Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't expect your items in 2 weeks let's just say...maybe in a month so order swimsuits in winter to get by the summer time. Ridiculous tracking mine still says it's in Hong Kong 2 week's later. Will most likely never buy from here again. Cheaper is not worth it.”

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Posted 4 years ago

“great clothes that fitted well, excellent customer service and arrived earlier than expected”

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Posted 4 years ago

“I purchased two bundles of clothes from shein recently. The first package came after 18 days from order to ireland and the second package is due to come next week. The shipping is a bit slow but is worth the wait. The clothes are not amazing quality but for the price they are very nice and comfortable. Clothes were true to their sizes and everything fits nicely.”

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Posted 4 years ago

“Delivery was kind of annoying but clothes are great- quality is amazing would definitely buy from again”

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Posted 4 years ago

“I ordered my package on April 27 and it’s still not here I ordered it in time for my bday and now I can’t even wear it because it’s not here and the customer service there no help like I wanted an actual phone call with shein but they don’t have one 😭”

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Posted 4 years ago

“Returning good is a pain . Im resigned to losing my money. Dresses were poor quality. Would not recomend this site.”

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Posted 4 years ago

“So, my order did not come yet, and it was placed April 23rd. They could do way better on the shipping, and not to mention, it says it at some place in New york, and has been there for a REALLY long time! But, the prices are low, and the outfits LOOK cute, but I am waiting to see if this is going to be a ripoff. So far, decent experience. Based on all of the other reviews I read, I feel I should not have bought from this site, but I have yet to see if this is a total ripoff or not. I will definitely come back to right another review on what I got and will Probably send pictures of the clothing to show everyone.”

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Posted 4 years ago

“My daughter ordered clothes over a month ago. Order finally made it to the US, came to our local post office and then due to Shein’s error was sent around the country and delivered to “sender” in California! We are in Cranberry Township, PA! After promising to get her order back in 3-5 business day’s they are now saying they can’t and will refund her money - she wants what she ordered, not the money back. We have been lied to be Shein every step of the way. Do not order from them, they will rip you off. I have a devastated daughter and we will see if she even gets her money back as she’s sure not getting her order! It looks cute and cheap but it’s a complete rip off with lying customer service reps. Don’t waste your time or money!”

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Posted 4 years ago

“My daughter has been waiting for her shipment for over a month. She placed her order on April 25 and the only update she has received is to be told "thank you for your patience" but with no actual update. After waiting this long, her patience, as well as mine, is fading fast.”

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Posted 4 years ago

“My daughter has been waiting on her order since Apr 25. After inquiring as to when she would receive her shipment, the only response she has received is "thank you for your patience." After waiting for over a month, her patience, as well as mine, is fading fast.”

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Posted 4 years ago

“supercalifragilisticexpialidocious ! First, let's address thin material comments. Yes, and ? My orders have all been amazing! Real deal hesitation not needed . Go for it !”

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Posted 4 years ago

“🤬🤬🤬🤬🤬🤬This website is absolutley terrible they show things that look good online and in real life it’s just a piece of cloth there is no specialty in this clothing brand it is making people fool for this kind of things this takes atleast 1 month to arrive to your house they are soo lazy and dumb if you are planning to order something PLEASE DO NOT GET It you are WASTING money if you decide to purchase an item from here you will regret everything about shein it is terrible and disgusting and really wastes your time and energy NEVER BY THINGS FROM SHIEN EVER AGAIN!!!!!!!!!!!!😡😡🤬🤬🤬.”

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Posted 4 years ago

“This company has the worst customer service ,do not buy from these company because rthey do not answerr the phone super delatyed returns never received , no answer , no PHONE NUMBERS FOR CUSTOMER TO CONTACT THEM. NO LIVE REAL HELP. SAVE YOUR MONEY GO SOME WHERE ELSE . OR ONLY ORDER LIKE ON SHIRT FROM SHEIN .COM CONTACTED THEM ON FB MESSENGER NO REPLY WORST NIGHTMARE . YOU HAVE BEEN WARNED”

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Posted 4 years ago

“I made my order on 11th and finally today I got it, I am so happy they are fit to sizes it's a surprise to my boyfriend and an pretty sure he will love them. Thank you shein”

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Posted 4 years ago

“Placed two orders Before Lockdown. Both prepaid. One of 5027 , other of 937. Delivery, as understood is delayed. Cancelled both. Got a Refund of the 937 right away. All the drama is going on with the bigger amount of 5027. First they text me refund can't be processed back to the source, which is Gpay! How did they refund the lesser amount! Provided account details as they demanded. No progress yet, now I receive a message mentioning If everything goes well I'll receive the refund. 7 bloody hells!! What is this so lottery going on?? My money is literally being stolen. Ridiculous Support/ Service. Dishonesty at it's peak. These sites should never be prepaid.”

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Posted 4 years ago

“Order March 19, site said I’d get my order by June 9th. Received my package today, March 30th. I am a happy customer! Love all the items I purchased. No complaints over here.”

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Posted 4 years ago

“Good clothes terrible shipping methods”

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Posted 4 years ago

“DON’T buy from here. I’m a 5’2 100 pound girl and got a size small all the reviews were super good. The shorts are extremely baggy and the shirts are very loose. Terrible quality and can be ripped super easily.”

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Posted 4 years ago

“do not shop here please im telling you they are a scamm and liars”

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Posted 4 years ago

“This has been by far one of my worst experience when it comes to shipping and I want to just blame coronavirus but I haven’t received my oder it’s been going on a month I am not just being told that my oder was lost after being told to just keep checking the tracking number at this point I don’t think will ever re Oder from here and not to mention I was given like a few dollar credits that I have to use at certain time but if I didn’t recieve my first oder why would I oder again very dissatisfied”

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Posted 4 years ago

Shein is rated 1.9 based on 1,519 reviews