Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,518 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2021-12-19 and say order is arriving between the 7th and 10th of january, today is 14 january and still nothing, i’ve emailed and no response. Disgusting.”

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Posted 2 years ago

“I've made numerous purchases over the past year and I have to say that the price to quality is pretty nice. Of course the quality is not going to be as nice (you're paying a 1/4 to 1/2 of quality items) but they are still great. The sizes are always on each item and tend to be pretty accurate. I usually stick to dresses, pants, vests, shoes, and accessories. I haven't had the best luck with tops yet. I've also bought some party supplies for about 1/3 of what would cost to get off Amazon and they seem fine. As for shipping and customer service, I will say that since I have shopped there frequently, I receive my items within 2 weeks (3 around the holidays) and have had great luck with customer service. Shipping can be held up due to customs (it's shipping FROM CHINA) so you can't blame Shein too much. I have returned a few items which does take some time to get a refund unless you're doing store credit, which is usually what I do. Chats (since you're in different time zones) can take a few days but they are great to work with. I had a necklace come in broken and they replaced it for me. Quick tip: If an item is out of stock, wait like a week and it usually comes back in stock.”

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Posted 2 years ago

“Clothes were cheaper quality than displayed. There is NO way to return them. NO CUSTOMER SERVICE”

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Posted 2 years ago

“Orderd 3 tops .1x stitching missing .(big hole) 1 top sent one which did not order .like a rag.never buy from them again.”

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Posted 2 years ago

“I ordered a good amount of clothes to gift to my nephew for Christmas since I saw they had good pricing. I paid expedited shipping which is around $13 so that I could get it here as soon as possible.They took alittle bit longer than expected to process my order but I figured I ordered with enough time that it wouldn’t be a problem. Well, after they finally shipped, it seems my parcel got lost in transit. I kept reaching out to FedEx as Shein told me once they ship it’s no longer their problem. Finally after a week of no movement or help from FedEx, I reached back out to SHEIN to see if I could at least be refunded so I could possibly reorder my items or buy another gift for my nephew. They asked me to give them another 7 business days to investigate what happened before I contact them again. At this point, I’m out of money, time and gifts. I tried to be patient and gave them the time they requested to look into what happened. The 7 business days have come and gone so I requested that they refund me my full amount. They told me I would not be refunded shipping which was $13 because it’s not something they do. Instead they tried to give me a coupon code for free shipping which mind you, you get free shipping if you order more than $49 anyways. They are complete scammers that don’t care about their customers. Do yourself the favor and shop elsewhere as they will do nothing to help you out when things go wrong.”

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Posted 2 years ago

“quality and size is not up to the mark. Also fake reviews on the site misleading customers to buy products”

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Posted 2 years ago

“We ordered a few items of which most was perfect. 2 shorts were too small(not true to size) . The cost to send it back for a refunds exeeds the value of the items by far. This is sad as we cannot wear these at all.😔”

Helpful Report

Posted 2 years ago

“Parcel way over the expected delivery time. Ordered on 3 December 2021, payment was quick to be asked. Estimated delivery was between 22 - 25 December 2021. When we enquiry about the parcel, it was then that Shein notify us that the parcel is going out on the 23rd of December 2021 (airport China). When asked for payment for VAT and customs, we paid immediately, it was paid when email was received. Notice we paid this before the notice of the delay of the parcel leaving on the 23rd Dec 2021. Then the delay from the logistics company. Finally scanned in at SA warehouse (airport DC). Checking every day, but movement only every 5 days. Still waiting for Buffalo to deliver. Package in transit now for more than a month. Disappointed with Shein and Buffalo. How can Shein use such poor logistics company like Buffalo. These companies are quick to ask for payment and when it comes to delivery, poor service. And so we still hope to receive the parcel this week....maybe we will get lucky....”

Helpful Report

Posted 2 years ago

“My order is delayed by 3 weeks, and the vendor ain’t doing refund unless I send the package I never received back. And even then they wouldn’t return money for three weeks. So they basically stole my money and never delivered the order.”

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Posted 2 years ago

“quality not that great”

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Posted 2 years ago

“Quick delivery ! Great quality clothing”

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Posted 2 years ago

“When they refunded to my two returns, they kept the TAX I paid to the government!!! Customers normally do not notice that!!!! That was very sneaky and ILLEGAL! Their sizing is very off - hard to buy something actually fit. Customer service was poor, nowhere to email them. Agent's English is also poor - plus they provided wrong info for return address”

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Posted 2 years ago

“You guys selling items with poison in it.”

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Posted 2 years ago

“I am still waiting for both my orders today which I have paid for on 26th of November 2021. One of them is still in China, yet I have paid money for both CUSTOMS. All I get from SHEIN is an apology and points but no action. I am left alone to sort the mess of people they chose. Tommorow is a day away from Christmas and my family will have no clothes for Christmas. I've had stress for 2 weeks now and my money almost R10 000 for stress 😭😭😭😭”

Helpful Report

Posted 2 years ago

“Late delivery and lack of communication”

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Posted 2 years ago

“I applied a 15% coupon code when I was checking out. There was a glitch that caused it not to be applied upon final submission of my order. I contacted customer service right away, but they refused to help me.”

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Posted 2 years ago

“You charged something on my credit card, I have NEVER bought anything from you! This shows you don’t care about fraud, which is disgusting”

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Posted 2 years ago

“Goods were supposed to arrive between 15th and 18th December. Today is the 21st and still no delivery in sight. Buffalo Logistics do not respond to Whatsap messages, eventhough they claim its quicker and convenient. Call center non existent, but call volumes remain high? Shows on the website that my parcel has been shipped. It's on the way to me now for several days. Very poor indeed. Shein, if you see this, use another shipper. My daughter is very disappointed that she will not get her order. I get that its the festive season, but at least respond and give realistic timing. Not answering is poor on your part Buffalo Logistics. First and last time that i will order from Shein. Congratulations to those who have received ther goodies. As for me, i surely will have to write this off. Thanks Shein, life lessons are always welcomed.”

Helpful Report

Posted 2 years ago

“Ordered Christmas gift for my granddaughter almost 2 months ago and it has never arrived still in transit apparently luckily it was very inexpensive and it’s probably not even worth the hassle of trying to get my money back but really how dishonest to take money and not deliver! Will not recommend SHEIN”

Helpful Report

Posted 2 years ago

“My parcel was suppose to be delivered today 20-12-2021 However it's still sitting in transit ...it's disappointing because I was looking forward to wearing this clothing for my birthday really disappointing for my first time ordering”

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Posted 2 years ago

Shein is rated 1.9 based on 1,518 reviews