Shein Reviews

Name: Shein
Rating: 1.92

1.9 Rating 1,544 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,544 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 12th January 2025

Tatiana E

Shein 1 star review on 9th December 2024

Myracler

Shein 1 star review on 25th November 2024

Mavs

233

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 3 outfits for my birthday almost a whole month in advance, by the end of the first week I knew my items weren’t coming! No update after the shipping notification! Couldn’t cancel the order because it was already shipped out but since I wouldn’t have it when I wanted it, I just wanted a refund! They said I’d have to wait to finally receive it, send it back then get a refund! Unbelievable! First I have to settle with spending money on something I won’t be able to use, then I have to still wait on it to send back for a refund! BIRTHDAY CAME AND GONE, items never came and I still have no refund, also still haven’t bought anything else from the site…I’ve posted their reviews on my Facebook, BEWARE OF THESE SCAMMERS I LOST $165 TO THEIR PRACTICES”

Helpful Report

Posted 3 years ago

“Very bad customer service, they dont give a refund and a lot of things are very different in real life than in the photos. I am seriosly considering taking legal action as i literally talk alone, the customer service is useless and they are really ignorant, unless you are 100% sure you wont return the items, dont buy from there, i lost a lot of money for this disgusting company”

Helpful Report

Posted 3 years ago

“Estoy esperando mi pedido hace 10 dias retrasado y no dan respuestas .Por mensajes solo tenes opcion de algunas respuestas .Mal servicio de ayuda”

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Posted 3 years ago

“Shien makes me happy soooo much because of all there cute clothes. It saves me so much money because of the coupon's and HOW THE SHIRTS ARE 5 DOLLARS. Butttt the shirt's are bad material well I mean not all of them but some of them. When i got mine it was very weak and when i put it on it would flip upside down and it ripped.”

Helpful Report

Posted 3 years ago

“Shein is doing very well, they pack and ship orders on time. If possible can you please stop giving Aremex shipments that are off to South Afric. They dont deliver on time, even when you call them they aren't remorseful at all.”

Helpful Report

Posted 3 years ago

“I was charged shipping even though I was offered free shipping. This will be my last order. They lost 4 loyal customers. Horrible customer service! ZERO STARS!!!”

Helpful Report

Posted 3 years ago

“I ordered about 54$ worth of stuff including a teal backpack. The backpack's zip does not work and is way smaller than shown on the pictures.. I am dissapointed for I cannot return it. The only good thing from this order was the fact that it came a couple days earlier than estimated.”

Helpful Report

Posted 3 years ago

“Bought Purchase details Plus High-Rise Biker Shorts $8.00 Plus Floral Lace Bra $12.00 Plus Half Zip Blouse $14.00 Plus Cactus Print Ruffle Trim Blouse $9.00 Plus Contrast Lace Bralette $10.00 Amount $53.00 Poor Quality, would not take back the 2 Bra's I did return 2 of the tops and was refunded. WILL NEVER BUY from them again. They have a GREAT Marketing Photographer to lead you to believe the item is better quality a better looking that the actual itemMimi”

Helpful Report

Posted 3 years ago

“I found that the metrics used to size the clothes are off, many of the clothes I ordered didn’t fit. The price matched the quality. My order was also late. A disappointing experience.”

Helpful Report

Posted 3 years ago

“So far I cannot say much but the price and product are great.as for delivery please change to something else buffaloes will take you down.i am still waiting for my order as we speak and nor update nor nothing”

Shein 3 star review on 1st September 2021

Helpful Report

Posted 3 years ago

“Shein is so unprofessional, I'm still waiting for my clothes even now and their estimation to deliver wa 13-18 August. I ordered on the 24th of July.”

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Posted 3 years ago

“I have ordered twice from them so far, but I won't be doing that again. Their products are mostly accurate and they are even surprisingly good sometimes, but in my last purchase, they delivered me a size XS of a dress that I ordered in a size L. I returned it 4 MONTHS AGO and no news so far. I tried contacting them on their website, but that was a failure since they only have a robot for you to talk to. So I turned to email, wrote them and they never responded. Although their packages arrive quite quickly and their items are alright overall, The service you get when you want to return something, basically doesn't exist. That made me furious with the brand and I'll never buy from them again.”

Helpful Report

Posted 3 years ago

“Recently I bought 100 to 150 dollars worth of SHEIN clothing, and a lot of things did not fit so I wanted to return everything that didn't fit, so I went to the website to return it and it told me that I had to pay $7.99 if I wanted to return the items I feel I shouldn't have to pay to return things I will not be buying from here again!!”

Helpful Report

Posted 3 years ago

“PLS BEWARE! SHEin is shipping packages that contains bugs. I assume they have infestation at their warehouse. This problem is happening with similar companies atm. I found red ants into my packages and some people have reported getting fleas, spiders and other bugs inside theirs. If you are going to receive a package soon, PLS WASH ALL OF THE ITEMS AND GET THE BAGS AND THE BOX OUTSIDE.”

Helpful Report

Posted 3 years ago

“Got my things Good quality Im happy but had poorest service from shipping company (courier)”

Helpful Report

Posted 3 years ago

“Despite several attempts for a refund I still have not had my money back. No customer service, no phone number and only an automated line. Very disappointing. Do not order”

Helpful Report

Posted 3 years ago

“BEWARE of quality of product and sizing. Also if you need to return the item they will charge you over $10 to return often giving you a refund of under $3.”

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Posted 3 years ago

“You need to stop using aramex for shipping cause nw our orders are stuck at OR Thambo. Its been a week without update. Find yourselves a better courier company cause your loosing costumers”

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Posted 3 years ago

“Shein are crooks. They have taken my daughter's money and are pretending they have not received her return package, despite their courier Hermes confirming it had been delivered. Just a scam, avoid.”

Helpful Report

Posted 3 years ago

“The website says any purchases above R1050.00 shipping is free which is not true. I was charged R508.00.When queried with the shipping company, they said the seller said I am liable for the fee. When I queried with seller no answer. Extremely disappointed with the customer service. I'm sure no one even looks at these reviews. They deserve a 0 rating.”

Helpful Report

Posted 3 years ago

Shein is rated 1.9 based on 1,544 reviews