Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,516 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

223

Anonymous

Anonymous // 01/01/2019

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“They deducted my money and said the order was unsuccessful. Tried to communicate and send proof and their response was they can't help me as they have not received any payment. Worst experience in my life. Never buy from Shein guys never”

Helpful Report

Posted 2 months ago

“They kept canceling my orders after I submitted the requested proof of purchase. They kept replying back that my proof of purchase wasn't sufficient, because it wasn't a screenshot of a bank transaction, but I paid through PayPal, which is the screenshot I provided. I will not be ordering from Shein. I tried to get help from customer service, but that was a waste. Just a lot of back & forth emails, but they still canceled my order. The second order, they shipped 1 of the 9 items, but the other 8 got canceled. So, how was 1 item able to be shipped, but my verification wasn't sufficient enough for my other items. Shein is a scam! Don't order!”

Helpful Report

Posted 2 months ago

“SHEIN USED A DELIVERY CALLED SPEEDY X TO DELIVER MY PACKAGE! THE DELIVERY PLACED MY PACKAGE AT THE WRONG DOOR! I REACHED OUT TO THE SHEIN MULTIPLE TIMES ASKING FOR MY ITEMS TO BE RE SHIPPED AND I PAYED A LOT OF MONEY FOR.. NOT ONLY THST BUT THOSE ITEMS WAS MY VACATION CLOTHES! SHEIN DOES NOT CARE ABOUT GOING ABOVE AND BEYOND TO KEEP THEIR CUSTOMERS.. CUSTOMER REPS SKY AND JOY STATED I NEED TO TAKE THAT UP WITH THE DELIVERY COMPANY WHEN I LITERALLY SENT PHOTOS AND PROOF!! Worst company ever!”

Shein 1 star review on 6th September 2024

Helpful Report

Posted 2 months ago

“Scams Scams Alert 📢, thank God for TD bank, they would have scam me $307 , 08/29/24, after taking money from my credit card, they ask me to send verification of transaction details from my bank account, that is a screenshot , I have never see or hear since I start shopping and I always shop to them all times, I am really so disappointed with shein, their support team are not even helping 😢 what a sad situation”

Helpful Report

Posted 2 months ago

“MY ORDERS ARE TAKING FOREVER. WAY TOO LONG TO GET THERE. THIS IS RIDICULOUS”

Helpful Report

Posted 2 months ago

“Terrible they will take your money and dont refund it”

Helpful Report

Posted 2 months ago

“I got relief after been duped of about 555,000$ by money laundering fraudsters, kept me in traumatized but as God never fails. I got introduced to theresachin recovery group and they helped me recover all my lost funds with their experts, I’m glad to be happy again. You can reach them if you’ve got related issues like mine giving you sleepless nights & overthinking, definitely you will get redemption like me too. Talk to them through Email : t h. e r e. sa ch in. 1212. @ g m. a. i l . c. o. m WhatsApp/Call : + 1 2 3 4 3 0 0 1 5 4 4”

Helpful Report

Posted 2 months ago

“They will literally take 200-300 points if you don't spend in 3months. Just terrible. I'm going to Temu”

Helpful Report

Posted 2 months ago

“SHEIN and its employees do not have any kind of respect towards their customers. They don’t have any problem by taking your money but if their service is deficient and you are required to contact customer service, that’s when all hell breaks loose. If you must contact cs, you will encounter with employees that don’t understand you, employees that are careless on regards of your necessities and overall people more interested in making you feel inappropriate instead of helping you out. They offer benefits for achieving a vip status for spending your money in this website, but when you need to use those benefits they will give you the run around. My problem is with a large order I had placed. Because they keep items all around the world in different warehouses, don’t feel shy to think that they mind splitting your order. And they don’t care if by doing this they exposed you to spent more money in your purchase. They’d split my order and one single item was sent in a different package than the rest. This package had to be delivered to DORAL, Florida and during the pass weekend it was very close to that area. It was in Miami. On Monday everything changed because the package had been sent to Fresno, California. When I contacted their customer service reps no one seemed to understand my predicament. And here I am, a week later, paying additional taxes for waiting for that package to be send to my country. They are completely careless of your situation! And as for today, the package has not been delivered. I used to purchase items from this website at least once a week and my situation fell on deaf ears. If you request a supervisor they tell you right away that there ain’t any available at the moment but if you use “uncivilized” language soon enough you will get someone telling you how awful of a person you are. Don’t waste your money or your time in this website!”

