Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got scammed out of a purchase that I never received and when I contacted them they said just wait 4-7 days I already waited this is the second time package has been delayed shein is a scam period”

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Posted 3 years ago

“LET ME TELL YOU WHAT IS GOING WRONG WITH SHEINS THIS VERY MINUTE! THEIR RETURNS ARE HELL ON EARTH. I'VE BEEN TRYING FOR DAYS TO GET MY FREE RETURN LABEL, AND HAVE JUMPED THROUGH ALL THE HOOPS, WHICH NUMBER 8 BY THE WAY, SO FAR, AND NO RETURN LABEL TO PRINT. I CAN'T STAND CROOKS LIKE THIS. YOU TRY TO GIVE THEM FAIR MONEY FOR FAIR VALUE BUT NOPE, THEY'RE OUT TO TAKE YOUR MONEY AND LAUGH WHILE YOU SPEND HOURS AND HOURS TRYING TO GET THEM TO FOLLOW UP POSITIVELY WITH THEIR PROMISES.”

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Posted 3 years ago

“It is my first order from Shein and it would be my last time! They are really disappointed me. Before purchasing their return policy said we can return all our purchases but now when I want to return them they say: Sorry this order is not eligible for returns How is it possible! The return label even sent to me but the return label was not working and when I followed up, they said sorry this order is not eligible for returns. It is like cheating. I am really angry and dissatisfied with their service. Their material is very cheap and very bad shape. I hate all of my purchases and I never recommend anyone to buy from this site.”

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Posted 3 years ago

“SO CHEAP! I only buy shein now because it is so cheap and they have so many varieties of clothing and many different styles. Yes, the quality is not the best but for the price, the quality is really good.”

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Posted 3 years ago

“I have ordered form Shein and they have delivered to near convince store. The store people refused and said that they haven't got the parcel but I have got an email from Shein that parcel has been delivered. I have sent so many emails to Shein but haven't got a single response. Very poor customer Service. I want my money back.”

Helpful Report

Posted 3 years ago

“I honestly don’t understand bad reviews. It must be scam or competition. I ordered from shein many times. Awesome quality for the price. I always got my order under two weeks. The refunds/ return is easy and free if it’s under a certain weight and if its the first time for the order. By example Let say you order 3 times, for each order it’s free for one return under a certain weight. I returned items from one order and got my money back(choice of credit card or shein wallet) under one week. Also one time a belt was missing of a dress and they offered me to refund me half the cost of the dress or to exchange my dress. And through my the short process (24 hours), the person I was talking with by email was really kind and respectful.”

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Posted 3 years ago

“Wow, these reviews though! 😳 I've ordered from Shein multiple times. I absolutely love them! I've ordered clothes, bedding and even eating bowls. In regards to clothing and accessories, i.e. bags and shoes, sometimes the sizing is off. But one should ALWAYS look at reviews to decipher what may or may not work for him/her. Sometimes, the quality of clothing may be subpar. However, in my experience, most items I've purchased have been inexpensive and decent quality. There is a higher end version/category of the website. I believe it's called MOTF for anyone who is interested. Shipping is pretty fast. Sometimes, items may take a while to arrive to me based on the company delivering my items. I've found the USPS takes longer than say, DHL. Great thing is that I usually get my goodies in about 2 weeks or less. You get points for shopping with the company and reviewing and even confirming that you've received your items! Those points can be used for future purchases. :) The site is navigable. It may be overwhelming because of the large amount of inventory the site has available. -So take time to look when you are able to do so. I often have found myself impulse buying when I see a couple of cute things, and then finding more cute things after I've placed my orders. Lol 🤦🏾‍♀️ If you are uncertain of whether or not you should purchase from the website, start off small. Rome wasn't built in a day, and your trust for any new company may not be either...The company offers low-priced items as it is. However, on a daily basis, they offer a "flash sale". Clothing for men, women and children are offered at insanely low prices. A lot of the clothes are beautiful! I'm always excited to see unique items as low as $3.90 or so. It's simply amazing. I love Shein. I should be an enthusiast. Lol Happy shopping!!! 💓”

Helpful Report

Posted 3 years ago

“I placed 3 orders and they all arrived within 3 weeks to South America. All very good products and true to size. Well packaged and quality. My 4th order (largest -19 items) was sent at the end of Dec and has been "stuck" with the Delivery service for over a month. I followed thru with Shein, and asked me to wait a few weeks (a couple of times). After waiting 1.5 months, I decided to cancel the order. I was refunded immediately to my chosen account. Overall, happy with this company.”

Helpful Report

Posted 3 years ago

“I had a problem with a delivery. Great and quick (!) customer service”

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Posted 3 years ago

“I ordered a pair of pants from them and I ordered the bikini two piece I ordered my stuff almost two weeks ago and I still ain't got my item they didn't send me no email or nothing they are fraud and I will be taking them to court because I got the transaction on my card so whoever you are don't deal with them they are false advertisement I never got the email for the pants I ordered order two piece so I'm getting a f***”

Helpful Report

Posted 3 years ago

“The coat I ordered didn’t look as nice as the picture. I logged onto my account to arrange a Return and refund and a message can back saying it was on them and that I didn’t need to return it and that I would receive a full refund. I didn’t really believe it but within 2 days I had my money back, I was so impressed.”

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Posted 3 years ago

“I ordered 4 sweaters, not what I ordered. I wish I had checked the reviews before I ordered. My items are unusable. I just gave my money away.😞”

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Posted 3 years ago

“I ordered 2 mascaras, opened one and didn't like it. It was clumpy, the wand is so short that it is difficult to use, and trying to return something is impossible. The return site just sends you around in circles saying makeup can't be returned. The button for Live Chat doesn't do anything. What a scam. DO NOT ORDER FROM THEM.”

Helpful Report

Posted 3 years ago

“Worse quality I ever experienced online stores. Cheapest you can get it just look so bad that even holding an item in your hand makes you sick 😷 proper rip off I mean proper. If you wana through money in bin instead shop from shein”

Helpful Report

Posted 3 years ago

“I have been waiting for over a month and my order never come and after i contact them, they said that my parcel has been lost and will give refund my money Don't even know when will i receive my refund!!!!!!!!!!!! After waiting for that long and get nothing???????”

Helpful Report

Posted 3 years ago

“I sent back 5 items only got credited for two items even though I put a covering letter inside I have been robbed of 45 pounds I think this is a disgrace.”

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Posted 3 years ago

“This company is a A SCAM! I ordered five items for my granddaughter, my order never arrived. Both she and I are very disappointed.”

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Posted 3 years ago

“I have order for the first time but it was disappointing to say that they didn't deliver my complete order...one of my dress is missing in the parcel..and I am not getting any response from them..I have paid money.”

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Posted 3 years ago

“The package arrived in SA but was never delivered to our address. System shows they could not find our address!? The refund was a nightmare...”

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Posted 3 years ago

“I had to go through a refund and reshipment when my order was sent to the incorrect address and was never returned. I got the refund within 5 days but the real issue arose with the reshipment. I have been going through a 3 week long back and forth email conversation with customer service and I still don’t have any packages in my box as yet. The process is tedious and really just down right the worst thing you as a producer could put your consumers through. I should’ve just gotten a refund for everything”

Helpful Report

Posted 3 years ago

Shein is rated 1.9 based on 1,519 reviews