Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

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“Size is not accurate at all. I ordered an XS that is more like a Medium/Large. Material feels VERY cheap.”

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Posted 4 years ago

“DO NOT BUY TERRIBLE COMPANY WRONG SIZES U WON'T GET REFUNFABRIC RUBBISH BE AWARE.”

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Posted 4 years ago

“I honestly love all the stuff I get from there and it has been good quality as far as sweaters, shirts and earrings. I only ran into late shipping once, but other than that I've had really good experiences and have ordered from them countless times!”

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Posted 4 years ago

“I ordered two items. I have been tracking it for the longest and it is still in the same spot. ALSO, I went to check on it again today and it said my order was cancelled because it was out of stock. THIS IS THE worst website to order from. DO NOT RECOMMEND!!”

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Posted 4 years ago

“I ordered a size small bathing suit and they sent me a size large. I have been trying to contact customer service for a week on FB messenger and they just keep saying someone will get back to me in 24 hours and no one has. I will never order from them again. I just want the correct size I ordered or my money back!!”

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Posted 4 years ago

“How come I can't withdraw from my Shein wallet or buy anything. And when I called the customer service for more than one week which is always busy. Is this how you managed. And always wrong timing of delivery.... Worst denim. I shouldn't have buy. Now regretted. Anyway please look into these if you wished your clients and customers to continue purchasing from you.”

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Posted 4 years ago

“Shein charges too many extra cost like COD fee, shipping charge , shipping guarantee cost. Apart from this, if you return the item , the refund is not in full amount . you need to pay the ship back amount. It was a huge loss. Do not buy from shein.”

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Posted 4 years ago

“This is the worst online shopping app I have ever seen i have returned by clothes because all the clothes had a unfit sizes no revert from delivery boy it’s been almost 1 month I had one 2T-shirt and black pant fabric also too bad and where is my refund money this is too much”

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Posted 4 years ago

“Have yet to figure out return policy. It looks like I will have to eat this.i ordered a lot of blouses. only one fit . i read measurements on all the items and ordered accordingly, only one blouse fit.”

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Posted 4 years ago

“I didnt have any expectations from Shein but it turned out to be really good! I did a haul, https://www.youtube.com/watch?v=_lOTtB4NpSE, and loved all my clothes. The only issue is the inconsistency of sizes; sometimes xs was perfect and sometimes it was too big!”

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Posted 4 years ago

“Terrible return policies and customer service. Their sizes are all wrong and their clothes are cheaply made. DO NOT waste your money.”

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Posted 4 years ago

“The fabric of item looks like a roadside clothes.... I can't return my top....don't know the reasons... the customer care service is horrible...I'm never going to suggest this to anyone”

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Posted 4 years ago

“Hopefully this helps. They said due to the virus outbreak everyone in China is not working and most company’s are shut down that’s why I haven’t received my order for”

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Posted 4 years ago

“Customer service is horrible!!!!! I want my money back because I still do not have my order??”

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Posted 4 years ago

“A lot of choice and OK price BUT if something goes wrong, it will be your problem. Their customer service is real bad. I received a damaged item. First, had to talk with their stupid bot computer. Then I was finally able to submit a ticket. They answered me in a random foreign language that they are having festival and marked my ticked as solved. I contacted them again. The contact person Zoé said she cant help me and will send another colleague. So then I had to explain for the 3th time my problem. Some weeks later, still no solution or anything. Very frustrating to deal with company's that only focus on selling but don't offer any quality or guarantee any service afterwards.”

Helpful Report

Posted 4 years ago

“Took so long to arrive then the majority of the clothes didn’t fit tried to return but customer service was super rude I left a negative review of the clothing on the app and they deleted my review definitely do not recommend”

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Posted 4 years ago

“I ordered 2 items which I never received even a email confirmation for, the money just came straight out of my account nothing else everytime I log back in it tell me I have to order that have been placed I looked in every email and nothing I have my order number but it’s like it was never placed just the money taken there no number to call the custom service is TERRIBLE. This is the most sorry ass website I’ve EVER shopped at and I hope no one else gets there money stolen ! Every time I try and enter the order # it says no found.”

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Posted 4 years ago

“Only shipping 2 items out of 8! Could take upto 18 days apparently when it stated 5-8 days... NEVER AGAIN!”

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Posted 4 years ago

“Terrible, cheap clothing. Ordered 11 things and only 1 thing made it to me. Ordered Jan 20th and it is now February 8th and the tracking still says “China Flight Departure” NEVER again will I order from this shady company”

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Posted 4 years ago

“Poor quality and poor customer service never buy anything from this online store. The pics on the website is unreal.”

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Posted 4 years ago

Shein is rated 1.9 based on 1,519 reviews