Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just discovered this website and was starting to like it until I needed to return an item. I already received my refund from them so I guess I should be happy. However, I’m supposed to return the item within 45 days but I have no idea where to ship the item. I already disregarded the label when the item was shipped to me so I can’t find out that way. I’ve been trying to find a contact number for this company. I’ve even tried the chat option to no avail. No one ever comes to chat with me. I find it ridiculous that there is no way to contact someone for assistance. I guess you won’t be getting your merchandise back because I have no idea where I’m supposed to return the item. Since, you don’t want to have a reliable support center, I guess you don’t care that much about your merchandise. Perhaps, I should just throw the item in the trash?”

Helpful Report

Posted 4 years ago

“Don't trust this site and avoid buying from them. - Items are overpriced for the quality that you receive. - Items and clothes come with a very weird smell and some are very itchy. - Packing isn't sturdy and soft, so items will get damaged getting to you. - They operate overseas in China and service is nonexistent. - No free returns, paid returns even on damaged goods. If you want to perform a refund, it's painful. The customer service is non-existent, they reply like robots and shift blame. They won't actually help you with it. The courier company they use, Parcel Point is by far the worst and unreliable courier service company you could come across. Once you've booked a pickup to return the items, they say that it will be picked up tomorrow but they never come around. The first time I tried to perform a refund, it took them 2 weeks and a threat to CAV for my items to be picked up. The second time around, I had to keep following up everyday for 3 weeks, I'm still waiting for my returns to be picked up. SHEIN doesn't take responsibility or assist you with following this up so you're basically out of pocket if the courier company screws up, even tho SHEIN chooses to use this courier company.”

Helpful Report

Posted 4 years ago

“I have not received my order, they charged me and are making problems with giving me my money back. Also the customer service is terrible, they don't reply to mails and don't have a phone number to call. Everything have to be discussed by their website and you waiting long time just to receive automatic replies.”

Helpful Report

Posted 4 years ago

“Shein is a sleezy company. If you have to return items, you may lose your $. I ordered clothing for my daughter and Shein did not send a packing slip or an email confirmation. Returning some of the items was nearly impossible as they have no working phone numbers or email addresses. I paid through paypal and hoped paypal could help me resolve the issue and that was very disappointing (a good service until you have a problem). I ended up returning the items with no packing slip on confirmation and of course they did not give me a refund. Very sleezy. $50 down the drain.”

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Posted 4 years ago

“Shein has really great prices and amazing clothes. I love Shein, and it is the best clothing website.”

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Posted 4 years ago

“I ordered a 3D Door Sticker which was said to be one size 33.3 X 78.7 inches. The item came as 2 pieces and no way near the resolution as presented. The delivery time wasn't bad but they didn't provide any means to track the order or to know if it shipped.”

Shein 1 star review on 16th September 2020

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Posted 4 years ago

“I ordered 4 shirts & 1 pair of leggings. The order arrived really quickly & I was very happy with everything! Perfect fit, great quality, soft materials! I will be ordering more!!”

Shein 5 star review on 15th September 2020

Helpful Report

Posted 4 years ago

“Can’t get a hold of Shein by phone and no email response. Difficult to return.”

Helpful Report

Posted 4 years ago

“Good quality clothing, sizing good. Quick and efficient delivery service”

Helpful Report

Posted 4 years ago

“Hi! I placed my order early March - received nothing and no response to my queries either!I understand that COVID would have an impact, however communication or a refund would be the way to go!! RV371419933CN”

Helpful Report

Posted 4 years ago

“I actually thought I wasn’t getting my refunds from returns from a lot of orders of clothes that I ordered that just didn’t fit, until I realized I wasn’t reading my credit statement correctly. When I went back and looked at the credits there they all were. It’s actually unqualified clothing and I did get all refunds”

Helpful Report

Posted 4 years ago

“I placed an order from this company and my order has been nothing but a problem. These two groups of earrings are very cheaply made. All the earring posts are made of plastic and they break easily. The first time I tried to put them on the ear post broke off. Top of that they don't even respond to your message!!!”

Shein 1 star review on 3rd September 2020

Helpful Report

Posted 4 years ago

“Shein is a shame and is a crooked company i returned some items more than a month ago no answer no one to talk to no address no phone number they have the worst service”

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Posted 4 years ago

“Have not received my package because it’s damaged which I understand, but I paid the shipping garantee at checkout and I never got a refund for my package, it arrived in my city two months ago. I spent 50$ of my own money plus 20$ worth of shein points on the purchase and did not get a refund. Be careful”

Helpful Report

Posted 4 years ago

“Great quality and amazing options!”

Helpful Report

Posted 4 years ago

“We placed an order for multiple items, when I tried to go onto the website to process a return 3 days after we received, it said none of the items we eligable for return - please see return policy. When I clicked on return policy, it said we had 75 days to return and no other limitations were listed. I literally was returning within 3 days of receiving. In addition, even though this didn't apply to me, the return policy listed that we had to pay $7.99 shippng to return, even though their website lists free returns in U.S. (which we are). Lastly, when I tried to find a customer service phone or email to contact, there is nothing on the site. Only a robo answerer that takes you to your order, where you can't return. I have filed a dispute with my credit card company. DON'T ORDER FROM THIS COMPANY. I AM DISAPPOINTED IN KATY PERRY for associating with this.”

Helpful Report

Posted 4 years ago

“I want shein to restart again in India coz it's alternatives does not have the same clothes as shein. Flipkart, Amazon, ajio all these have lame clothes”

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Posted 4 years ago

“I placed my order on the 18th I even changed my sizes before it was shipped, I recieved half my order today 7 days later... I repeat 7 days.. and OMG I absolutely can't not be any more impressed.. everthing I orded fits the way it should.. I am about to do another order..amazing amazing.. highly rate this company.”

Helpful Report

Posted 4 years ago

“Awful customer service. I told them that the post office wouldn’t accept the address provided to return and they told me to just try again... which makes no sense. Felt like I was talking to someone who didn’t understand English which meant I never got answers to my very simple questions. No contact number and they make it almost impossible to get in touch. DO NOT use this company! Quality is worse than primark but with a higher price tag. Not worth it at all. I have no lost out on over £150. Fuming is an understatement”

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Posted 4 years ago

“Bad service”

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Posted 4 years ago

Shein is rated 1.9 based on 1,519 reviews