Shein Reviews

Name: Shein
Rating: 1.92

1.9 Rating 1,545 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,545 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 12th January 2025

Tatiana E

Shein 1 star review on 9th December 2024

Myracler

Shein 1 star review on 25th November 2024

Mavs

233

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service you cannot contact them and you cannot make returns even though it says so”

Helpful Report

Posted 4 years ago

“Sizes fit very small. Not worth the money spent. Terribly inconvenient to send back.”

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Posted 4 years ago

“I am waiting on my order and sent an email asking and they will link to you so you can wait longer or cancel but no refund. I am going to wait but I do not have anything good to say about Shein. Do NOT order from this company.”

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Posted 4 years ago

“quality is sooo bad and shipping takes 1 to 2 months”

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Posted 4 years ago

“They r absolutely Terrible I have nothing good to say about them. I ordered my package in may and I still haven’t received it. It has been sitting in New York for over a month now. Don’t order from them unless your good to deal with problems”

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Posted 4 years ago

“Whats up with customer service. I spend alot of fuckin money 1st time having a problem and no one responds”

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Posted 4 years ago

“After a waiting a month i finally got a tracking number for my package only to find that it wasn’t a legit tracking number. My order still has not arrived and to make it worse there is no one at Shein that you can call to ask questions about. DON’T ORDER FROM THEM!”

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Posted 4 years ago

“i ordered something back in May 1st have not receive anything yet almost 6 weeks and still nothing”

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Posted 4 years ago

“We've ordered a couple times now. This is my teens place for swim suites! She is SO happy with the 5 she just got! Although the shipping is a bit slow, its worth the wait. She will be ordering again soon! Thank you from a mom that hates shopping!”

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Posted 4 years ago

“I got a dress and sweater and they looked nothing like they did in the picture (bad quality) and weren't true to the size.”

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Posted 4 years ago

“I got a sweater and a dress that looked nothing like what they looked like in the photo they looked really bad and weren't true to size.”

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Posted 4 years ago

“I gave my daughter a gift card to buy clothes for my daughter birthday we placed the order , and in the shein automatically canceled the order in the same day and they never gave us our order, and we never return Our money back, we Search 1800 number And it doesn’t exist.”

Helpful Report

Posted 4 years ago

“I ordered on a Monday (6/01/2020), clothes came in on Friday (6/05/2020)! Material is a little cheap but everything looks just like the photos and fits true to size. One pair of shorts fit a little weird, but the majority of it is exactly what I expected.”

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Posted 4 years ago

“Shein has great pricing for clothes however it does not make up for the poor customer service for returns and wait time for shipping. Bathing suits CANNOT be returned or exchanged if they do not fit which I have never had a problem with for any other website. Use your money somewhere else where they try and help you as a customer with your purchase.”

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Posted 4 years ago

“all the clothes fit perfectly abd are very comfterable, there are also a wide variety of accesories and styles to choose from”

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Posted 4 years ago

“Amazing app”

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Posted 4 years ago

“Order is missing, no track after leaving China 15 days ago. Customer service is bad.”

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Posted 4 years ago

“Scam. Never got stuff, paid by PayPal no refund. No number to call. No returned email. Do not but from this scam. They never refunded any money !!!”

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Posted 4 years ago

“SCAM I ordered $200 worth of clothes mid April and I never received my order. Only way to communicate with them is leaving fb messages. They replied saying there working on it from 2 weeks ago but now I don’t get responses from them. I told them i want money back and I’m still waiting for a answer!”

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Posted 4 years ago

“Clothes fit on point & came in 8 days! Already placed an other order.”

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Posted 4 years ago

Shein is rated 1.9 based on 1,545 reviews