Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,518 Reviews

21 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shein made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If in fact you are someone who cares about how you present in your clothing, please I beg you not to shop with SheIn. This company is predominantly computer bas d and you take a risk each time you purchase an item from them. You are going in blind and it once your money is spent they can care less about you beyond that. I contacted customer service to exchange clothes that were I'll fitted for the exact same items just in a more suitable size and they REFUSED at every turn because the items were promotional?! So you took my money and I am unhappy with the product and as a company you are ok with this? My money will not be spent here EVER again.”

Helpful Report

Posted 3 years ago

“I get my clothes in a timely manner, and any refunds also.”

Helpful Report

Posted 3 years ago

“Good and not so good.”

Helpful Report

Posted 3 years ago

“I will never again order things from SHEIN Maroc. I bought 46 items, to be delivered on 25/7/2021. I received only 22 items. I have made calls and have written emails but nothing from them or their couriers. HUGE DISAPPOINTMENT!!! HUGE!!!!”

Helpful Report

Posted 3 years ago

“Arrived earlier than expected. Some items are really of good quality and even used it in formal events and people were impressed. Otherwise, some items have low-quality fabric, but still looks good when worn. With the variety of choices and the price, i will still be ordering more. Btw, the hello kitty shirts and bags were really nice!”

Helpful Report

Posted 3 years ago

“I have not received my parcel after they say it was shipped. There is no customer support and the courier service do not even answer their phone. Very shady. I will never ever buy from them again.”

Helpful Report

Posted 3 years ago

“It’s been over a month an I’m still waiting for my package. I’m so disappointed. The customer service is useless.”

Helpful Report

Posted 3 years ago

“My order arrived after 2 weeks. All my clothes fit perfectly and are great quality! I was able to track my order via the first email they sent me... Very happy customer!”

Helpful Report

Posted 3 years ago

“I have order clothes over a month ago and have not received them yet. I have not even received any notifications regarding my order and it’s progress. I keep contacting them and the courier customer service but nothing seems to change. Very disappointing”

Helpful Report

Posted 3 years ago

“I have ordered 3 times and I have ALWAYS received my items within a two weeks time period. I love them and I don’t usually fool with these kinds of websites, but they legit, two thumbs up!!”

Helpful Report

Posted 3 years ago

“I highly do not recommend Shein if you ever plan on returning something or need to get in contact with customer service. It's extremely scammy. All there is is an automated chat that NEVER helps with any questions you have. It's been this way since the beginning. Has never been fixed or worked on. Last time I had to return something I had to keep clicking to file for things that were completely different from what I needed until I could find an option to send an email out. This time I was lucky enough to find an old email and reply to it. However I have NO IDEA if I'll even get a response. Do NOT buy from Shein. Below is a photo of proof of my purchase.”

Helpful Report

Posted 3 years ago

“shein dont make deliverys to madeira/açores! in portugal! thats so awful! youre going to have a store in portugal soon, but you dont even make deliverys to portugal islands! can you at least explain me why is that???”

Helpful Report

Posted 3 years ago

“The parcel arrived really quickly but not all of the clothes fitted me so I went to return them. It’s been over four weeks since an post said they have delivered it but when I go onto SHEIN website it says not delievered to warehouse.”

Helpful Report

Posted 3 years ago

“The delivery time was good the quality of clothes wasnt great however for the prices that they offer its what's to be expected I bought some items for my daughter who has suddenly become moreconscious about fashion so for that reason I bought from here because fashions change and my daughters taste in clothing changes regularly so it wasnt too much money to shell out and rather than her clothes being sat in the wardrobe when shes done we give them to charity not landfill so it's a win win.”

Helpful Report

Posted 3 years ago

“I ordered 3 t-shirt dresses. I got what I paid for, not the best, but not the worst either. Two of the three were okay, the drop shoulder coffee brown tie-dye dress should not be sold, the sleeves are ridiculously long and feels irregular/not a good fit. Fast shipping.”

Helpful Report

Posted 3 years ago

“Shein takes an awful long time to ship (a month for a few things) quality Is not that bad but I got something and It felt like cardboard (a dress) the reviews on the website are completely fake and Shein emails all customers that leave a bad review and ask them to change It, very fishy....”

Helpful Report

Posted 3 years ago

“The quality of the items I ordered was horrible. One of the tops looked like it was cut out by kids in a craft class. The color of another top was an entirely different shade than shown online. The return process is also bizarre. I won't be ordering from Shein again.”

Helpful Report

Posted 3 years ago

“I ordered two wallets from Shein and they said that it would be delivered in a month. I paid for the delivery. Few weeks later, they told me to pay more money for the Tax, I was so angry, because they didn't tell me before I paid for the first time. Afterwards i waited for almost two months for my wallets. They told me that they had a problem with their system and I was understanding, but as time went on, they gave me excuses. I wanted a refund and I had to fight with them before I got a refund. Please do not order from Shein.”

Helpful Report

Posted 3 years ago

“At 02/05/2021 when I canceled the order GSHMLE007000FFC..... 11 pieces , they told me that the amount was deposited in my bank account 506 S/R , and when I made the bank account statement in order to let them know that the money did not enter in my account, and this is what they said from May 28th, they have now returned with the same scenario and say that they Deposit the money in my account and this talk is a lie .. So it is better for you to stop to said lie story because you didn't have any argument except what you wrote in SHEIN application by yourselves”