Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,518 Reviews

21 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shein is like a Drop-shipper, orders are ship from China and the money ship there as well. Takes a long time to get your merchandise and to get a refund if you are lucky. YOU WILL BE DISAPPOINTED! If you don't read the description, 90% of the products are made a super light-weight polyester fabric for the purpose of shipping it cheap and the quality is extremely poor. Something to be expected coming out of China. Buy at your own expense.”

Helpful Report

Posted 2 years ago

“Very disappointed, will not be ordering from this company ever again. Appalling customer service. Impossible to return items to obtain a refund leaving you with clothes you don’t want and are unable to return and therefore out of pocket. Cheap fabrics, environmentally bad company- to be avoided”

Helpful Report

Posted 2 years ago

“I still have two outstanding refunds that they have not refunded to my credit card. It’s been over a month. It was extremely difficult to get a hold of someone from this company. I finally manage to chat with a customer service representative, they gave me two reference number for the two refunds, but upon calling AMERICAN EXPRESS, this transaction was actually not even posted by Shein. It was 20 July when they confirmed my refund. Up to now, I still have not received it. I am extremely disappointed to say the least. Their customer service is the worst and you won’t get any support.”

Helpful Report

Posted 2 years ago

“The customer service dealing with my refund was NOT helpful at all. They were not willing to work with me, so unfortunately I never got my refund after I returned the items.”

Helpful Report

Posted 2 years ago

“Shane is just such a scam website… I never got my items and they never gave me my money back… and they sent me an email that they cannot do anything if I don’t get my items… Don’t buy on this website is such a scam…”

Helpful Report

Posted 2 years ago

“Disappointing customer service. Shein sent the wrong item and refuse to refund!! They need me to print the label and go to post office to return the item. I told them I do not have a printer at home. Online shopping is all about convenience. I ask them to send me a return package and label, so I can post the item back but they refused!!!”

Helpful Report

Posted 2 years ago

“Super valikoima tyylikkäitä ja moderneja vaatteita, laatu vastaa hintaa, kiitos hyvästä kokemuksesta. Suosittelisin ystäville.”

Helpful Report

Posted 2 years ago

“On a scale 1-5 they get a 2.5 + the-the biggest negative and why I’m here. They charge me shipping on a SUNDAY. Shipping is free on Sunday’s and I made sure I selected I selected free shipping because my order was already over $150 and I didn’t need the order in a rush but they charged me for shipping $34 shipping fee$12.90 and shipping tax .90 all on a Sunday. * make sure you review you receipt and everything is added correctly and * take screenshots of your order”

Helpful Report

Posted 2 years ago

“Thank your store, the prices are consistent with the quality, a large selection of beautiful and quality products, I am happy to work with your store”

Helpful Report

Posted 2 years ago

“I like ordering clothes in this store, always fast delivery, reasonable prices and good quality The support service helps you to place your order”

Helpful Report

Posted 2 years ago

“I have heard (1st hand accounts, experienced it for myself and read about it on various blogs and YouTube Channels about Shein products) — Shein do not post negative reviews or anything less than a 4 star rating. Don’t let the 5 star ratings fool you. All Shein products are 2 star — at best. Shein, for me, is 25% throw straight into the trash, 25% meh okay (cause easy to shop online and avoid malls) and 50% I need to do some hectic alterations to make their clothing remotely wearable. Their quality is shockingly bad. Delivery usually takes from a month to 6 weeks (I live in Cape Town, South Africa) Clothing frequently looks NOTHING like the Shein web photo. Fabric is almost always of extremely poor quality. Garments are very badly made. It is impossible to return anything or get hold of any kind of customer care. Deliveries arrive usually damaged with items missing and then you just have to accept the fact that you will NEVER EVER get a replacement or your money back”

Helpful Report

Posted 2 years ago

“As I was WARNED....but did not listen! Received and took straight to GOODWILL! Products are TRASH!”

Helpful Report

Posted 2 years ago

“I bought 56 caps in a variety of colors for an event. Usually when you buy caps they come in a sleeve so the bill and the front are not bent or damaged. I couldn't believe that they were smashed down and with bills bent in half. HATS LIKE THESE CANNOT BE FOLDED !!!!! These are not usable and cant get a refund. ps. the yellow hat in the back round is one of my hats that was sent to me properly in sleeve box like the last picture.”

Helpful Report

Posted 2 years ago

“long time arriving. . .terrible products even for the cheap price and the sizing is horrible tried to return items for credit and always get bounced off the site so I' out over $60.00 don't buy from them go to Goodwill you'll do a lot better”

Helpful Report

Posted 2 years ago

“Sent 3 items back, totalling 38.99 Sent in 2 seperate parcels for the refund for the 1 item no problem, then sent 2 other things back in another parcel, totalling 23.02 they only refunded me £7.05, I opened a PayPal cases and shein got back to me on their platform saying they would refund if I closed the case, stupidly i did and they’re now saying I have already been refunded and showing me a picture of my refund of a totally different item, they owe me just over £15 and because they made me close my case on PayPal I’m struggling to get my money back, even though iv shown them proof they haven’t refunded me correctly, iv added a photo which clearly shows they are in the wrong”

Helpful Report

Posted 2 years ago

“Awful customer service from I order a lot of items from here when it comes to returning anything they say it hasn't arrived at warehouse yet, and it's my fault when I have provided return receipt very hostile response, will not order anything again and I shall now pay for items I have to return”

Helpful Report

Posted 2 years ago

“Been ordering from shein getting on a year now, good quality clothing for price, delivery use to be within 10 days, but at present 3 weeks. Just had 4 bags delivered today. Any issues had, always got refunded as long as you upload pics. No trouble contacting customer service at all. Golden rule, measure yourself, read product reviews. I am size 14 tops, but always check measurements and I range from L to XL depending on style and cut, bottoms size 12/14 if elasticated, normally size 14, again depending on cut and style can range from L to XL on bottoms, shoes measure length of foot, girth of foot, normally size 4, but ranged from 3.5 to 4.5 depending on style. Also buy menswear for hubby he has been well happy. And he is really fussy.”

Helpful Report

Posted 2 years ago

“I have been ordering from Shein for over two years. When I first started ordering from them, shipping took forever, but now I get things in about 10-22 days. I have really liked about 90% of my orders. I order about once a month and have only returned items twice. I always order size bigger and it works for me.”

Helpful Report

Posted 2 years ago

“SheIn is very hit and miss with their garments. You can purchase some lovely items but also some terrible ones, SheIn make returns a nightmare, they most certainly don't like returns and refunds so be prepared to give in,worst trick they do is wait until after you have ordered a few garments then inform you after that they are non returnable meaning they are forcing rubbish garments onto customers, this is so wrong SheIn, clean your returns act up.”

Helpful Report

Posted 2 years ago

“I have bought loads of stuff that are good for the prices paid. Timely delivery and big discounts. Sizes ok 95% of the time if you check the measurements before buying.”

Helpful Report

Posted 2 years ago

Shein is rated 1.9 based on 1,518 reviews