Helpful Report

Posted 2 months ago

“They are cheap but you will never receive your merchandise. I ordered a product on August 1st 2024 and 10 days after not receiving my package I called UNI UNI delivery. They said the warehouse was notified to ship the merchandise. I still do not have what I paid for. If you want to waste time and you money you can purchase from this vendor.”

Helpful Report

Posted 2 months ago

“The items were good quality easy to order and quick delivery with no fuss or bother.”

Helpful Report

Posted 2 months ago

“This is the worst experience I ever had !! I order multiple things because a friend said that they purchased some stuff from The Company and I never received my package!! I tried to contact them and they ignored me and is still trying to bill me for a package I didn’t receive!! I never signed for nothing . I will never recommend anyone to shop with them . There is no customer service to help you and they deleted the order o never received. I will be contacting better business bureau because they keep trying to take my money !!”

Helpful Report

Posted 2 months ago

“Paid for express shipping, got the order a week later than what was paid for. No one to contact and won't refund me my money back.”

Helpful Report

Posted 3 months ago

“They used to be great now they are ordinary SCAMMERS This will be definitely my very last order. They are scamming now. It used to be a good company with live support. Now they delay my delivery and when you submit a ticket all you get is tracking number with no update for almost 2 whole weeks . Scammers and ZERO CUSTOMERS SUPPORT”

Helpful Report

Posted 3 months ago

“The wigs and I will be ordering again for Christmas”

Helpful Report

Posted 3 months ago

“Wouldn't bother. Been a customer of theirs for years. Spending a substantial amount each year. The courier has lost my parcel, shein know this, asked me to close my PayPal dispute down. Have done this as they said would refund me. Still no refund £150 out of pocket. Cannot speak to am actual human being. Sht show”

Helpful Report

Posted 3 months ago

“I paid $378 for a parcel to arrive and it never did, when I contacted them via their weird ticketing system they simply dismissed me after a two weeks wait. I have contacted my bank and fair trading. They said it is the seller’s responsibility and obligation to ensure the parcel is delivered to the seller. I will fight this as $378 wasn’t a donation I made to shein, it was in exchange for the cloths I bought. They are very strange said it’s been delivered in a safe place and when u asked them show me where is the safe place and if anyone who signed for it show me the signature but they turned a deaf ear to me. They dragged on by saying we are waiting for response from “another department” when I asked which is that another department they never answered me. It’s dodgy and appalling, NEVER BUY FROM THEM”

Helpful Report

Posted 3 months ago

“I've been ordering with Shein since e 2019. Thousands of dollars being spent and I've been happy with the quality and on time delivery. My closet is filled with Shein....I have only return items that where too small, big, stained or items that had missing pieces and they confirmed receiving the item and I can say I have received my refund. My review would have been a 5star review but this summer of 2024 I did like I always would, making my order but this time I never received my package. The order was marked delived by DHL and a photo was take. This photo was not a photo by my door. I've used the same address and received multiple packages the month before and the same month. I reached out to customer service online and had a whole back and forth conversation explaining that i did not receive my order and them telling me my order was delivered because of what they can research on DHL and sending me the same status update I can see if I looked up my tracking number. After the back and forth I was told to dispute it with my bank which I did still not refund. Following up now I'm being told I'm out of the time frame. I was within the time frame when I message hours within not seeing my packaged what was said delivered when it wasn't delivered my address. Poor customer service.”

Helpful Report

Posted 3 months ago

“Yes I would like to let you know there are people on Facebook scaming others with fake profiles saying to claim a coupon from your site up to $750 just to get there info a Jane bush green shirt blonde hair saying her sister works for your company. I do love your site and I'm waiting to have a little extra spending money so I can go bonkers and actually someone I know has bought so many things from your site cute clothes jewelry ect”

Helpful Report

Posted 3 months ago

“When I order over ten items of clothing,why is it not sent at once. Why do you wait 7-8 days only to get one or two items sent from a large order very frustrating and annoying.”

Helpful Report

Posted 3 months ago

Shein is rated 1.9 based on 1,516 reviews