Shein Reviews

Name: Shein
Rating: 1.92

1.9 Rating 1,544 Reviews

20 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,544 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shein made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shein 1 star review on 12th January 2025

Tatiana E

Shein 1 star review on 9th December 2024

Myracler

Shein 1 star review on 25th November 2024

Mavs

233

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY Received my order needed to return product can’t get any help to do this.”

Helpful Report

Posted 2 years ago

“Very bad logistics service Customer service was bad and they lie a lot about shipment order and misguided a lot also It made me cry because they didn’t deliver my valentine dress Never use SHEIN”

Helpful Report

Posted 2 years ago

“Big Cheats. Instead of refunding my amount for a return I placed it in the shein wallet. Finally when I opted for the refund it showed me the option to do so. Got a mail confirming that refund would be accepted and I would receive the same in 2-3 days. Been more than a year and I never received the amount. There is no way of contacting them too.”

Helpful Report

Posted 2 years ago

“Don't buy from them, is a scam website , they ship wrong items , and you have to pay for shipping back , and also they never refund you original shipping costs. Stay away and never buy from them”

Helpful Report

Posted 2 years ago

“Ordered my daughters Christmas present in December, spent R750 and still haven't received the order. Her tracking order disappeared off of the app and we have proof of payment. I would now like a refund. Very unsatisfied.”

Helpful Report

Posted 2 years ago

“Website stole information. Made 5 charges over $1000. Please be careful. Website not safe”

Helpful Report

Posted 2 years ago

“I have made 3 orders and I received all of them before the estimated time and I love the quality of their products.”

Helpful Report

Posted 2 years ago

“I don’t even believe I brought a star, I ordered last year November. They sent an email saying that I received my parcel and I asked a refund, again told I received a refund. They are scam these people.”

Shein 1 star review on 9th February 2022

Helpful Report

Posted 2 years ago

“Ordered fast track ordering but only got 1 shirt out of 22 items I ordered, and it clearly said my order is delivered, as I said only found 1 item and nothing more. Plus the item I received was torn and missing a button. Nowhere to contact Shein, except to return back items, well I can't send back what I don't have. Yes the clothing might be cheap in price, it's not worth it if you don't get it... What a messed up company I've contacted my bank am going to let them deal with these persons cause I have no way to! Advice to all, buy elsewhere”

Helpful Report

Posted 2 years ago

“I ordered a $100 gift card for my daughter on December 6th. They sent me an invalid number and pin. Have been told they are issuing a new card and I need to wait 24-72 hours. This has been going on for weeks with no resolve. No customer service number only live chat. They are useless and have stolen from me.”

Helpful Report

Posted 2 years ago

“Ordered a pair of boots that were advertised as genuine leather. When they came in a flat bag to my mailbox I knew that I wasn’t going to like what I would see when I opened the bag. Horrible product, no leather anywhere just plastic. Smelled like a cheap dollar store. Straight into the garbage. Will NEVER buy from them again. The product you see is NOT what you get. They should be shut down”

Helpful Report

Posted 2 years ago

“my sister bought from here and we are both so disapointed as a light came way to small no remote wich was said there would be and a crack very disappointed don't buy from shein”

Helpful Report

Posted 2 years ago

“They managed to deliver my orders on the eve of CNY 2022 morning. Eventhough they did mention that there may be delay of 5-7 days. I'm impressed. This is the 2nd time I purchase from them. Will buy more in the future! Trusted brand!”

Helpful Report

Posted 2 years ago

“I brought a Camo pants! I read the reviews before and actually was happy because the reviews was good. The delivery was quick, but I got my right size and was very big by the zipper, the legs too. It came ripped at front by the zipper. Well, I’m don’t know much about the return policy! I don’t recommend!”

Shein 1 star review on 27th January 2022

Helpful Report

Posted 2 years ago

“Unethical labor & HORRIBLE quality of merchandise”

Helpful Report

Posted 2 years ago

“No contact number, an made me pay a extra shipping fee, very unhappy”

Helpful Report

Posted 2 years ago

“I ordered my parcel on the 27/10/2021 from shein china and the estimated time was 18/11/2021 and up until today 25/01/2022 I did not receive my parcel and I am not able to communicate with them no contact details or email that they respond to”

Helpful Report

Posted 2 years ago

“Shipping is extremely long! The website gives you one day & when you make the purchase the date is extended. Very disappointed, I made my order 01/10/2022 and it’s now saying delivery date 01/24/2022. Now it looks as if my daughter won’t have her outfit for her birthday. Literally took 2 weeks for delivery. Now my daughter doesn’t have an outfit for her birthday 😔”

Helpful Report

Posted 2 years ago

“I'm still waiting fir my order that was supposed to be delivered by the 16th - 19th January...I haven't received it. No communication. I tried emailing them but still no response”

Helpful Report

Posted 2 years ago

“I was wary of this company since they advertise everywhere, and I have been disappointed (make that very disappointed) with Chinese based firms before. I ordered a few things for a small cost and they arrived well within the estimated time frame. They are thin and low quality, but this is the same as you could say about some other UK based firms. I have since ordered several things and experienced no problems (except one caused by Royal Mail). The items are fun and not intended to be high fashion, and most will end up in charity shops somewhere down the line. No problems with receiving the goods or the goods themselves. Just slow, and that is to be expected, don't order anything you are in a hurry for.”

Helpful Report

Posted 2 years ago

Shein is rated 1.9 based on 1,544 reviews