and last time purchasing from this company. Negative Stars.”

Helpful Report

Posted 4 years ago

“I haven’t received my refund for items returned to you by Royal Mail On the 2nd June? My order no Is : MB637489645GB There is no one to call or email? Thanks Helen”

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Posted 4 years ago

“In this quarantine time, they delivered late it's unavoidable, I ordered maternity dresses, they are soo comfy, thanks to shein...”

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Posted 4 years ago

“I loved it from the packaging to the material. The only issue I had was I got a pair of size 10 sandals could have been my mistake or theirs but all my other shoes were in the right size. But I'm not returning it. I don't care this was my first online order for clothes can't wait to order again I did a Shein unboxing video on my YouTube channel. Ur Wa-Wa gurl..♥️♥️”

Helpful Report

Posted 4 years ago

“Very good company ,prices are affordable majority of my wardrobe is from shein.i also but my baby clothes from shein I have bought clothes from sale in advance for her so it works perfectly”

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Posted 4 years ago

“My Shien Experience was great every thing came fast I got nofications and where my packages was everything arrived on time and the clothes were great quality”

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Posted 4 years ago

“I normally receive parcels on time and the clothes are nice and pretty and good quality. I have been waiting almost 2 months for my latest parcel which I have not received, no email to say it's on way,just heard nothing, but I've paid for that parcel that I never got.”

Helpful Report

Posted 4 years ago

“Ordered in May and to date have received nothing and they don’t respond to me. Never again will I use this company.”

Helpful Report

Posted 4 years ago

Shein is rated 1.9 based on 1,519 reviews