Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought five tops that looked really cool online. The order came in two different packages. The first package had a different blouse than the one I ordered. When the second package arrived a few days later, of the four items, all in my correct size, three of them had such tight sleeves, it was almost like the sleeves were a smaller size. Getting the return label was a bit of a hassle, but I bundled up the four returned items (I opted to NOT ask for the correct first piece, just money back), and took it to the post office. The was Oct 15. According to USPS tracking, my package was picked up at 5 pm the next day. Oct 16. That’s when everything stopped. Nine days later it was still “in transit”. Next day, 10 days after it was picked up in Ventura, Ca, it still hadn’t arrived in their facility, 100 miles away. But I had paid by credit card, so that’s when I emailed them (NO CUSTOMER SERVICE PHONE!) that if I didn’t get resolution on my refund request in three days I’d open a dispute case. Amazingly, I received my exact refund amount today by email notification. What’s even more amazing is that, according to their own tracking info, Shein STILL hasn’t received my package, so how did they know, to the penny, how much to refund me??”

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Posted 5 years ago

“I ordered from shein on 3 occasions this year. Liked the designs was very reasonable prices and you get what you paid for. But have not received my last order and tracked it and it states unsigned for.no invoices with orders or anyone to talk to. Sent email no response. Very dissapointed. Take yr money and dissappear not interested in aftercare”

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Posted 5 years ago

“Returned an item they said 7 -10 days for it they have acknowledge receipt of return on 26th September and still no refund they say speak to your bank it’s them not returning the money not my bank ..”

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Posted 5 years ago

“Shein is fake app.it will lure by offering you cheaper rates but in the end it will cheat you ..money got deducted from my account.please guys help me get my money back by stop using this app..please raise a voice for me and be careful while shopping with this app.”

Helpful Report

Posted 5 years ago

“Well, the clothes are cute, low quality as expected, but my issue is that their customer service is garbage, they lied to me and then shut me out of their "24/7 customer service chat" which now coincidentally ALWAYS says offline for me. I have records of them telling me they would process an exchange for me, and records of them denying that they said such a thing, then promptly blocking me. now I am not receiving the items i purchased, and cannot get in contact with anyone because, you guessed it, their phone numbers are FAKE. DISHONEST company, and this is how they treat a customer who spent over $300 with them. Shame on them. Don't waste your money with these people”

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Posted 5 years ago

“You get what you pay for, cheap clothes for small money. There were no issues with delivery, goods came quite quickly, but the sizes are well off. All items ( blouse, skirts, dress, top) size L , but when tried on, skirts and tops barely fit, however the dress were miles too big. Return policy easy, without any issues. Worn one of the items twice and it ripped Un seem, was quite umberasing moment at work.”

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Posted 5 years ago

“I have ordered twice now and i am impressed with the quality for the cost.as i heard dresses were in small side i ordered large instead if medium and everything fitted. Took aboyt 10 days to arrive but really no complaints at all.”

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Posted 5 years ago

“They are stealing artwork from independent artist and selling cheep knock off on there site. WARNING!!! If you are an independent artist or someone who shops online, please be aware that SHEIN steals designs from artists and sells them as their own!!! "HALLOWEEN MOON" was a personal design was HAND DRAWN BY Aurelio Voltaireso there is no mistaking it. Regarding their low price, their item is NOT a full throw pillow but just the cover, printed only one one side and... well, IT'S A CHEAP, LOW RES BOOTLEG they invested NO time in creating and that they have NO RIGHT TO SELL!”

Helpful Report

Posted 5 years ago

“Sent them an email to cancel my order within 24 hours. Order # AYC80101 Email received - US-Jasper-PH (SHEIN) 25 Sep, 14:10 CST Hi Geetamallick, Thank you so much for reaching SHEIN Customer Support. No worries, about it. We will take action for this type of concern. However the package was delivered, and no refund was received. So they did not cancel my order, even though I had requested. I emailed them back on October 4th, today is October 8th and no response from their support. the quality of the items is very bad material. All I want now is to know how to return the items and get my refund, If I am not contacted in 24 hours, I will be filing a BBB complaint on this company.”

Helpful Report

Posted 5 years ago

“I have never had any issues ordering clothing from SHEIN. As most, I read the reviews on the clothing that I am interested in and figure out what my size would be based on US sizes. I love how honest everyone is about the material, sizing, how the top fits ( tight or loose) and whether or not to order up a size. PLUS side they always offer some type of coupon to give you an awesome discount on your order!”

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Posted 5 years ago

“No recomiendo shein compre ropa y no la recibí y tampoco el dinero devuelto no sirve es fraude”

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Posted 5 years ago

“AVOID, AVOID, AVOID!!! Liars, thieves and scammers. AVOID!!!”

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Posted 5 years ago

“I purchased a dress for a wedding and I was truly upset it wasn't at all like the pictures advertised. Very loose and baggy, size unfitted so I decided to return it. After paying for the packages fees which I believe it was quite an amount I have been waiting 2 months for the return to be processed. I have now contacted them to acknowledge what is happening, first time round they told me it was done and I should check with my bank entity, was given a "screenshot" of what they think is a transfer but actually doesn't help me or my bank to see what's the issue. Second time I contacted them they said exactly the same but because I insisted they promise to escalate the issue with the management team and that I will receive an email with further information. Another week is gone and yet no email or whatsoever. Poor customer service by far but what's worst is a fraud.”

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Posted 5 years ago

“I have ordered from Shein many times and I DO recommend it. It is reliable if you do your homework and just read the reviews. I am giving this site a good rating mainly because reviews are something which are reliable on this site, and they’re available in the first place. However, I will warn that shipping can take a little bit, but most of the time they come reliably on time, and friends have said that returns are a hassle. I’ve experienced return hassles everywhere, and am always aware of the risks. At shein, the prices are honestly just so good, that I haven’t been inconvenienced by the couple of bad products I’ve gotten and have donated them instead. Know your companies, and the qualities they serve. Sheen sells many.”

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Posted 5 years ago

“I have ordered from Shein many times and yes, some times are bad HOWEVER if you read the reviews on items before you purchase them, you will get a good indication on their quality. I have found more good than bad on Shein, make sure you read the reviews! I have made a YouTube video trying on some items that I recently purchased. https://youtu.be/fCgndrktr5w”

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Posted 5 years ago

“Ok if you actually get your items. If you have a problem or need to return good luck. They say they have chat 24*7 not true. There is no email option or way to contact them.”

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Posted 5 years ago

“Refund policy is rubbish you have to have the postage deducted from your refund something not acceptable about that nt v good practice”

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Posted 5 years ago

“ive bought quite a bit of stuff from this site and tbh i should have read the refund policy more clearly i think its a bit out of order that you dont get the full refund for what you purchased they deduct the return postage , thats well wrong .Doubt if i will be shopping with them again i think its really poor practice .”

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Posted 5 years ago

“I bought 2 dresses and was very disappointed with the quality of the fabric, i returned both and got my money back.”

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Posted 5 years ago

“Better than what I expected for the price of the items. I had pretty low standards when I placed my order- but I wasn't disappointed in any way. I have ordered from them multiple times and it can be admittedly hit or miss. For example, I ordered two bras: one is my new favorite because it was so cheap and so cute+comfortable and the other one that is a little tight, a little itchy, not too comfy, but not the worst thing ever. Items sometimes take a while, but why rush them, ya know?”

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Posted 5 years ago

Shein is rated 1.9 based on 1,519 reviews