Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“People, when I tell you these clothes are exactly like the pictures they advertise, they are! I have always been skeptical about these sites, but this is the real thing! Very pleased!”

Helpful Report

Posted 4 years ago

“I’ve ordered multiple times. Some items are great quality but some are terrible. You really have to pay attention to what material the item is made of. The thing that irks me the most is that their item reviews are bogus. There is never an item that is under 4.5 stars. There was a review that someone received a broken lipstick yet still gave 5 stars? I have been a customer for 1.5 years and have yet to see a review with the customer actually wearing the item. I’ve bought a lot in the ‘home’ section and several beauty tools that I’ve been satisfied with. You get what you pay for and have to ask yourself if it’s worth the risk. It’s definitely hard to buy something when the sizing is always different, the quality is questionable, and if it doesn’t work out- good luck returning it. But I still come back and shop!”

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Posted 4 years ago

“Just placed three orders. Variety of sizes from xsmall to 3xl. Swim suits, shirts, denim, under garments. All are great quality. Arrived quick. I would say the items I ordered in the curve section, run a size big. I was told to Order up, however that was not the case. But that’s not issue at all!”

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Posted 4 years ago

“I order mostly shoes and I love them! I have placed about 10 orders and have never had a problem. The shoes actually look better than expected for the money you pay. I have returned items for free and received a refund within days. The delivery is usually in time but at times the shipments come from different locations so they may arrive from DHL or USPS. The clothes are just ok. The material isn't the best. I personally love their shoes, sneakers, boots, glasses, some bags, cosmetics, and a few other things. Always check reviews.”

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Posted 4 years ago

“Ok, so their clothing is absolutely ADORABLE and cute! However, the service is awful. I ordered something and it said it would come in on the 27th of February... I got it on the 15th of March. Not such great quality either. I would suggest to NOT order from this place. I recommend ASOS instead.!!!”

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Posted 4 years ago

“I wouldn’t even give shein 1 star but I had to In order to write this review. Their clothing is if very cheap quality I wouldn’t even pay £0.50 for a top I ordered £40 worth off stuff and sent it all back it’s the first time I ordered from Shein and deffo the last. They take money off you when you return your goods. This website should be closed down. Trust me all don’t buy the stuff It’s very poor quality. They are robbing people.”

Helpful Report

Posted 4 years ago

“scam , ripped offt, that was my first time . i ordered two orders.. first oder 250 $, second order 270$, . i return most them, ,but i never get back return money ..even i called the supervisor have to charged extra 40 $ for return fee.. even then i wait for two months, never got my return. ,i lost about 500$.. from SHIEN .. never again”

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Posted 4 years ago

“i always order from shein. some products aren’t the greatest of quality but that’s expected when ordering cheaper priced clothing. shipping was super fast within about 5 days and everything was in the package. absolutely love this website !”

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Posted 4 years ago

“i ordered a fitted waffle knit dress and a pair of loose straight leg jeans from shein, and they came a week early! the dress fit great and so did the jeans. however, the hem stitching on the jeans pokes out and is a bit uncomfortable there. besides that, it was super cheap and i loved it!”

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Posted 4 years ago

“It is so cheap. I love the hot ladies clothing.”

Helpful Report

Posted 4 years ago

“i ordered 6 items which then were split into two packages. One has already came 2 week ago, but the second package has no tracking update since 12th march and it's 25th march. I recommend shopping with asos”

Helpful Report

Posted 4 years ago

“Only 2 out of my 4 packages have delivered that I ordered on the same day. The other 2 haven’t updated tracking info for 6 days.”

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Posted 4 years ago

“Some pieces of clothing were really cute and can wear daily such as bodysuits that you can pair with skirts or pants/jeans. Others are not great such as some skirts, dresses were poor quality. Not every article of clothing is like that. You just really have to use your best judgment. I tried leaving an honest review of my order on their site, but there was an error and then they “deleted” it, which really didn’t impress me. You can have all positive reviews, that’s just not realistic. I love how cheap prices are, overall, but you will have issues with Shein, so expect that. I will try more clothes just to see if I can get more good styles, but after the first return they charge you $8, so I’m hoping I just make perfect selections”

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Posted 4 years ago

“Wish I could give 0 stars. The keyword is NEVER!!! Never got my order, Never got a refund and Never ordering from here again. I will tell anyone I know and anyone that asks to Never order from this company!!!!”

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Posted 4 years ago

“Absolutely love this place. Everything my daughter and I ordered came as pictured. We both have ordered from here several times. I would definitely recommend this place.”

Helpful Report

Posted 4 years ago

“I have placed about 12 orders and all of them received in perfect condition! The items are gorgeous - I am in love. My new favourite online store. Response for Customer service queries take about 24 hours - but they always do respond and sort out your issue! Staff are friendly, and always ready to assist. I have done refunds, exchanges of items, changes of shipment method - all through the service tickets. Will highly recommend SheIN 🌸”

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Posted 4 years ago

“Do not buy bathing suits as you can not return them even if all the tags tape everything is still on them. I ordered a medium adult bathing suit......my 12 year old couldn't fit into it. The sizes are soooooo off from normal.”

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Posted 4 years ago

“Good quality of cloth, I love it.”

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Posted 4 years ago

“It’s terrible customer service. They told me to contact to delivery company by myself. I haven’t receive my parcel yet. The customer service doesn’t help anything!”

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Posted 4 years ago

“I ordered in bulk twice. All of my items fitted well and I'm satisfied with the quality, considering the prices. I love this shop!”

Helpful Report

Posted 4 years ago

Shein is rated 1.9 based on 1,519 reviews