Shein Reviews

Name: Shein
Rating: 1.92

1.9 Rating 1,545 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,545 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 18th January 2025

Dani

Shein 1 star review on 12th January 2025

Tatiana E

239

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for EXPRESS SHIPPING and it’s been TWO weeks and i still haven’t gotten my packages. i ordered from Shein before and nothing like this has ever happened. i’m very disappointed...and it sucks because their clothes are affordable and nice but i will not be ordering from them again.”

Helpful Report

Posted 5 years ago

“Only giving an extra star because the shipment came days early. Otherwise, everything was awful. The clothes were all not great quality and they looked like whoever made them has not seen a real human body before. I am usually a medium/large and decided to stick with large for this order. Any bodysuit pieces I got were way too small on botton and top and huge in the midsection. One large bra I received is about a B cup. Would not recommend. This was the first time I bought lingerie and it was for a special occasion and now I am just sad.”

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Posted 5 years ago

“I was very dissatisfied with this company. I entered my info correctly including city and zip. on the shipping lable they changed my city and zip. while tracking my order I saw my order was being returned to the company. i tried to contact them the number on Google just rings. I tried IM through Instagram and became very very frustrated because of their lack of response. the responses I did get seemed automated. they didn't apologize but tried to blame me that they don't change customers info I sent pictures proving that I did not and a picture showing the address they had on the lable. I had to drive 46 miles round trip to pick up my order just so it wouldn't be returned and take longer to receive and I paid in full no payment plan. I will never order again”

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Posted 5 years ago

“Terrible quality misshaped overly long sleeves waste of money nothing like the photos”

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Posted 5 years ago

“Ridiculous that you can’t buy a gift card for less than $100.00”

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Posted 5 years ago

“Returned about 40$ of clothing and never got my money back after multiple calls with them. Never buy from them they steal your money. Clothes were far from what they description was. Sizes weren’t right at all. The clothes arrived in ziplock bags. Very low quality and not worth one penny of your money.”

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Posted 5 years ago

“Never got my package and it took forever to be delivered. Says delivered but I have no package. I wrote in twice already and no answer. Never ordering from this company again. Customer service sucks! Company never replied to me,”

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Posted 5 years ago

“I like Shein. Clothes vary . The sizes run big so be prepared for some Exchanging but i love the convenience of the website and the variety Perfect for South Florida weather”

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Posted 5 years ago

“I have bought shorts from here and it wasn’t good. In one there was lose string and very cheap and crappy material. The second one was way too big and was like a paper bag with super long string. I expected high quality. In YouTubers videos they also wear Shien.. It looks amazing quality and they even say they like it, but when I tried it for myself it wasn’t what I thought. Disappointed and confused.”

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Posted 5 years ago

“I'm a plus size girl--I ordered a 2x and I swear when it came it was the size of a medium and I could not even get my arm in it--trying to return something or get the attention of someone at Shein is like pulling teeth. After trying over and over and response I just gave up and gave the items to my nieces. Save your time and frustrations and purchase elsewhere!”

Helpful Report

Posted 5 years ago

“The sweatshirt is very cute BUT runs very small! I usually wear a large in a sweatshirt and like it loose and ordered a XL and it’s snug and the material is very thin. I received it very quickly. Not worth sending back. Will give to someone smaller.”

Helpful Report

Posted 5 years ago

“it is practically impossible to make a return. their website makes it very hard if not impossible to get contact for starting a return. the clothing is very cheap so not surprising that the quality of fabric is unattractive”

Helpful Report

Posted 5 years ago

“This is my first time ordering with them. I need to return some items but when I log in my password isn't working so I attempt the option Forgot my Password but have done it 3 times now and get no emails. I placed a second order under a new profile and raised a ticket against that order explaining the situation with all my contact details and still no response! This is unacceptable. I cant return any items or get my money back. Avoid this website!!!!”

Helpful Report

Posted 5 years ago

“I need to return some items but my password seems to not be working so I do the forgot my password option 3 times now and I never get an email to re-set it so I can log in to return some items. I have since set up a new profile and submitted a ticket via that order and explained my situation and no response either!!! That's one way to get out of returns and refunds! Very disappointed.”

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Posted 5 years ago

“I’ve order lots of clothes from this site cheaper quantity but you get what you pay for seems cute and cheap like many clothes you may find in your local malls”

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Posted 5 years ago

“I have not had the unpleasant experiences that others have had with Shein. I got my clothes shortly after I ordered them and found it easy and simple to return them. Make sure you return all unwanted items at once so you don't get charged. I opted in to getting the shein wallet cash, as I expect to be shopping there again in the future and I haven't used it yet but it is definitely sitting there in my account.”

Helpful Report

Posted 5 years ago

“I've ordered 3 times from Shein now and all 3 of my orders came within 3-5 business days and I honestly loved all the clothes & accessories I bought. Great quality for the price point that is set. Sizing is very accurate and maybe sometimes runs a little large. Ive ordered kids clothes, women's clothes and accessories and I have maybe returned 6 items out of almost 60 that I purchased. You also get points for writing reviews and all 3 of my orders were discounted with the 15% offer codes they always offer. Spending $130 for 20 items can't be beat!! Definitely will be a continued customer.”

Helpful Report

Posted 5 years ago

“Avoid this company at all costs! After you submit an order they deduct the money from your account and never send a confirmation email. Then they delete your order history from your Shein account. Customer service is a joke. They offer a 24/7 live chat option and when you question the whereabouts of your order they abruptly end the conversation and make the matter "closed" or "solved" and then block you from chatting with them. Order from a more reputable site and save yourself a lot of frustration and hassle If I could give negative stars I would!”

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Posted 5 years ago

“Customer service is not helping at all late Delmarva and no one can tell where is the package. No return if the service is delayed Payed on line and to return payment will take long time the rudeness of some service provider ,hey need to upgrade the delivery company and deal with more professionals”

Helpful Report

Posted 5 years ago

“There is no legit phone number to contact if you have issues regarding item not delivered.”

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Posted 5 years ago

Shein is rated 1.9 based on 1,545 reviews