Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

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“I ordered several pieces of clothing for work and date nights. Both orders were over $100 and they arrived in less than a week both times. Most of the items were of good quality but a few were thin. I probably won't order from Shein again because I initiated a return for one of the items that did not fit well and I have not received a return email notification with a shipping label and I'm not about to pay a pretty penny for a pair of pants that cost a little over $12.”

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Posted 4 years ago

“Ordered a dress weeks ago and it was never delivered by the expected delivery date and they will not get back in contact with me or process my refund for it.”

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Posted 4 years ago

“Didn’t process my refund of $530 after all items were delivered back to them”

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Posted 4 years ago

“Everything that i have ordered was correct and fit well. I only order products with reviews under the product so i know my correct size. I've never had a problem with Shein. I've ordered over 50 clothes from there, and I've only had a problem with one dress because it was too big. I recommend this site”

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Posted 4 years ago

“Never ordering from Shein again! I ordered my items weeks ago and still has not even made it to the US! If I would have went to my usual clothing websites my stuff would have been here weeks ago. All I can say is that it is worth the extra money to buy from somewhere else and get it in a timely manner than from this place. Never again!!”

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Posted 4 years ago

“Great service order arrived very quickly love the dress”

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Posted 4 years ago

“Have not received my order as I write this and I hope to receive it. Their advertisement showed 5-8 days delivery from shipping, it's now been 11 days and somehow the info on my account has changed from shipment on the 24/1 to the 3/2?? This is frustrating and very disappointing!”

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Posted 4 years ago

“They very ridiculous scammer i bought a clothes worth $95 but they deduct my account $225”

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Posted 4 years ago

“Worst experience.... they still my money.... they are BIG POS 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬”

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Posted 4 years ago

“I absolutely love Shein products. I have spent hundreds of dollars on tops, dresses and jackets and I love them all. I have received compliments from people when I wear them. I love to wear the women's dresses at home to relax in. Shein is one of the greatest discoveries in my life. I just love Shein.”

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Posted 4 years ago

“I received my parcel today and it was missing some items. How do I contact them?”

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Posted 4 years ago

“I have contacted them numerous times to make a return, and they absolutely refuse to acknowledge me. They will not give me a return authorization or reply to my messages. My item was being returned within their return policy and was unworn. There is no reason why they should be ignoring me. DO NOT BUY FROM THEM!!!!”

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Posted 4 years ago

“Just received my package today and honestly didn’t expect much after reading reviews !! The package arrived from order to receive in seven days !! Ordered three bra and pantie sets and everyone of them were perfect !! They fit and felt so perfectly - they are what you pay for and so much more !!!”

Helpful Report

Posted 4 years ago

“Horrible customer service. Thank god for Instagram DM because that is the only way I could get in touch. I wish I could post the conversation I’m having with them so that you could all experience the pure frustration. I placed, paid for and received an order that I never got an email confirmation for and it never showed up on my Shein account. I could just leave it alone since all went well but I want the points for the order! Plus, isn’t it a little sketchy that I have no actual proof besides my bank statement and the clothes that I actually placed this order? Wish I thought to keep the plastic bag they sent everything in. They keep asking me what my order number was over and over. I NEVER GOT ONE! WHY ARENT THEY UNDERSTANDING THAT? I really like the clothes though, lol. But if something goes wrong, you’re SOL.”

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Posted 4 years ago

“paid for an order. They said it was delivered (wasn’t). Said that the tracker said it was. Passed to me to sort. Tracking number was not registered to my address, proving it wasn’t delivered. Went around in circles and now being ignored. They have my money and my items and have just shut me off. Definitely beware. Good when it works, but when it doesn’t you have no hope. And no chance with refunds.”

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Posted 4 years ago

“I have tried to contact them multiple times regarding the returns policy. I have emailed so much and no one has got back to me. Absolutely terrible and the worst customer service ever!!!!!! DO NOT USE THIS COMPANY. They never answer their phone, their emails are fake and they send automated messages through Facebook. Unreliable and unprofessional. 😡😡”

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Posted 4 years ago

“I paid for express shipping and didn’t receive it and when I asked for refund for the shipping rate that I did not get, they said sorry we can’t do that. Also the clothes are never true to size! Buyers BEWARE!”

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Posted 4 years ago

“Great prices, I received my order quickly. I found the quality better than some other on line clothing websites. I will continue to order from Shein.”

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Posted 4 years ago

“This company is IMPOSSIBLE to contact! They advertise free returns but good luck with that. NO CUSTOMER SERVICE AND NO WAY TO REQUEST A RETURN ON THEIR WEBSITE! Better make sure you love it before you buy it because you'll never be able to get a refund!!!!!”

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Posted 4 years ago

“Can't contact this company at all. Been waiting a month for a simple exchange. Probably never get it.”

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Posted 4 years ago

Shein is rated 1.9 based on 1,519 reviews